An analysis of the position and level of education of the users in their evaluation of integrated management systems
| Autor(a) principal: | |
|---|---|
| Data de Publicação: | 2017 |
| Outros Autores: | , , , |
| Tipo de documento: | Artigo |
| Idioma: | por eng |
| Título da fonte: | Sistemas & Gestão |
| Texto Completo: | https://www.revistasg.uff.br/sg/article/view/785 |
Resumo: | This article presents the results of a research that aimed at analyzing the influence of the job position and the level of education of the users in their satisfaction with integrated management systems (the enterprise resource planning - ERP). We collected data through semi-structured questionnaires applied to 115 ERP users in 13 different companies, and performed data analysis using the following techniques: descriptive statistics, Spearman correlation coefficient and Chi-Square Automatic Interaction Detector (CHAID). The results demonstrated that the role and position of users have a direct influence on the evaluation of ERPs. In general, the evaluation of the technical and assistant users presented statistically higher results than the evaluation performed by users in supervisory and coordination positions. We could also observe a significant influence of the level of instruction of the users in their evaluation of the systems, especially because employees with lower level of education tended to evaluate more positively the characteristics of the ERPs. |
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An analysis of the position and level of education of the users in their evaluation of integrated management systemsUma análise do cargo e do nível de instrução dos usuários em sua avaliação sobre sistemas integrados de gestãoIntegrated Management SystemsEvaluation of Information SystemsUsersâ Position and Level of EducationSistemas Integrados de GestãoAvaliação de Sistemas de InformaçõesCargo e do Nível de Instrução dos UsuáriosThis article presents the results of a research that aimed at analyzing the influence of the job position and the level of education of the users in their satisfaction with integrated management systems (the enterprise resource planning - ERP). We collected data through semi-structured questionnaires applied to 115 ERP users in 13 different companies, and performed data analysis using the following techniques: descriptive statistics, Spearman correlation coefficient and Chi-Square Automatic Interaction Detector (CHAID). The results demonstrated that the role and position of users have a direct influence on the evaluation of ERPs. In general, the evaluation of the technical and assistant users presented statistically higher results than the evaluation performed by users in supervisory and coordination positions. We could also observe a significant influence of the level of instruction of the users in their evaluation of the systems, especially because employees with lower level of education tended to evaluate more positively the characteristics of the ERPs.Este artigo apresenta os resultados de uma pesquisa que visou analisar a influência do cargo e do nível de instrução dos usuários em sua satisfação em relação a sistemas integrados de gestão (enterprise resource planning - ERP). Os dados foram coletados por meio de questionários semiestruturados aplicados a 115 usuários de ERPs em 13 diferentes empresas. A análise dos dados foi realizada por meio das seguintes técnicas: estatística descritiva, coeficente de correlação de Spearman e Chi-Square Automatic Interaction Detector (CHAID). Os resultados evidenciaram que o cargo e a função dos usuários têm influência direta na avaliação dos ERPs. Em geral, a avaliação dos usuários técnicos e assistentes apresentou resultados estatisticamente superiores aos da avaliação realizada por usuários em cargos de supervisão e coordenação. Constatou-se, ainda, uma influência significativa do nível de instrução dos usuários em sua avaliação dos sistemas, especialmente, porque empregados com menor nível de instrução tenderam a avaliar mais positivamente as características dos ERPs.ABEC2017-09-05info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmltext/htmlapplication/pdfapplication/pdfhttps://www.revistasg.uff.br/sg/article/view/78510.20985/1980-5160.2017.v12n3.785Sistemas & Gestão; v. 12 n. 3 (2017): SETEMBRO/2017; 260-741980-516010.20985/1980-5160.2017.v12n3reponame:Sistemas & Gestãoinstname:Universidade Federal Fluminense (UFF)instacron:UFFporenghttps://www.revistasg.uff.br/sg/article/view/785/678https://www.revistasg.uff.br/sg/article/view/785/704https://www.revistasg.uff.br/sg/article/view/785/698https://www.revistasg.uff.br/sg/article/view/785/719Copyright (c) 2017 Sistemas & Gestãoinfo:eu-repo/semantics/openAccessdo Couto, Warley Wandersonde Souza, Antônio ArturAvelar, Ewerton AlexGuimarães, Eloísa Helena RodriguesGervásio, Luísa Raad2020-05-29T17:29:02Zoai:ojs.www.revistasg.uff.br:article/785Revistahttps://www.revistasg.uff.br/sgPUBhttps://www.revistasg.uff.br/sg/oai||sg.revista@gmail.com|| periodicos@proppi.uff.br1980-51601980-5160opendoar:2020-05-29T17:29:02Sistemas & Gestão - Universidade Federal Fluminense (UFF)false |
