REPRESENTATIVE ACTIONS OF TOTAL QUALITY MANAGEMENT IN BRAZILIAN COMPANIES: A SYSTEMATIC REVIEW | AÇÕES REPRESENTATIVAS DO TOTAL QUALITY MANAGEMENT EM EMPRESAS NO BRASIL: UMA REVISÃO SISTEMÁTICA
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Revista Brasileira de Gestão e Inovação |
Texto Completo: | http://www.ucs.br/etc/revistas/index.php/RBGI/article/view/8324 |
Resumo: | Total Quality Management (TQM) refers to a strategy used by the administrative sector so that all organizational levels understand the representativeness of adding quality to business procedures. Therefore, the present study aims to conduct a systematic literature review of high impact research on development of Total Quality Management in Brazilian companies, to identify the transformation procedures that are inserted in organizations. To that end, the Methodi Ordinatio was applied to the raw portfolio to identify the most relevant, high impact, studies in the area. Scopus and Web of Science databases were used from 2010 to 2019. Mendeley, EndNote and VOSviewer were used for reference management and clustering topics. The results show the main trends in the referred body of literature, organizational transformation procedures are related to the top-down model. It was evaluated that management based on shared responsibilities is used by few Brazilian companies, the relationship with suppliers is in the process of change and Total Quality Management is initially implemented in conjunction with some changes in the company, especially in the structure of organizational levels. Furthermore, this study gives an overview that the classic concept of Taylorism is still present in the structure of companies in Brazil and the process of continuous improvement is under a process of transformation.======================================DOI: 10.18226/23190639.v8n3.02 Luciane Silva Franco*, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: lu05-franco@hotmail.com Juliana Moletta Nadal, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: julianamnadal@gmail.com Claudia Tania Picinin, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: claudiapicinin@utfpr.edu.br Luiz Alberto Pilatti, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: lapilatti@utfpr.edu.br Antonio Carlos Franco, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: francoancf@hotmail.com Submetido: Abril 2020Aceito: Junho 2020*Contato para Correspondência |
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REPRESENTATIVE ACTIONS OF TOTAL QUALITY MANAGEMENT IN BRAZILIAN COMPANIES: A SYSTEMATIC REVIEW | AÇÕES REPRESENTATIVAS DO TOTAL QUALITY MANAGEMENT EM EMPRESAS NO BRASIL: UMA REVISÃO SISTEMÁTICAEngenharia de Produção. Organização e SociedadeTotal Quality Management. Brazil. Companies.Total Quality Management (TQM) refers to a strategy used by the administrative sector so that all organizational levels understand the representativeness of adding quality to business procedures. Therefore, the present study aims to conduct a systematic literature review of high impact research on development of Total Quality Management in Brazilian companies, to identify the transformation procedures that are inserted in organizations. To that end, the Methodi Ordinatio was applied to the raw portfolio to identify the most relevant, high impact, studies in the area. Scopus and Web of Science databases were used from 2010 to 2019. Mendeley, EndNote and VOSviewer were used for reference management and clustering topics. The results show the main trends in the referred body of literature, organizational transformation procedures are related to the top-down model. It was evaluated that management based on shared responsibilities is used by few Brazilian companies, the relationship with suppliers is in the process of change and Total Quality Management is initially implemented in conjunction with some changes in the company, especially in the structure of organizational levels. Furthermore, this study gives an overview that the classic concept of Taylorism is still present in the structure of companies in Brazil and the process of continuous improvement is under a process of transformation.