Processes fostered by the portals of the courts of 27 brazilian federative units

• Autor(a) principal: Santos, Paloma Maria
• Data de Publicação: 2020
• Outros Autores: Rover, Aires José
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Informação & Informação
• Texto Completo: https://ojs.uel.br/revistas/uel/index.php/informacao/article/view/39655
• topic: Knowledge management; Information management; Government portals; Judicial power; Access to justice; Gestión del conocimiento; Gestión de la información; Portales del gobierno; Poder Judicial; Acceso a la justicia; Gestão do conhecimento; Gestão da informação; Portais de governo; Poder Judiciário; Acesso à justiça

Introduction: In the public sector, the implementation of knowledge management plays an important role in increasing transparency, improving governance and relationship between government and citizens. It supports the knowledge creation and sharing and contributes to the citizen's effective participation in policy-making and decision-making. Objective: In order to analyze the extent to which the Judiciary is undertaking actions that enable citizen to take a more active role in the public good conduction, this article aims to draw a national panorama of the knowledge management processes fostered by the portals of the courts of 27 Brazilian Federative Units. Methodology: To support the analysis, a research instrument was used to investigate the occurrence of variables that are related to knowledge management practices and processes found in the literature. Data processing was performed using a descriptive statistics, with frequency counting of the variables present in the portals. Results: The results show that although some of the available initiatives prove to facilitate the communication between the government and the citizen, few were the ones that effectively allowed the creation and sharing of knowledge. It is understood, therefore, that the portals of the courts of justice are far from the ideal scenario and urgently need to improve their quality so that they can, in fact, promote the democratization of access to justice.