Competências secretariais no ambiente das startups

• Autor(a) principal: Costa, Sabrina Braga da
• Data de Publicação: 2022
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal do Ceará (UFC)
• Texto Completo: http://www.repositorio.ufc.br/handle/riufc/68863
• topic: Secretariado Executivo; Startups; Competências Secretariais

The present study arose from an interest in the role of secretaries in the environment of startups, since it is a growing market and little scientifically explored by executive secretaries. The objective of the study was to analyze the perception of managerial positions in startups in Ceará about the relevance of the exercise of secretarial competencies in this business model. The analysis was based on the skills addressed by the National Curricular Guidelines of the course and on the vision of Executive Secretaries working in startups. The research, characterized as qualitative, with an exploratory approach, was implemented by means of a form via Google forms, with the participation of 30 respondents, being managers of 24 startups. According to the results, the technical, analytical and behavioral competencies were considered, however, the analytical and behavioral competencies had greater relevance and are more required in the environment of startups, highlighting the main ones as problem solving, decision-making and adaptability. The main challenge pointed out by the representatives of the startups was the difficulty in finding qualified people in the market. It was also revealed that there were no Executive Secretaries at the participating startups, although they had positive evaluations about secretarial skills. These findings showed that there is demand from managers of startups in Ceará for qualified professionals with multidisciplinary training, but they are unaware that this demand can be met by Executive Secretary professionals. The study suggests that there is room for the expansion of the professional practice of Executive Secretaries in the segment of startups, as well as in companies that need multi-skilled people to act in a market of uncertainties. Considering that the academic education in Executive Secretary is multidisciplinary and trains professionals to adapt to the needs of organizations, we observed an opportunity for the expansion of the field of work in the secretarial area.