Design for services and sound aesthetics in the servicescape: influence on the user aesthetics experience
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Data de Publicação: | 2019 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Projética Revista Científica de Design |
Texto Completo: | https://ojs.uel.br/revistas/uel/index.php/projetica/article/view/34339 |
Resumo: | The present research investigates the influence of sound aesthetics on the service environment, from the perspective of Service Design. The investigation was guided by the questioning: how does sound aesthetics influence the user aesthetics experience in a given service environment? The main objective was to demonstrate how sound aesthetics influence the user aesthetics experience. In order to achieve the research purposes, a bibliographic review was performed using two techniques: systematic and narrative. In addition to that, a survey was carried out using the RPE-Hearing tool. The research took place in a shopping mall in the city of Curitiba. The target audience was users in the service environment of said mall. Participants were selected randomly, but they had to be at least 14 years old. Results show that the sound landscape of a service environment influences the creation and maintenance of mood states, whether positive or negative. Future work may include a research involving other hedonic service environments in order to deepen the knowledge about the influence of the sound landscape on the user aesthetics experience of services. |
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Projética Revista Científica de Design |
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Design for services and sound aesthetics in the servicescape: influence on the user aesthetics experienceDesign para serviços e a estética sonora no servicescape: influência na experiência estética dos usuáriosSound aestheticsAesthetics experienceServicescapeService designSoundscapeEstética sonoraExperiência estéticaServicescapeDesign para serviçosPaisagem sonoraThe present research investigates the influence of sound aesthetics on the service environment, from the perspective of Service Design. The investigation was guided by the questioning: how does sound aesthetics influence the user aesthetics experience in a given service environment? The main objective was to demonstrate how sound aesthetics influence the user aesthetics experience. In order to achieve the research purposes, a bibliographic review was performed using two techniques: systematic and narrative. In addition to that, a survey was carried out using the RPE-Hearing tool. The research took place in a shopping mall in the city of Curitiba. The target audience was users in the service environment of said mall. Participants were selected randomly, but they had to be at least 14 years old. Results show that the sound landscape of a service environment influences the creation and maintenance of mood states, whether positive or negative. Future work may include a research involving other hedonic service environments in order to deepen the knowledge about the influence of the sound landscape on the user aesthetics experience of services.A presente pesquisa investiga a influência da estética sonora no ambiente de serviço, segundo a ótica do Design para Serviços. A investigação foi norteada pelo seguinte questionamento: como a estética sonora influência na experiência estética dos usuários em um determinado ambiente de serviço? O objetivo principal foi o de demonstrar como a estética sonora influencia na experiência estética dos usuários em um determinado ambiente de serviço. Para atingir os propósitos da pesquisa, foi realizada uma revisão bibliográfica que utilizou duas técnicas: sistemática e narrativa e foi empreendida uma survey com a utilização da ferramenta RPE-Audição. A pesquisa foi realizada em um shopping center presente na cidade de Curitiba, mais exatamente, o Shopping Curitiba. O público-alvo foram os usuários que circulavam pelo ambiente de serviço do referido shopping. A seleção dos participantes se deu por conveniência e somente aqueles com idade superior a 14 participaram. Os resultados obtidos mostraram que a paisagem sonora de um ambiente de serviço influencia na criação e na manutenção de estados de humor, sejam eles positivos ou negativos. Como sugestão para trabalhos futuros, recomenda-se a realização de pesquisas que envolvam outros ambientes de serviço hedônicos para que se possa aprofundar o conhecimento acerca da influência da paisagem sonora na experiência estética dos usuários do serviço.Universidade Estadual de Londrina2019-06-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado por Paresapplication/pdfhttps://ojs.uel.br/revistas/uel/index.php/projetica/article/view/3433910.5433/2236-2207.2019v10n1p77Projetica; v. 10 n. 1 (2019); 77-942236-2207reponame:Projética Revista Científica de Designinstname:Universidade Estadual de Londrina (UEL)instacron:UELporhttps://ojs.uel.br/revistas/uel/index.php/projetica/article/view/34339/25527Copyright (c) 2019 Projeticainfo:eu-repo/semantics/openAccessCosta, HumbertoSantos, Aguinaldo dos2021-10-20T13:56:05Zoai:ojs.pkp.sfu.ca:article/34339Revistahttps://www.uel.br/revistas/uel/index.php/projetica/PUBhttps://www.uel.br/revistas/uel/index.php/projetica/oai||projetica@uel.br2236-22072236-2207opendoar:2021-10-20T13:56:05Projética Revista Científica de Design - Universidade Estadual de Londrina (UEL)false |
