Interaction between attribute importance and user satisfaction on the promotion of public transport
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Acta scientiarum. Technology (Online) |
Texto Completo: | http://www.periodicos.uem.br/ojs/index.php/ActaSciTechnol/article/view/58727 |
Resumo: | Latin American countries have common characteristics: increase in automobile use, and decrease in the interest of users for public transport by bus caused by unsustainable urban mobility. Of these, users’ interest in public transport by bus has the most significant potential for sustainable transport changes. Therefore, this paper aimed to understand how the interaction between the importance and satisfaction of users to transport attributes can help promote the increase in the passengers’ transport demand in medium-sized cities of developing countries. The interaction between the users’ stated importance and the users’ satisfaction for automobile and public transport by bus was analyzed regarding attributes of safety, comfort, transport costs, and travel time. The study was performed in the city of Barreiras, state of Bahia, Brazil. Likert scale data analysis used three approaches that set unique importance and satisfaction ratings employed on the graphic tool Importance-Performance Analysis. It was concluded that interaction between the data of importance and satisfaction is effective, reliable, and allows the comparative analysis between the transport attributes, enabling the prioritization of strategies that help the promotion of passenger transport. |
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Interaction between attribute importance and user satisfaction on the promotion of public transportInteraction between attribute importance and user satisfaction on the promotion of public transportcollective public transport by bus; individual private transport by automobile; importance-performance analysis; likert scale.collective public transport by bus; individual private transport by automobile; importance-performance analysis; likert scale.Latin American countries have common characteristics: increase in automobile use, and decrease in the interest of users for public transport by bus caused by unsustainable urban mobility. Of these, users’ interest in public transport by bus has the most significant potential for sustainable transport changes. Therefore, this paper aimed to understand how the interaction between the importance and satisfaction of users to transport attributes can help promote the increase in the passengers’ transport demand in medium-sized cities of developing countries. The interaction between the users’ stated importance and the users’ satisfaction for automobile and public transport by bus was analyzed regarding attributes of safety, comfort, transport costs, and travel time. The study was performed in the city of Barreiras, state of Bahia, Brazil. Likert scale data analysis used three approaches that set unique importance and satisfaction ratings employed on the graphic tool Importance-Performance Analysis. It was concluded that interaction between the data of importance and satisfaction is effective, reliable, and allows the comparative analysis between the transport attributes, enabling the prioritization of strategies that help the promotion of passenger transport.Latin American countries have common characteristics: increase in automobile use, and decrease in the interest of users for public transport by bus caused by unsustainable urban mobility. Of these, users’ interest in public transport by bus has the most significant potential for sustainable transport changes. Therefore, this paper aimed to understand how the interaction between the importance and satisfaction of users to transport attributes can help promote the increase in the passengers’ transport demand in medium-sized cities of developing countries. The interaction between the users’ stated importance and the users’ satisfaction for automobile and public transport by bus was analyzed regarding attributes of safety, comfort, transport costs, and travel time. The study was performed in the city of Barreiras, state of Bahia, Brazil. Likert scale data analysis used three approaches that set unique importance and satisfaction ratings employed on the graphic tool Importance-Performance Analysis. It was concluded that interaction between the data of importance and satisfaction is effective, reliable, and allows the comparative analysis between the transport attributes, enabling the prioritization of strategies that help the promotion of passenger transport.Universidade Estadual De Maringá2023-04-28info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://www.periodicos.uem.br/ojs/index.php/ActaSciTechnol/article/view/5872710.4025/actascitechnol.v45i1.58727Acta Scientiarum. Technology; Vol 45 (2023): Publicação contínua; e58727Acta Scientiarum. Technology; v. 45 (2023): Publicação contínua; e587271806-25631807-8664reponame:Acta scientiarum. Technology (Online)instname:Universidade Estadual de Maringá (UEM)instacron:UEMenghttp://www.periodicos.uem.br/ojs/index.php/ActaSciTechnol/article/view/58727/751375155823Copyright (c) 2023 Acta Scientiarum. Technologyhttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessSilva, Natalia Assunção Brasil'Pitanga, Heraldo Nunes Silva, Taciano Oliveira da Oliveira, Leise Kelli deEmiliano, Paulo César 2023-05-25T13:57:24Zoai:periodicos.uem.br/ojs:article/58727Revistahttps://www.periodicos.uem.br/ojs/index.php/ActaSciTechnol/indexPUBhttps://www.periodicos.uem.br/ojs/index.php/ActaSciTechnol/oai||actatech@uem.br1807-86641806-2563opendoar:2023-05-25T13:57:24Acta scientiarum. Technology (Online) - Universidade Estadual de Maringá (UEM)false |
