Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications

Detalhes bibliográficos
Autor(a) principal: Cabrejos, Luis Jorge Enrique Rivero
Data de Publicação: 2017
Outros Autores: http://lattes.cnpq.br/8534667641706692
Tipo de documento: Tese
Idioma: por
Título da fonte: Biblioteca Digital de Teses e Dissertações da UFAM
Texto Completo: http://tede.ufam.edu.br/handle/tede/5861
Resumo: .
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spelling Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile ApplicationsUser eXperienceUser InterfaceRedesign SuggestionsMobile ApplicationsUX Evaluation ToolsSoftware QualityLiterature ReviewEmpirical StudyEvaluation ApproachCIÊNCIAS EXATAS E DA TERRA: CIÊNCIA DA COMPUTAÇÃO.User eXperience (UX) refers to a holistic perspective and an enrichment of traditional quality models with non-utilitarian concepts, such as fun, joy, pleasure, hedonic value or ludic value. In order to evaluate UX in software applications, several technologies (tools, methods, techniques) have been proposed that range from using questionnaires to employing biometrics to gather quantitative and qualitative data on users’ experience. However, there is a need for research in the development of specific UX evaluation technologies that are easy and comfortable to use from the point of view of users, while supporting software engineers in the correction of the aspects that cause poor experiences. Additionally, new UX approaches should be proposed for evaluating mobile applications, as there is still a shortage of methods for this type of applications, which is rising in demand. This doctoral dissertation proposes an alternative approach for evaluating mobile applications called Redesigning for EXperience (REX), which intends to be less intrusive for users when extracting UX data, while generating reports containing design suggestions for improving the UX. We assessed the acceptance of the initial versions of the REX approach from the point of view of users and software engineers in two studies. When compared to 3E, a qualitative UX evaluation method, the results showed that REX was perceived as more fun, useful and more interactive. Additionally, software engineers considered REX useful and easy to understand, while suggesting improving its report to facilitate its understanding and increase its use. After working on the improvements opportunities from the empirical studies, we developed a tool support for the REX approach called the REX report generator. Also, we carried out an observational study to verify to which extent the REX approach could be applied in a real software development project. Thus, REX was employed by users to evaluate a mobile educational application and a discussion meeting was held with the software development team to discuss the improvement suggestions provided by REX to support the redesign process. The findings from the observational study indicated the satisfaction of users to report their experience with the REX approach, while the members of the development team agreed with the usefulness of the REX report and its improvement suggestions. By providing design suggestions, we aim to support software engineers in improving the UX of the developed mobile applications, thus increasing their quality and acceptance in the market.CNPq - Conselho Nacional de Desenvolvimento Científico e TecnológicoUniversidade Federal do AmazonasInstituto de ComputaçãoBrasilUFAMPrograma de Pós-graduação em InformáticaConte, Tayana Uchôahttp://lattes.cnpq.br/6682919653508224Cabrejos, Luis Jorge Enrique Riverohttp://lattes.cnpq.br/85346676417066922017-08-25T18:13:48Z2017-06-08info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesisapplication/pdfCABREJOS, Luis Jorge Enrique Rivero. Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications. 2017. 185 f. Tese (Doutorado em Informática) - Universidade Federal do Amazonas, Manaus, 2017.http://tede.ufam.edu.br/handle/tede/5861porhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UFAMinstname:Universidade Federal do Amazonas (UFAM)instacron:UFAM2018-04-30T18:42:21Zoai:https://tede.ufam.edu.br/handle/:tede/5861Biblioteca Digital de Teses e Dissertaçõeshttp://200.129.163.131:8080/PUBhttp://200.129.163.131:8080/oai/requestddbc@ufam.edu.br||ddbc@ufam.edu.bropendoar:65922018-04-30T18:42:21Biblioteca Digital de Teses e Dissertações da UFAM - Universidade Federal do Amazonas (UFAM)false
dc.title.none.fl_str_mv Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications
title Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications
spellingShingle Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications
Cabrejos, Luis Jorge Enrique Rivero
User eXperience
User Interface
Redesign Suggestions
Mobile Applications
UX Evaluation Tools
Software Quality
Literature Review
Empirical Study
Evaluation Approach
CIÊNCIAS EXATAS E DA TERRA: CIÊNCIA DA COMPUTAÇÃO
title_short Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications
title_full Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications
title_fullStr Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications
title_full_unstemmed Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications
title_sort Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications
author Cabrejos, Luis Jorge Enrique Rivero
author_facet Cabrejos, Luis Jorge Enrique Rivero
http://lattes.cnpq.br/8534667641706692
author_role author
author2 http://lattes.cnpq.br/8534667641706692
author2_role author
dc.contributor.none.fl_str_mv Conte, Tayana Uchôa
http://lattes.cnpq.br/6682919653508224
dc.contributor.author.fl_str_mv Cabrejos, Luis Jorge Enrique Rivero
http://lattes.cnpq.br/8534667641706692
dc.subject.por.fl_str_mv User eXperience
User Interface
Redesign Suggestions
Mobile Applications
UX Evaluation Tools
Software Quality
Literature Review
Empirical Study
Evaluation Approach
CIÊNCIAS EXATAS E DA TERRA: CIÊNCIA DA COMPUTAÇÃO
topic User eXperience
User Interface
Redesign Suggestions
Mobile Applications
UX Evaluation Tools
Software Quality
Literature Review
Empirical Study
Evaluation Approach
CIÊNCIAS EXATAS E DA TERRA: CIÊNCIA DA COMPUTAÇÃO
description .
publishDate 2017
dc.date.none.fl_str_mv 2017-08-25T18:13:48Z
2017-06-08
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/doctoralThesis
format doctoralThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv CABREJOS, Luis Jorge Enrique Rivero. Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications. 2017. 185 f. Tese (Doutorado em Informática) - Universidade Federal do Amazonas, Manaus, 2017.
http://tede.ufam.edu.br/handle/tede/5861
identifier_str_mv CABREJOS, Luis Jorge Enrique Rivero. Redesigning For Experience - REX : An Approach for the Evaluation of User Experience and Suggestion of Improvements in Mobile Applications. 2017. 185 f. Tese (Doutorado em Informática) - Universidade Federal do Amazonas, Manaus, 2017.
url http://tede.ufam.edu.br/handle/tede/5861
dc.language.iso.fl_str_mv por
language por
dc.rights.driver.fl_str_mv http://creativecommons.org/licenses/by-nc-nd/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal do Amazonas
Instituto de Computação
Brasil
UFAM
Programa de Pós-graduação em Informática
publisher.none.fl_str_mv Universidade Federal do Amazonas
Instituto de Computação
Brasil
UFAM
Programa de Pós-graduação em Informática
dc.source.none.fl_str_mv reponame:Biblioteca Digital de Teses e Dissertações da UFAM
instname:Universidade Federal do Amazonas (UFAM)
instacron:UFAM
instname_str Universidade Federal do Amazonas (UFAM)
instacron_str UFAM
institution UFAM
reponame_str Biblioteca Digital de Teses e Dissertações da UFAM
collection Biblioteca Digital de Teses e Dissertações da UFAM
repository.name.fl_str_mv Biblioteca Digital de Teses e Dissertações da UFAM - Universidade Federal do Amazonas (UFAM)
repository.mail.fl_str_mv ddbc@ufam.edu.br||ddbc@ufam.edu.br
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