Comunicação interpessoal: uma abordagem estratégica entre profissionais de secretariado executivo e gestores

• Autor(a) principal: Barbosa, Diana Maria Araujo
• Data de Publicação: 2011
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal do Ceará (UFC)
• dARK ID: ark:/83112/001300001q63w
• Texto Completo: http://www.repositorio.ufc.br/handle/riufc/34852
• topic: Secretariado; Comunicação Interpessoal; Comunicação nas organizações

Communication strategies are key to achieving the goals and objectives. In this context, the professional secretariat, to be a facilitator of processes, must maintain effective communication with the manager, contributing to the achievement of results. This study aims to analyze interpersonal communication for the work of professionals Executive Secretary, identifying the strategies, verifying and analyzing the obstacles to quality in the process of interpersonal communication between the Executive Secretariat professionals and their managers. The survey was conducted by using the technique of the questionnaire and based on qualitative methods. Survey participants are employees of the institution and through its information could be reached to detail involving interpersonal communication at the Federal University of Ceará (UFC). The results indicate that there is a definite policy of force in interpersonal communication in the organization, since the conservative and bureaucratic processes still prevail on its structure hindering the interaction between sectors and hence the flow of tasks, however, the communication professional the Executive Secretariat and its management is done in a friendly manner, both having a good relationship. Ideally, the improvement of communication policies and their implementation due to better driving information.