======================================DOI: 10.18226/23190639.v8n3.02 Luciane Silva Franco*, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: lu05-franco@hotmail.com Juliana Moletta Nadal, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: julianamnadal@gmail.com Claudia Tania Picinin, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: claudiapicinin@utfpr.edu.br Luiz Alberto Pilatti, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: lapilatti@utfpr.edu.br Antonio Carlos Franco, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: francoancf@hotmail.com Submetido: Abril 2020Aceito: Junho 2020*Contato para CorrespondênciaUniversidade de Caxias do Sul (UCS)Coordination of Improvement of Higher Education Personnel (CAPES)Franco, Luciane SilvaNadal, Juliana MolettaPicinin, Claudia TaniaPilatti, Luiz AlbertoFranco, Antonio Carlos2021-04-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionRevisão Sistemática de Literaturaapplication/pdfhttp://www.ucs.br/etc/revistas/index.php/RBGI/article/view/8324Brazilian Journal of Management & Innovation; v. 8, n. 3 (Maio - Agosto 2021); 27-45Revista Brasileira de Gestão e Inovação (Brazilian Journal of Management & Innovation) - ISSN: 2319-0639; v. 8, n. 3 (Maio - Agosto 2021); 27-452319-0639reponame:Revista Brasileira de Gestão e Inovaçãoinstname:Universidade de Caxias do Sul (UCS)instacron:UCSenghttp://www.ucs.br/etc/revistas/index.php/RBGI/article/view/8324/pdfDireitos autorais 2021 Revista Brasileira de Gestão e Inovação (Brazilian Journal of Management & Innovation)info:eu-repo/semantics/openAccess2021-04-30T19:42:03Zoai:vkali30.ucs.br:article/8324Revistahttp://www.ucs.br/etc/revistas/index.php/RBGI/indexPRIhttp://www.ucs.br/etc/revistas/index.php/RBGI/oairevistas@ucs.br || rbgi@ucs.br2319-06392319-0639opendoar:2021-04-30T19:42:03Revista Brasileira de Gestão e Inovação - Universidade de Caxias do Sul (UCS)false |
dc.title.none.fl_str_mv |
REPRESENTATIVE ACTIONS OF TOTAL QUALITY MANAGEMENT IN BRAZILIAN COMPANIES: A SYSTEMATIC REVIEW | AÇÕES REPRESENTATIVAS DO TOTAL QUALITY MANAGEMENT EM EMPRESAS NO BRASIL: UMA REVISÃO SISTEMÁTICA |
title |
REPRESENTATIVE ACTIONS OF TOTAL QUALITY MANAGEMENT IN BRAZILIAN COMPANIES: A SYSTEMATIC REVIEW | AÇÕES REPRESENTATIVAS DO TOTAL QUALITY MANAGEMENT EM EMPRESAS NO BRASIL: UMA REVISÃO SISTEMÁTICA |
spellingShingle |
REPRESENTATIVE ACTIONS OF TOTAL QUALITY MANAGEMENT IN BRAZILIAN COMPANIES: A SYSTEMATIC REVIEW | AÇÕES REPRESENTATIVAS DO TOTAL QUALITY MANAGEMENT EM EMPRESAS NO BRASIL: UMA REVISÃO SISTEMÁTICA Franco, Luciane Silva Engenharia de Produção. Organização e Sociedade Total Quality Management. Brazil. Companies. |
title_short |
REPRESENTATIVE ACTIONS OF TOTAL QUALITY MANAGEMENT IN BRAZILIAN COMPANIES: A SYSTEMATIC REVIEW | AÇÕES REPRESENTATIVAS DO TOTAL QUALITY MANAGEMENT EM EMPRESAS NO BRASIL: UMA REVISÃO SISTEMÁTICA |
title_full |
REPRESENTATIVE ACTIONS OF TOTAL QUALITY MANAGEMENT IN BRAZILIAN COMPANIES: A SYSTEMATIC REVIEW | AÇÕES REPRESENTATIVAS DO TOTAL QUALITY MANAGEMENT EM EMPRESAS NO BRASIL: UMA REVISÃO SISTEMÁTICA |
title_fullStr |
REPRESENTATIVE ACTIONS OF TOTAL QUALITY MANAGEMENT IN BRAZILIAN COMPANIES: A SYSTEMATIC REVIEW | AÇÕES REPRESENTATIVAS DO TOTAL QUALITY MANAGEMENT EM EMPRESAS NO BRASIL: UMA REVISÃO SISTEMÁTICA |
title_full_unstemmed |
REPRESENTATIVE ACTIONS OF TOTAL QUALITY MANAGEMENT IN BRAZILIAN COMPANIES: A SYSTEMATIC REVIEW | AÇÕES REPRESENTATIVAS DO TOTAL QUALITY MANAGEMENT EM EMPRESAS NO BRASIL: UMA REVISÃO SISTEMÁTICA |
title_sort |
REPRESENTATIVE ACTIONS OF TOTAL QUALITY MANAGEMENT IN BRAZILIAN COMPANIES: A SYSTEMATIC REVIEW | AÇÕES REPRESENTATIVAS DO TOTAL QUALITY MANAGEMENT EM EMPRESAS NO BRASIL: UMA REVISÃO SISTEMÁTICA |
author |
Franco, Luciane Silva |
author_facet |
Franco, Luciane Silva Nadal, Juliana Moletta Picinin, Claudia Tania Pilatti, Luiz Alberto Franco, Antonio Carlos |
author_role |
author |
author2 |
