Knowledge sharing and innovation in relationships interorganizational type of information technology outsourcing

• Autor(a) principal: Faoro, Roberta Rodrigues
• Data de Publicação: 2017
• Outros Autores: Oliveira, Mírian, Abreu, Marcelo Faoro de
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Informação & Informação
• Texto Completo: https://ojs.uel.br/revistas/uel/index.php/informacao/article/view/24367
• topic: Interorganizational Knowledge Sharing; Innovation; Information Technology; El Intercambio de Conocimientos Interorganizational; La Innovación; Tecnología de la Información; Compartilhamento do Conhecimento Interorganizacional; Inovação; Tecnologias da Informação e Comunicação

Introduction: this paper presents an analysis of the sharing of knowledge and innovation in the inter-relationships of the type outsourcing of Information Technology.Objective: analyze the existence of relationship between knowledge sharing and innovation in the inter-relationships of the type of outsourcing information technology (IT). Methodology: research is exploratory, qualitative and using as a strategy the multiple case study, which analyzed 12 companies in IT outsourcing environments, 4 suppliers of IT and IT 8 client companies. Data were collected through semi structured interviews, documentary and direct observation. Results: it can be noted that the sharing of knowledge showed contribute to the existence of innovation in IT outsourcing environment. The suppliers prioritize the codification of shared knowledge, while customers prefer the sharing of knowledge through informal conversations. It was identified that the motives for outsourcing IT may be related to the sharing of knowledge and innovation. Conclusions: this research contributes to the advancement of knowledge about the knowledge and innovation sharing phenomena in outsourcing of IT environments.