Adoption of new technologies: A study with non-users of the CPF issuance request system on the internet, with emphasis on sociodemographic aspects
Autor(a) principal: | |
---|---|
Data de Publicação: | 2021 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng por |
Título da fonte: | Contextus (Fortaleza. Online) |
Texto Completo: | http://periodicos.ufc.br/contextus/article/view/60978 |
Resumo: | This study analyzed factors determining the non-adoption of the CPF delivering service made available digitally, distinguishing non-adopting citizens due to demographic variables and technology usage habits. Theoretical basis was the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). The descriptive quantitative study obtained a sample of 383 postal customers. The instrument's internal consistency was assessed by Cronbach's Alpha, Pearson and Spearman correlations between variables were analyzed, in addition to tests: Student's T, ANOVA and Chi-square. It was concluded that there is a complexity to meet user needs given the demographic characteristics existing in Brazil. The study recommends actions that lead to the development of more intuitive platforms, which may increase the diffusion of the digital platform. |
id |
UFC-12_5923bb1b289fb82045d5890c822c8396 |
---|---|
oai_identifier_str |
oai:periodicos.ufc:article/60978 |
network_acronym_str |
UFC-12 |
network_name_str |
Contextus (Fortaleza. Online) |
repository_id_str |
|
spelling |
Adoption of new technologies: A study with non-users of the CPF issuance request system on the internet, with emphasis on sociodemographic aspectsAdopción de nuevas tecnologías: Estudio con no usuarios del sistema de solicitud de emisión de CPF a través de internet, con énfasis en aspectos sociodemográficosAdoção de novas tecnologias: Um estudo com não usuários do sistema de solicitação de emissão de CPF pela internet, com ênfase em aspectos sociodemográficosadoption of technologyuse of technologydigital public servicessociodemographic aspectsUTAUTadopción de tecnologíauso de tecnologíaservicios públicos digitalesaspectos sociodemográficosUTAUTadoção de tecnologiauso de tecnologiaserviços públicos digitaisaspectos sociodemográficosUTAUTThis study analyzed factors determining the non-adoption of the CPF delivering service made available digitally, distinguishing non-adopting citizens due to demographic variables and technology usage habits. Theoretical basis was the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). The descriptive quantitative study obtained a sample of 383 postal customers. The instrument's internal consistency was assessed by Cronbach's Alpha, Pearson and Spearman correlations between variables were analyzed, in addition to tests: Student's T, ANOVA and Chi-square. It was concluded that there is a complexity to meet user needs given the demographic characteristics existing in Brazil. The study recommends actions that lead to the development of more intuitive platforms, which may increase the diffusion of the digital platform.Este estudio analizó factores determinantes de la no adopción del servicio de emisión de CPF disponible digitalmente, distinguiendo a los ciudadanos no adoptantes por variables demográficas y hábitos de uso de tecnologías. La base teórica fue la Teoría Unificada de Aceptación y Uso de Tecnología 2 (UTAUT2). El estudio descriptivo cuantitativo obtuvo una muestra de 383 clientes postales. La consistencia interna del instrumento se evaluó mediante Alfa de Cronbach y se analizaron correlaciones de Pearson y Spearman entre variables, además de las pruebas: T de Student, ANOVA y Chi-cuadrado. Se concluyó que existe una complejidad para satisfacer las necesidades de los usuarios dadas sus características demográficas en Brasil. El estudio recomienda acciones de desarrollo de plataformas más intuitivas, lo que puede incrementar la difusión de la plataforma digital.Este estudo analisou fatores determinantes da não adoção do serviço de emissão de CPF disponibilizado de forma digital, distinguindo cidadãos não adotantes em função de variáveis demográficas e de hábito de uso de tecnologias. Teve como base teórica a Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). O estudo quantitativo descritivo obteve amostra de 383 clientes dos Correios. A consistência interna do instrumento foi aferida pelo Alpha de Cronbach, foram analisadas correlações de Pearson e Spearman entre variáveis, além de testes: T de Student, ANOVA e Qui-quadrado. Concluiu-se que há uma complexidade para atender necessidades do usuário dadas as características demográficas existentes no Brasil. O estudo recomenda ações para o desenvolvimento de plataformas mais intuitivas, para incrementar a difusão da plataforma digital.FEAAC/UFC2021-04-05info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfapplication/ziphttp://periodicos.ufc.br/contextus/article/view/6097810.19094/contextus.2021.60978Contextus - Contemporary Journal of Economics and Management; Vol 19: jan/dec 2021; 88-107Contextus – Revista Contemporánea de Economía y Gestión; Vol. 19: jan/dez 2021; 88-107Contextus – Revista Contemporânea de Economia e Gestão; v. 19: jan/dez 2021; 88-1072178-92581678-2089reponame:Contextus (Fortaleza. Online)instname:Universidade Federal do Ceará (UFC)instacron:UFCengporhttp://periodicos.ufc.br/contextus/article/view/60978/186389http://periodicos.ufc.br/contextus/article/view/60978/186390http://periodicos.ufc.br/contextus/article/view/60978/196908http://periodicos.ufc.br/contextus/article/view/60978/196909http://periodicos.ufc.br/contextus/article/view/60978/196910http://periodicos.ufc.br/contextus/article/view/60978/196911Copyright (c) 2021 Revista: apenas para a 1a. publicaçãohttp://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccessSouza, Nery Domingos Gomes de Farias, Josivania Silva2022-02-08T12:38:24Zoai:periodicos.ufc:article/60978Revistahttp://periodicos.ufc.br/contextusPUBhttp://periodicos.ufc.br/contextus/oairevistacontextus@ufc.br2178-92581678-2089opendoar:2022-02-08T12:38:24Contextus (Fortaleza. Online) - Universidade Federal do Ceará (UFC)false |
