Evaluation of organizational performance in the commercial sector of a professionalizing course company

Detalhes bibliográficos
Autor(a) principal: Oliveira, Jessé da Silva
Data de Publicação: 2021
Outros Autores: Leopoldino, Cláudio Bezerra
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Brasileira de Contabilidade e Gestão
DOI: 10.5965/2316419010152021034
Texto Completo: https://www.revistas.udesc.br/index.php/reavi/article/view/19301
Resumo: This article addresses a survey carried out in a vocational education institution regarding the individual performance appraisal processes of employees in its commercial sector. The objective is to describe the current process and propose an improved alternative process, based on the identified limitations. The research was qualitative in nature and employed observation, questionnaire and document analysis as means of data collection. It was observed that the company was inflexible in its evaluation processes, summarily dismissing employees who did not reach their goals in a short period of time, generating turnover and costs. Additionally, certain basic aspects of performance appraisal such as feedback and transparency were ignored. It was found that with minor modifications, the current model could, without losing its characteristics, better balance the evaluation of the individual performance and the development of the people who make up the body of the organization.
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spelling Evaluation of organizational performance in the commercial sector of a professionalizing course companyEvaluación del desempeño organizacional en el sector comercial de una empresa de cursos profesionalesAvaliação de desempenho organizacional no setor comercial de uma empresa de cursos profissionalizantesAvaliação de Desempenho IndividualAnálise de ProcessosRecursos HumanosIndividual Performance AssessmentProcess AnalysisHuman ResourcesValoración de Diseño IndividualAnálisis de ProcessosRecursos HumanosThis article addresses a survey carried out in a vocational education institution regarding the individual performance appraisal processes of employees in its commercial sector. The objective is to describe the current process and propose an improved alternative process, based on the identified limitations. The research was qualitative in nature and employed observation, questionnaire and document analysis as means of data collection. It was observed that the company was inflexible in its evaluation processes, summarily dismissing employees who did not reach their goals in a short period of time, generating turnover and costs. Additionally, certain basic aspects of performance appraisal such as feedback and transparency were ignored. It was found that with minor modifications, the current model could, without losing its characteristics, better balance the evaluation of the individual performance and the development of the people who make up the body of the organization.Este artículo aborda una investigación realizada en una institución de formación profesional, respecto a los procesos de evaluación del desempeño individual de los empleados de su sector comercial. La investigación fue de naturaleza cualitativa y utilizó la observación, el cuestionario y el análisis de documentos como medios de recolección de datos. Se observó que la empresa era inflexible en sus procesos evaluativos, despidiendo sumariamente a los empleados que no alcanzaran las metas en un corto período de tiempo, generando rotación y costos. Además, se ignoraron ciertos aspectos básicos de la evaluación del desempeño, como la retroalimentación y la transparencia. Se constató que, con pequeñas modificaciones, el modelo vigente podría, sin perder sus características, equilibrar mejor la evaluación del desempeño de los individuos y el desarrollo de las personas que integran la plantilla de la organización.O presente artigo aborda uma pesquisa realizada em uma instituição de ensino profissionalizante, a respeito dos processos de avaliação de desempenho individual dos colaboradores do seu setor comercial. A investigação foi de natureza qualitativa e empregou a observação, o questionário e a análise de documentos como meios de coleta de dados. Observou-se que a empresa era inflexível em seus processos avaliativos, demitindo sumariamente os empregados que não atingissem as metas em curto espaço de tempo, gerando rotatividade e custos. Adicionalmente, certos aspectos básicos da avaliação de desempenho como o feedback e transparência eram ignorados. Constatou-se que com pequenas modificações, o modelo vigente poderia, sem perder suas características, equilibrar melhor a avaliação do desempenho dos indivíduos e o desenvolvimento das pessoas que compõem o corpo funcional da organização.Universidade do Estado de Santa Catarina — UDESC2021-09-21info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://www.revistas.udesc.br/index.php/reavi/article/view/1930110.5965/2316419010152021034Revista Brasileira de Contabilidade e Gestão; Vol. 10 No. 18 (2021); 034-045Revista Brasileira de Contabilidade e Gestão; Vol. 10 Núm. 18 (2021); 034-045Revista Brasileira de Contabilidade e Gestão; v. 10 n. 18 (2021); 034-0452764-747110.5965/2764747110182021reponame:Revista Brasileira de Contabilidade e Gestãoinstname:Universidade do Estado de Santa Catarina (UDESC)instacron:UDESCporhttps://www.revistas.udesc.br/index.php/reavi/article/view/19301/13427Copyright (c) 2021 Cláudio Bezerra Leopoldinohttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessOliveira, Jessé da SilvaLeopoldino, Cláudio Bezerra2024-02-29T14:26:00Zoai::article/19301Revistahttps://www.revistas.udesc.br/index.php/reavi/indexPUBhttps://www.revistas.udesc.br/index.php/reavi/oairbceg.ceavi@udesc.br || paulo.barth@udesc.br2764-74712764-7471opendoar:2024-02-29T14:26Revista Brasileira de Contabilidade e Gestão - Universidade do Estado de Santa Catarina (UDESC)false
