Total quality management and quality certification on services corporations

Bibliographic Details
Main Author: Antunes, Marina Godinho
Publication Date: 2020
Other Authors: Mucharreira, Pedro Ribeiro, Texeira Fernandes Justino, Maria Do Rosário, Teixera-Quirós, Joaquín
Format: Article
Language: eng
Source: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Download full: http://hdl.handle.net/10400.21/13855
Summary: Artigo publicado em revista científica internacional
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network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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spelling Total quality management and quality certification on services corporationsTotal quality managementOrganizational performanceQuality certificationISO 9000Services corporations.Artigo publicado em revista científica internacionalThis research aims to analyze the relationship and the effects of the implementation of Total Quality Management (TQM) practices on quality certification in services corporations and to analyze the impact of TQM and quality certification (ISO 9000) on organizational performance. A model of structural equations was used to evaluate the relationship between the different dimensions. With the aim to measure the correlation between the continuous variables and the dichotomous variable ISO 9000, the Eta coefficient was used. The results showed that TQM practices in Portuguese service companies provide an improvement in their operational and market performance, however, TQM does not show an improvement in financial performance. Regarding ISO certification, the results indicate that certified companies do not show an improvement in their performance, whether financial, operational, or market. Also, our research confirms that the implementation of TQM practices provides the conditions for quality certification.Center for QualityRCIPLAntunes, Marina GodinhoMucharreira, Pedro RibeiroTexeira Fernandes Justino, Maria Do RosárioTeixera-Quirós, Joaquín2021-10-09T10:50:56Z2020-032020-03-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.21/13855engAntunes, M. G., Mucharreira, P. R., Justino, M. R., & Texeira Quirós, J. (2020). Total Quality Management and Quality Certification on Services Corporations. International Journal for Quality Research, 14(3), 847-864. DOI – 10.24874/IJQR14.03-131800-6450DOI – 10.24874/IJQR14.03-13info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-08-03T10:09:15Zoai:repositorio.ipl.pt:10400.21/13855Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T20:21:43.933170Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Total quality management and quality certification on services corporations
title Total quality management and quality certification on services corporations
spellingShingle Total quality management and quality certification on services corporations
Antunes, Marina Godinho
Total quality management
Organizational performance
Quality certification
ISO 9000
Services corporations.
title_short Total quality management and quality certification on services corporations
title_full Total quality management and quality certification on services corporations
title_fullStr Total quality management and quality certification on services corporations
title_full_unstemmed Total quality management and quality certification on services corporations
title_sort Total quality management and quality certification on services corporations
author Antunes, Marina Godinho
author_facet Antunes, Marina Godinho
Mucharreira, Pedro Ribeiro
Texeira Fernandes Justino, Maria Do Rosário
Teixera-Quirós, Joaquín
author_role author
author2 Mucharreira, Pedro Ribeiro
Texeira Fernandes Justino, Maria Do Rosário
Teixera-Quirós, Joaquín
author2_role author
author
author
dc.contributor.none.fl_str_mv RCIPL
dc.contributor.author.fl_str_mv Antunes, Marina Godinho
Mucharreira, Pedro Ribeiro
Texeira Fernandes Justino, Maria Do Rosário
Teixera-Quirós, Joaquín
dc.subject.por.fl_str_mv Total quality management
Organizational performance
Quality certification
ISO 9000
Services corporations.
topic Total quality management
Organizational performance
Quality certification
ISO 9000
Services corporations.
description Artigo publicado em revista científica internacional
publishDate 2020
dc.date.none.fl_str_mv 2020-03
2020-03-01T00:00:00Z
2021-10-09T10:50:56Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.21/13855
url http://hdl.handle.net/10400.21/13855
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Antunes, M. G., Mucharreira, P. R., Justino, M. R., & Texeira Quirós, J. (2020). Total Quality Management and Quality Certification on Services Corporations. International Journal for Quality Research, 14(3), 847-864. DOI – 10.24874/IJQR14.03-13
1800-6450
DOI – 10.24874/IJQR14.03-13
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Center for Quality
publisher.none.fl_str_mv Center for Quality
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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