dc.title.none.fl_str_mv |
Interaction between attribute importance and user satisfaction on the promotion of public transport Interaction between attribute importance and user satisfaction on the promotion of public transport |
title |
Interaction between attribute importance and user satisfaction on the promotion of public transport |
spellingShingle |
Interaction between attribute importance and user satisfaction on the promotion of public transport Silva, Natalia Assunção Brasil' collective public transport by bus; individual private transport by automobile; importance-performance analysis; likert scale. collective public transport by bus; individual private transport by automobile; importance-performance analysis; likert scale. |
title_short |
Interaction between attribute importance and user satisfaction on the promotion of public transport |
title_full |
Interaction between attribute importance and user satisfaction on the promotion of public transport |
title_fullStr |
Interaction between attribute importance and user satisfaction on the promotion of public transport |
title_full_unstemmed |
Interaction between attribute importance and user satisfaction on the promotion of public transport |
title_sort |
Interaction between attribute importance and user satisfaction on the promotion of public transport |
author |
Silva, Natalia Assunção Brasil' |
author_facet |
Silva, Natalia Assunção Brasil' Pitanga, Heraldo Nunes Silva, Taciano Oliveira da Oliveira, Leise Kelli de Emiliano, Paulo César |
author_role |
author |
author2 |
Pitanga, Heraldo Nunes Silva, Taciano Oliveira da Oliveira, Leise Kelli de Emiliano, Paulo César |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Silva, Natalia Assunção Brasil' Pitanga, Heraldo Nunes Silva, Taciano Oliveira da Oliveira, Leise Kelli de Emiliano, Paulo César |
dc.subject.por.fl_str_mv |
collective public transport by bus; individual private transport by automobile; importance-performance analysis; likert scale. collective public transport by bus; individual private transport by automobile; importance-performance analysis; likert scale. |
topic |
collective public transport by bus; individual private transport by automobile; importance-performance analysis; likert scale. collective public transport by bus; individual private transport by automobile; importance-performance analysis; likert scale. |
description |
Latin American countries have common characteristics: increase in automobile use, and decrease in the interest of users for public transport by bus caused by unsustainable urban mobility. Of these, users’ interest in public transport by bus has the most significant potential for sustainable transport changes. Therefore, this paper aimed to understand how the interaction between the importance and satisfaction of users to transport attributes can help promote the increase in the passengers’ transport demand in medium-sized cities of developing countries. The interaction between the users’ stated importance and the users’ satisfaction for automobile and public transport by bus was analyzed regarding attributes of safety, comfort, transport costs, and travel time. The study was performed in the city of Barreiras, state of Bahia, Brazil. Likert scale data analysis used three approaches that set unique importance and satisfaction ratings employed on the graphic tool Importance-Performance Analysis. It was concluded that interaction between the data of importance and satisfaction is effective, reliable, and allows the comparative analysis between the transport attributes, enabling the prioritization of strategies that help the promotion of passenger transport. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-04-28 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://www.periodicos.uem.br/ojs/index.php/ActaSciTechnol/article/view/58727 10.4025/actascitechnol.v45i1.58727 |
url |
http://www.periodicos.uem.br/ojs/index.php/ActaSciTechnol/article/view/58727 |
identifier_str_mv |
10.4025/actascitechnol.v45i1.58727 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
http://www.periodicos.uem.br/ojs/index.php/ActaSciTechnol/article/view/58727/751375155823 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2023 Acta Scientiarum. Technology http://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2023 Acta Scientiarum. Technology http://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Estadual De Maringá |
publisher.none.fl_str_mv |
Universidade Estadual De Maringá |
dc.source.none.fl_str_mv |
Acta Scientiarum. Technology; Vol 45 (2023): Publicação contínua; e58727 Acta Scientiarum. Technology; v. 45 (2023): Publicação contínua; e58727 1806-2563 1807-8664 reponame:Acta scientiarum. Technology (Online) instname:Universidade Estadual de Maringá (UEM) instacron:UEM |
instname_str |
Universidade Estadual de Maringá (UEM) |
instacron_str |
UEM |
institution |
UEM |
reponame_str |
Acta scientiarum. Technology (Online) |
collection |
Acta scientiarum. Technology (Online) |
repository.name.fl_str_mv |
Acta scientiarum. Technology (Online) - Universidade Estadual de Maringá (UEM) |
repository.mail.fl_str_mv |
||actatech@uem.br |
_version_ |
1799315337972285440 |