O assédio moral nas relações de trabalho do profissional de secretariado executivo

• Autor(a) principal: Castro, Leticia Saboia de
• Data de Publicação: 2017
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal do Ceará (UFC)
• Texto Completo: http://www.repositorio.ufc.br/handle/riufc/34919
• topic: Secretariado; Assédio; Dano moral; Assédio no ambiente de trabalho

Bullying is a global phenomenon that has constituted itself since the emergence of life in society. Thus the research theme is justified, firstly because of its relevance and because it is a crime that can generate serious and irreversible consequences for the victim; Then by the desire to expose this theme in the daily reality of the executive secretary. Thus, the question that the research proposes is: How is the scenario of the practice of moral harassment with the professional of Executive Secretariat? The general objective is to analyze the scenario of possible bullying in the Executive Secretariat profession. The methodology adopted for the accomplishment of the research was the descriptive one of qualitative and quantitative approach, through a field research in three phases. In the first phase an interview was carried out with an Executive Secretariat professional victim of bullying; In the second phase, with a representative of the Union of Secretaries and Secretaries of the State of Ceará; And finally, questionnaires were applied to professionals from the Executive Secretariat area all over Brazil who participate in groups on Facebook and Whatsapp, where 137 returns were obtained with representativeness of at least one state from each region of Brazil. For the analysis phase of the data collected, the content analysis methodology was used. As a result, it was observed that the practice of moral harassment is common among the Executive Secretariat professionals participating in the research and that most of the times the harasser is the direct superior to this professional, besides the consequences are mainly related to stress and others Problems that impact both personal healthaffecting and professional life affecting productivity and relationships in the workplace. Therefore, it is necessary that new research be undertaken within this theme, in order to make aware and prevent that the practice of moral harassment happens to the professionals of Executive Secretariat.