Organizational knowledge and lessons learned

• Autor(a) principal: Balbino, José
• Data de Publicação: 2021
• Outros Autores: Silva, Helena de Fátima Nunes
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Informação & Informação
• Texto Completo: https://ojs.uel.br/revistas/uel/index.php/informacao/article/view/40720
• topic: Knowledge management; Lessons learned; Organizational learning; Conocimiento administrativo; Lecciones aprendidas; Aprendizaje organizacional; Gestão do conhecimento; Lições aprendidas; Aprendizado organizacional

Objective: to analyze the framework of research on lessons learned and their benefits for organizational learning, as well as to demonstrate the possibility of capturing the lessons learned from the environment external to the organization. Methodology: qualitative research and content analysis of publications on lessons learned from the last five years of the database: Academic Search Premier; JSTOR; Science-Direct; SciELO; Biblioteca Digital Brasileira de Teses e Dissertações (BDTD); e, Networked Digital Library of Theses and Dissertations (NDLTD).Results: presented the main characteristics of the lessons learned, with their benefits and limitations and the insertion of external sources of knowledge to capture the lessons learned. Conclusions: demonstrated the possibility of capturing lessons learned from the external environment to organizations.