Influence of organizational culture in the quality management of a teaching hospital

Detalhes bibliográficos
Autor(a) principal: Ventura, Palloma Fernandes Estanislau Vaz
Data de Publicação: 2020
Outros Autores: Velloso, Isabela Silva Cancio, Alves, Marília
Tipo de documento: Artigo
Idioma: por
eng
Título da fonte: Rev Rene (Online)
Texto Completo: http://periodicos.ufc.br/rene/article/view/43996
Resumo: Objective: to analyze the influence of symbolic elements of organizational culture in quality management and patient safety. Methods: qualitative research, using the case study strategy. A total of 18 intentionally chosen managers participated. Data collection took place through observation, document analysis and interviews and, subsequently, it was subjected to thematic content analysis. Results: the following symbolic elements were identified: the strength of the university’s culture, the power of the doctor, the power of the teacher, the steadiness and professional autonomy and collegiate decisions. Such elements influence the management of patient quality and safety, as there is low adherence to change proposals. Conclusion: the symbolic elements maintain the traditional work practices, shared by the group, which make it difficult to adhere to the proposals for quality management and patient safety.
id UFC-16_35e3f9aa3e1d53fa4792d4b4be5efe7c
oai_identifier_str oai:periodicos.ufc:article/43996
network_acronym_str UFC-16
network_name_str Rev Rene (Online)
repository_id_str
spelling Influence of organizational culture in the quality management of a teaching hospitalInfluência da cultura organizacional na gestão da qualidade de um hospital universitárioOrganizational Culture; Quality Management; Hospitals, University.Cultura Organizacional; Gestão da Qualidade; Hospitais Universitários.Objective: to analyze the influence of symbolic elements of organizational culture in quality management and patient safety. Methods: qualitative research, using the case study strategy. A total of 18 intentionally chosen managers participated. Data collection took place through observation, document analysis and interviews and, subsequently, it was subjected to thematic content analysis. Results: the following symbolic elements were identified: the strength of the university’s culture, the power of the doctor, the power of the teacher, the steadiness and professional autonomy and collegiate decisions. Such elements influence the management of patient quality and safety, as there is low adherence to change proposals. Conclusion: the symbolic elements maintain the traditional work practices, shared by the group, which make it difficult to adhere to the proposals for quality management and patient safety.Objetivo: analisar a influência dos elementos simbólicos da cultura organizacional na gestão da qualidade e segurança do paciente. Métodos: pesquisa qualitativa, utilizando a estratégia de estudo de caso. Participaram 18 gestores escolhidos de forma intencional. Os dados foram coletados por meio de observação, análise documental e entrevistas e, posteriormente, submetidos à análise de conteúdo temática. Resultados: identificaram-se os seguintes elementos simbólicos: a força da cultura da universidade, o poder do médico, o poder do professor, a estabilidade e a autonomia profissional e as decisões colegiadas. Tais elementos influenciam na gestão da qualidade e segurança do paciente, pois há baixa adesão às propostas de mudança. Conclusão: os elementos simbólicos mantêm as práticas tradicionais de trabalho, compartilhadas pelo grupo, que dificultam a adesão às propostas de gestão da qualidade e segurança do paciente.Universidade Federal do Ceará2020-09-14info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionTextoTextoinfo:eu-repo/semantics/otherapplication/pdfapplication/pdfhttp://periodicos.ufc.br/rene/article/view/4399610.15253/2175-6783.20202143996Rev Rene; Vol 21 (2020): Rev Rene; e43996Rev Rene; v. 21 (2020): Rev Rene; e439962175-67831517-3852reponame:Rev Rene (Online)instname:Universidade Federal do Ceará (UFC)instacron:UFCporenghttp://periodicos.ufc.br/rene/article/view/43996/162152http://periodicos.ufc.br/rene/article/view/43996/162153Copyright (c) 2020 Rev Renehttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessVentura, Palloma Fernandes Estanislau VazVelloso, Isabela Silva CancioAlves, Marília2021-05-11T16:45:42Zoai:periodicos.ufc:article/43996Revistahttp://periodicos.ufc.br/renePUBhttp://periodicos.ufc.br/rene/oairene@ufc.br||2175-67831517-3852opendoar:2021-05-11T16:45:42Rev Rene (Online) - Universidade Federal do Ceará (UFC)false
dc.title.none.fl_str_mv Influence of organizational culture in the quality management of a teaching hospital
Influência da cultura organizacional na gestão da qualidade de um hospital universitário
title Influence of organizational culture in the quality management of a teaching hospital
spellingShingle Influence of organizational culture in the quality management of a teaching hospital
Ventura, Palloma Fernandes Estanislau Vaz
Organizational Culture; Quality Management; Hospitals, University.