dc.title.none.fl_str_mv Evaluation of organizational performance in the commercial sector of a professionalizing course company
Evaluación del desempeño organizacional en el sector comercial de una empresa de cursos profesionales
Avaliação de desempenho organizacional no setor comercial de uma empresa de cursos profissionalizantes
title Evaluation of organizational performance in the commercial sector of a professionalizing course company
spellingShingle Evaluation of organizational performance in the commercial sector of a professionalizing course company
Evaluation of organizational performance in the commercial sector of a professionalizing course company
Oliveira, Jessé da Silva
Avaliação de Desempenho Individual
Análise de Processos
Recursos Humanos
Individual Performance Assessment
Process Analysis
Human Resources
Valoración de Diseño Individual
Análisis de Processos
Recursos Humanos
Oliveira, Jessé da Silva
Avaliação de Desempenho Individual
Análise de Processos
Recursos Humanos
Individual Performance Assessment
Process Analysis
Human Resources
Valoración de Diseño Individual
Análisis de Processos
Recursos Humanos
title_short Evaluation of organizational performance in the commercial sector of a professionalizing course company
title_full Evaluation of organizational performance in the commercial sector of a professionalizing course company
title_fullStr Evaluation of organizational performance in the commercial sector of a professionalizing course company
Evaluation of organizational performance in the commercial sector of a professionalizing course company
title_full_unstemmed Evaluation of organizational performance in the commercial sector of a professionalizing course company
Evaluation of organizational performance in the commercial sector of a professionalizing course company
title_sort Evaluation of organizational performance in the commercial sector of a professionalizing course company
author Oliveira, Jessé da Silva
author_facet Oliveira, Jessé da Silva
Oliveira, Jessé da Silva
Leopoldino, Cláudio Bezerra
Leopoldino, Cláudio Bezerra
author_role author
author2 Leopoldino, Cláudio Bezerra
author2_role author
dc.contributor.author.fl_str_mv Oliveira, Jessé da Silva
Leopoldino, Cláudio Bezerra
dc.subject.por.fl_str_mv Avaliação de Desempenho Individual
Análise de Processos
Recursos Humanos
Individual Performance Assessment
Process Analysis
Human Resources
Valoración de Diseño Individual
Análisis de Processos
Recursos Humanos
topic Avaliação de Desempenho Individual
Análise de Processos
Recursos Humanos
Individual Performance Assessment
Process Analysis
Human Resources
Valoración de Diseño Individual
Análisis de Processos
Recursos Humanos
description This article addresses a survey carried out in a vocational education institution regarding the individual performance appraisal processes of employees in its commercial sector. The objective is to describe the current process and propose an improved alternative process, based on the identified limitations. The research was qualitative in nature and employed observation, questionnaire and document analysis as means of data collection. It was observed that the company was inflexible in its evaluation processes, summarily dismissing employees who did not reach their goals in a short period of time, generating turnover and costs. Additionally, certain basic aspects of performance appraisal such as feedback and transparency were ignored. It was found that with minor modifications, the current model could, without losing its characteristics, better balance the evaluation of the individual performance and the development of the people who make up the body of the organization.
publishDate 2021
dc.date.none.fl_str_mv 2021-09-21
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.revistas.udesc.br/index.php/reavi/article/view/19301
10.5965/2316419010152021034
url https://www.revistas.udesc.br/index.php/reavi/article/view/19301
identifier_str_mv 10.5965/2316419010152021034
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://www.revistas.udesc.br/index.php/reavi/article/view/19301/13427
dc.rights.driver.fl_str_mv Copyright (c) 2021 Cláudio Bezerra Leopoldino
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2021 Cláudio Bezerra Leopoldino
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade do Estado de Santa Catarina — UDESC
publisher.none.fl_str_mv Universidade do Estado de Santa Catarina — UDESC
dc.source.none.fl_str_mv Revista Brasileira de Contabilidade e Gestão; Vol. 10 No. 18 (2021); 034-045
Revista Brasileira de Contabilidade e Gestão; Vol. 10 Núm. 18 (2021); 034-045
Revista Brasileira de Contabilidade e Gestão; v. 10 n. 18 (2021); 034-045
2764-7471
10.5965/2764747110182021
reponame:Revista Brasileira de Contabilidade e Gestão
instname:Universidade do Estado de Santa Catarina (UDESC)
instacron:UDESC
instname_str Universidade do Estado de Santa Catarina (UDESC)
instacron_str UDESC
institution UDESC
reponame_str Revista Brasileira de Contabilidade e Gestão
collection Revista Brasileira de Contabilidade e Gestão
repository.name.fl_str_mv Revista Brasileira de Contabilidade e Gestão - Universidade do Estado de Santa Catarina (UDESC)
repository.mail.fl_str_mv rbceg.ceavi@udesc.br || paulo.barth@udesc.br
_version_ 1822182118454722561
dc.identifier.doi.none.fl_str_mv 10.5965/2316419010152021034

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