Motivação do trabalho em uma empresa pública: um estudo de caso na Autarquia Municipal de Trânsito

• Autor(a) principal: Costa, Tiago Ribeiro Carvalho
• Data de Publicação: 2013
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal do Ceará (UFC)
• Texto Completo: http://www.repositorio.ufc.br/handle/riufc/30063
• topic: Motivação no trabalho; Motivação (Psicologia); Administração pública

This study aims to analyze the motivation of employees Autarquia Municipal de Trânsito, Serviços Públicos e Cidadania (AMC). The motivation is present in the history of the organizations since that they exist. The theme is indeed puzzling because the same time that can be considered truly subjective is also a determining factor for differentiated performance that leads to the success of organizations. There are several theories about the motivation, which are analyzed according to each author. Inside one of the existing theories demonstrates an interesting approach: it is the Herzberg Theory. According to it, there are two classes of factors that influence the motivation of employees: the motivational factors and hygiene factors. The motivational factors are related to the content of the work, like stimulus level to the creativity, use the potential of the employee, among others. As for the hygiene factors are related to the work environment, as security conditions, style of supervision, among others. It is important to note the relationship of the ideal situation showed in theory with the results obtained in organizations, for both case the study was conducted on AMC. After development of exploratory research with literature and case study, it was possible to conclude that the high level of satisfaction within the parameters raised by Herzberg leads to high performance behaviors that lead to different results the organization.