Nadal, Juliana Moletta Picinin, Claudia Tania Pilatti, Luiz Alberto Franco, Antonio Carlos |
author2_role |
author author author author |
dc.contributor.none.fl_str_mv |
Coordination of Improvement of Higher Education Personnel (CAPES) |
dc.contributor.author.fl_str_mv |
Franco, Luciane Silva Nadal, Juliana Moletta Picinin, Claudia Tania Pilatti, Luiz Alberto Franco, Antonio Carlos |
dc.subject.por.fl_str_mv |
Engenharia de Produção. Organização e Sociedade Total Quality Management. Brazil. Companies. |
topic |
Engenharia de Produção. Organização e Sociedade Total Quality Management. Brazil. Companies. |
description |
Total Quality Management (TQM) refers to a strategy used by the administrative sector so that all organizational levels understand the representativeness of adding quality to business procedures. Therefore, the present study aims to conduct a systematic literature review of high impact research on development of Total Quality Management in Brazilian companies, to identify the transformation procedures that are inserted in organizations. To that end, the Methodi Ordinatio was applied to the raw portfolio to identify the most relevant, high impact, studies in the area. Scopus and Web of Science databases were used from 2010 to 2019. Mendeley, EndNote and VOSviewer were used for reference management and clustering topics. The results show the main trends in the referred body of literature, organizational transformation procedures are related to the top-down model. It was evaluated that management based on shared responsibilities is used by few Brazilian companies, the relationship with suppliers is in the process of change and Total Quality Management is initially implemented in conjunction with some changes in the company, especially in the structure of organizational levels. Furthermore, this study gives an overview that the classic concept of Taylorism is still present in the structure of companies in Brazil and the process of continuous improvement is under a process of transformation.======================================DOI: 10.18226/23190639.v8n3.02 Luciane Silva Franco*, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: lu05-franco@hotmail.com Juliana Moletta Nadal, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: julianamnadal@gmail.com Claudia Tania Picinin, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: claudiapicinin@utfpr.edu.br Luiz Alberto Pilatti, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: lapilatti@utfpr.edu.br Antonio Carlos Franco, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil.E-mail: francoancf@hotmail.com Submetido: Abril 2020Aceito: Junho 2020*Contato para Correspondência |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-04-30 |
dc.type.none.fl_str_mv |
|
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Revisão Sistemática de Literatura |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://www.ucs.br/etc/revistas/index.php/RBGI/article/view/8324 |
url |
http://www.ucs.br/etc/revistas/index.php/RBGI/article/view/8324 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
http://www.ucs.br/etc/revistas/index.php/RBGI/article/view/8324/pdf |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade de Caxias do Sul (UCS) |
publisher.none.fl_str_mv |
Universidade de Caxias do Sul (UCS) |
dc.source.none.fl_str_mv |
Brazilian Journal of Management & Innovation; v. 8, n. 3 (Maio - Agosto 2021); 27-45 Revista Brasileira de Gestão e Inovação (Brazilian Journal of Management & Innovation) - ISSN: 2319-0639; v. 8, n. 3 (Maio - Agosto 2021); 27-45 2319-0639 reponame:Revista Brasileira de Gestão e Inovação instname:Universidade de Caxias do Sul (UCS) instacron:UCS |
instname_str |
Universidade de Caxias do Sul (UCS) |
instacron_str |
UCS |
institution |
UCS |
reponame_str |
Revista Brasileira de Gestão e Inovação |
collection |
Revista Brasileira de Gestão e Inovação |
repository.name.fl_str_mv |
Revista Brasileira de Gestão e Inovação - Universidade de Caxias do Sul (UCS) |
repository.mail.fl_str_mv |
revistas@ucs.br || rbgi@ucs.br |
_version_ |
1797042264436899840 |