Access to library services and products in covid-19 pandemic times: possibilities of Facebook use

• Autor(a) principal: Lessa, Bruna
• Data de Publicação: 2021
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Informação & Informação
• Texto Completo: https://ojs.uel.br/revistas/uel/index.php/informacao/article/view/40205
• topic: Services - Libraries; Facebook; Covid-19; Servicios - Bibliotecas; Facebook; COVID-19; Serviços - Bibliotecas; Facebook; Covid-19

Objective: This article intends to present features of the social networking site Facebook that can be used by libraries to make their services available, especially in a pandemic context. Methodology: By reviewing the systematic literature on the topic in question from the retrieval of articles in the Information Science Database, as well as adopting the technique of direct observation of the resources available on Facebook, we sought to relate them the use of actions performed by libraries. Results: Facebook is the most used social networking site in the world. It has several resources that characterize it as a virtual space for interaction, enabling dialogue and facilitating the performance of information activities by libraries. Conclusions: The use of Facebook can expand the dialogue between libraries and users in the context of Covid-19, however, it is important to consider the need for constant updating of the information and communication skills of professionals working in libraries in order to expand with higher quality the availability of its products and services, creating spaces to encourage dialogue with and among its users.