dc.title.none.fl_str_mv |
Adoption of new technologies: A study with non-users of the CPF issuance request system on the internet, with emphasis on sociodemographic aspects Adopción de nuevas tecnologías: Estudio con no usuarios del sistema de solicitud de emisión de CPF a través de internet, con énfasis en aspectos sociodemográficos Adoção de novas tecnologias: Um estudo com não usuários do sistema de solicitação de emissão de CPF pela internet, com ênfase em aspectos sociodemográficos |
title |
Adoption of new technologies: A study with non-users of the CPF issuance request system on the internet, with emphasis on sociodemographic aspects |
spellingShingle |
Adoption of new technologies: A study with non-users of the CPF issuance request system on the internet, with emphasis on sociodemographic aspects Souza, Nery Domingos Gomes de adoption of technology use of technology digital public services sociodemographic aspects UTAUT adopción de tecnología uso de tecnología servicios públicos digitales aspectos sociodemográficos UTAUT adoção de tecnologia uso de tecnologia serviços públicos digitais aspectos sociodemográficos UTAUT |
title_short |
Adoption of new technologies: A study with non-users of the CPF issuance request system on the internet, with emphasis on sociodemographic aspects |
title_full |
Adoption of new technologies: A study with non-users of the CPF issuance request system on the internet, with emphasis on sociodemographic aspects |
title_fullStr |
Adoption of new technologies: A study with non-users of the CPF issuance request system on the internet, with emphasis on sociodemographic aspects |
title_full_unstemmed |
Adoption of new technologies: A study with non-users of the CPF issuance request system on the internet, with emphasis on sociodemographic aspects |
title_sort |
Adoption of new technologies: A study with non-users of the CPF issuance request system on the internet, with emphasis on sociodemographic aspects |
author |
Souza, Nery Domingos Gomes de |
author_facet |
Souza, Nery Domingos Gomes de Farias, Josivania Silva |
author_role |
author |
author2 |
Farias, Josivania Silva |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Souza, Nery Domingos Gomes de Farias, Josivania Silva |
dc.subject.por.fl_str_mv |
adoption of technology use of technology digital public services sociodemographic aspects UTAUT adopción de tecnología uso de tecnología servicios públicos digitales aspectos sociodemográficos UTAUT adoção de tecnologia uso de tecnologia serviços públicos digitais aspectos sociodemográficos UTAUT |
topic |
adoption of technology use of technology digital public services sociodemographic aspects UTAUT adopción de tecnología uso de tecnología servicios públicos digitales aspectos sociodemográficos UTAUT adoção de tecnologia uso de tecnologia serviços públicos digitais aspectos sociodemográficos UTAUT |
description |
This study analyzed factors determining the non-adoption of the CPF delivering service made available digitally, distinguishing non-adopting citizens due to demographic variables and technology usage habits. Theoretical basis was the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). The descriptive quantitative study obtained a sample of 383 postal customers. The instrument's internal consistency was assessed by Cronbach's Alpha, Pearson and Spearman correlations between variables were analyzed, in addition to tests: Student's T, ANOVA and Chi-square. It was concluded that there is a complexity to meet user needs given the demographic characteristics existing in Brazil. The study recommends actions that lead to the development of more intuitive platforms, which may increase the diffusion of the digital platform. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-04-05 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://periodicos.ufc.br/contextus/article/view/60978 10.19094/contextus.2021.60978 |
url |
http://periodicos.ufc.br/contextus/article/view/60978 |
identifier_str_mv |
10.19094/contextus.2021.60978 |
dc.language.iso.fl_str_mv |
eng por |
language |
eng por |
dc.relation.none.fl_str_mv |
http://periodicos.ufc.br/contextus/article/view/60978/186389 http://periodicos.ufc.br/contextus/article/view/60978/186390 http://periodicos.ufc.br/contextus/article/view/60978/196908 http://periodicos.ufc.br/contextus/article/view/60978/196909 http://periodicos.ufc.br/contextus/article/view/60978/196910 http://periodicos.ufc.br/contextus/article/view/60978/196911 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2021 Revista: apenas para a 1a. publicação http://creativecommons.org/licenses/by-nc/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2021 Revista: apenas para a 1a. publicação http://creativecommons.org/licenses/by-nc/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf application/zip |
dc.publisher.none.fl_str_mv |
FEAAC/UFC |
publisher.none.fl_str_mv |
FEAAC/UFC |
dc.source.none.fl_str_mv |
Contextus - Contemporary Journal of Economics and Management; Vol 19: jan/dec 2021; 88-107 Contextus – Revista Contemporánea de Economía y Gestión; Vol. 19: jan/dez 2021; 88-107 Contextus – Revista Contemporânea de Economia e Gestão; v. 19: jan/dez 2021; 88-107 2178-9258 1678-2089 reponame:Contextus (Fortaleza. Online) instname:Universidade Federal do Ceará (UFC) instacron:UFC |
instname_str |
Universidade Federal do Ceará (UFC) |
instacron_str |
UFC |
institution |
UFC |
reponame_str |
Contextus (Fortaleza. Online) |
collection |
Contextus (Fortaleza. Online) |
repository.name.fl_str_mv |
Contextus (Fortaleza. Online) - Universidade Federal do Ceará (UFC) |
repository.mail.fl_str_mv |
revistacontextus@ufc.br |
_version_ |
1798045753359204352 |