dc.title.none.fl_str_mv |
Design for services and sound aesthetics in the servicescape: influence on the user aesthetics experience Design para serviços e a estética sonora no servicescape: influência na experiência estética dos usuários |
title |
Design for services and sound aesthetics in the servicescape: influence on the user aesthetics experience |
spellingShingle |
Design for services and sound aesthetics in the servicescape: influence on the user aesthetics experience Costa, Humberto Sound aesthetics Aesthetics experience Servicescape Service design Soundscape Estética sonora Experiência estética Servicescape Design para serviços Paisagem sonora |
title_short |
Design for services and sound aesthetics in the servicescape: influence on the user aesthetics experience |
title_full |
Design for services and sound aesthetics in the servicescape: influence on the user aesthetics experience |
title_fullStr |
Design for services and sound aesthetics in the servicescape: influence on the user aesthetics experience |
title_full_unstemmed |
Design for services and sound aesthetics in the servicescape: influence on the user aesthetics experience |
title_sort |
Design for services and sound aesthetics in the servicescape: influence on the user aesthetics experience |
author |
Costa, Humberto |
author_facet |
Costa, Humberto Santos, Aguinaldo dos |
author_role |
author |
author2 |
Santos, Aguinaldo dos |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Costa, Humberto Santos, Aguinaldo dos |
dc.subject.por.fl_str_mv |
Sound aesthetics Aesthetics experience Servicescape Service design Soundscape Estética sonora Experiência estética Servicescape Design para serviços Paisagem sonora |
topic |
Sound aesthetics Aesthetics experience Servicescape Service design Soundscape Estética sonora Experiência estética Servicescape Design para serviços Paisagem sonora |
description |
The present research investigates the influence of sound aesthetics on the service environment, from the perspective of Service Design. The investigation was guided by the questioning: how does sound aesthetics influence the user aesthetics experience in a given service environment? The main objective was to demonstrate how sound aesthetics influence the user aesthetics experience. In order to achieve the research purposes, a bibliographic review was performed using two techniques: systematic and narrative. In addition to that, a survey was carried out using the RPE-Hearing tool. The research took place in a shopping mall in the city of Curitiba. The target audience was users in the service environment of said mall. Participants were selected randomly, but they had to be at least 14 years old. Results show that the sound landscape of a service environment influences the creation and maintenance of mood states, whether positive or negative. Future work may include a research involving other hedonic service environments in order to deepen the knowledge about the influence of the sound landscape on the user aesthetics experience of services. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-06-24 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Avaliado por Pares |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://ojs.uel.br/revistas/uel/index.php/projetica/article/view/34339 10.5433/2236-2207.2019v10n1p77 |
url |
https://ojs.uel.br/revistas/uel/index.php/projetica/article/view/34339 |
identifier_str_mv |
10.5433/2236-2207.2019v10n1p77 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://ojs.uel.br/revistas/uel/index.php/projetica/article/view/34339/25527 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2019 Projetica info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2019 Projetica |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Estadual de Londrina |
publisher.none.fl_str_mv |
Universidade Estadual de Londrina |
dc.source.none.fl_str_mv |
Projetica; v. 10 n. 1 (2019); 77-94 2236-2207 reponame:Projética Revista Científica de Design instname:Universidade Estadual de Londrina (UEL) instacron:UEL |
instname_str |
Universidade Estadual de Londrina (UEL) |
instacron_str |
UEL |
institution |
UEL |
reponame_str |
Projética Revista Científica de Design |
collection |
Projética Revista Científica de Design |
repository.name.fl_str_mv |
Projética Revista Científica de Design - Universidade Estadual de Londrina (UEL) |
repository.mail.fl_str_mv |
||projetica@uel.br |
_version_ |
1799315451460714496 |