Cultura Organizacional; Gestão da Qualidade; Hospitais Universitários.
title_short Influence of organizational culture in the quality management of a teaching hospital
title_full Influence of organizational culture in the quality management of a teaching hospital
title_fullStr Influence of organizational culture in the quality management of a teaching hospital
title_full_unstemmed Influence of organizational culture in the quality management of a teaching hospital
title_sort Influence of organizational culture in the quality management of a teaching hospital
author Ventura, Palloma Fernandes Estanislau Vaz
author_facet Ventura, Palloma Fernandes Estanislau Vaz
Velloso, Isabela Silva Cancio
Alves, Marília
author_role author
author2 Velloso, Isabela Silva Cancio
Alves, Marília
author2_role author
author
dc.contributor.author.fl_str_mv Ventura, Palloma Fernandes Estanislau Vaz
Velloso, Isabela Silva Cancio
Alves, Marília
dc.subject.por.fl_str_mv Organizational Culture; Quality Management; Hospitals, University.
Cultura Organizacional; Gestão da Qualidade; Hospitais Universitários.
topic Organizational Culture; Quality Management; Hospitals, University.
Cultura Organizacional; Gestão da Qualidade; Hospitais Universitários.
description Objective: to analyze the influence of symbolic elements of organizational culture in quality management and patient safety. Methods: qualitative research, using the case study strategy. A total of 18 intentionally chosen managers participated. Data collection took place through observation, document analysis and interviews and, subsequently, it was subjected to thematic content analysis. Results: the following symbolic elements were identified: the strength of the university’s culture, the power of the doctor, the power of the teacher, the steadiness and professional autonomy and collegiate decisions. Such elements influence the management of patient quality and safety, as there is low adherence to change proposals. Conclusion: the symbolic elements maintain the traditional work practices, shared by the group, which make it difficult to adhere to the proposals for quality management and patient safety.
publishDate 2020
dc.date.none.fl_str_mv 2020-09-14
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Texto
Texto
info:eu-repo/semantics/other
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://periodicos.ufc.br/rene/article/view/43996
10.15253/2175-6783.20202143996
url http://periodicos.ufc.br/rene/article/view/43996
identifier_str_mv 10.15253/2175-6783.20202143996
dc.language.iso.fl_str_mv por
eng
language por
eng
dc.relation.none.fl_str_mv http://periodicos.ufc.br/rene/article/view/43996/162152
http://periodicos.ufc.br/rene/article/view/43996/162153
dc.rights.driver.fl_str_mv Copyright (c) 2020 Rev Rene
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2020 Rev Rene
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Universidade Federal do Ceará
publisher.none.fl_str_mv Universidade Federal do Ceará
dc.source.none.fl_str_mv Rev Rene; Vol 21 (2020): Rev Rene; e43996
Rev Rene; v. 21 (2020): Rev Rene; e43996
2175-6783
1517-3852
reponame:Rev Rene (Online)
instname:Universidade Federal do Ceará (UFC)
instacron:UFC
instname_str Universidade Federal do Ceará (UFC)
instacron_str UFC
institution UFC
reponame_str Rev Rene (Online)
collection Rev Rene (Online)
repository.name.fl_str_mv Rev Rene (Online) - Universidade Federal do Ceará (UFC)
repository.mail.fl_str_mv rene@ufc.br||
_version_ 1797174734267351040

Registros relacionados