| dc.title.none.fl_str_mv |
An analysis of the position and level of education of the users in their evaluation of integrated management systems Uma análise do cargo e do nível de instrução dos usuários em sua avaliação sobre sistemas integrados de gestão |
| title |
An analysis of the position and level of education of the users in their evaluation of integrated management systems |
| spellingShingle |
An analysis of the position and level of education of the users in their evaluation of integrated management systems do Couto, Warley Wanderson Integrated Management Systems Evaluation of Information Systems Usersâ Position and Level of Education Sistemas Integrados de Gestão Avaliação de Sistemas de Informações Cargo e do Nível de Instrução dos Usuários |
| title_short |
An analysis of the position and level of education of the users in their evaluation of integrated management systems |
| title_full |
An analysis of the position and level of education of the users in their evaluation of integrated management systems |
| title_fullStr |
An analysis of the position and level of education of the users in their evaluation of integrated management systems |
| title_full_unstemmed |
An analysis of the position and level of education of the users in their evaluation of integrated management systems |
| title_sort |
An analysis of the position and level of education of the users in their evaluation of integrated management systems |
| author |
do Couto, Warley Wanderson |
| author_facet |
do Couto, Warley Wanderson de Souza, Antônio Artur Avelar, Ewerton Alex Guimarães, Eloísa Helena Rodrigues Gervásio, Luísa Raad |
| author_role |
author |
| author2 |
de Souza, Antônio Artur Avelar, Ewerton Alex Guimarães, Eloísa Helena Rodrigues Gervásio, Luísa Raad |
| author2_role |
author author author author |
| dc.contributor.author.fl_str_mv |
do Couto, Warley Wanderson de Souza, Antônio Artur Avelar, Ewerton Alex Guimarães, Eloísa Helena Rodrigues Gervásio, Luísa Raad |
| dc.subject.por.fl_str_mv |
Integrated Management Systems Evaluation of Information Systems Usersâ Position and Level of Education Sistemas Integrados de Gestão Avaliação de Sistemas de Informações Cargo e do Nível de Instrução dos Usuários |
| topic |
Integrated Management Systems Evaluation of Information Systems Usersâ Position and Level of Education Sistemas Integrados de Gestão Avaliação de Sistemas de Informações Cargo e do Nível de Instrução dos Usuários |
| description |
This article presents the results of a research that aimed at analyzing the influence of the job position and the level of education of the users in their satisfaction with integrated management systems (the enterprise resource planning - ERP). We collected data through semi-structured questionnaires applied to 115 ERP users in 13 different companies, and performed data analysis using the following techniques: descriptive statistics, Spearman correlation coefficient and Chi-Square Automatic Interaction Detector (CHAID). The results demonstrated that the role and position of users have a direct influence on the evaluation of ERPs. In general, the evaluation of the technical and assistant users presented statistically higher results than the evaluation performed by users in supervisory and coordination positions. We could also observe a significant influence of the level of instruction of the users in their evaluation of the systems, especially because employees with lower level of education tended to evaluate more positively the characteristics of the ERPs. |
| publishDate |
2017 |
| dc.date.none.fl_str_mv |
2017-09-05 |
| dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
| format |
article |
| status_str |
publishedVersion |
| dc.identifier.uri.fl_str_mv |
https://www.revistasg.uff.br/sg/article/view/785 10.20985/1980-5160.2017.v12n3.785 |
| url |
https://www.revistasg.uff.br/sg/article/view/785 |
| identifier_str_mv |
10.20985/1980-5160.2017.v12n3.785 |
| dc.language.iso.fl_str_mv |
por eng |
| language |
por eng |
| dc.relation.none.fl_str_mv |
https://www.revistasg.uff.br/sg/article/view/785/678 https://www.revistasg.uff.br/sg/article/view/785/704 https://www.revistasg.uff.br/sg/article/view/785/698 https://www.revistasg.uff.br/sg/article/view/785/719 |
| dc.rights.driver.fl_str_mv |
Copyright (c) 2017 Sistemas & Gestão info:eu-repo/semantics/openAccess |
| rights_invalid_str_mv |
Copyright (c) 2017 Sistemas & Gestão |
| eu_rights_str_mv |
openAccess |
| dc.format.none.fl_str_mv |
text/html text/html application/pdf application/pdf |
| dc.publisher.none.fl_str_mv |
ABEC |
| publisher.none.fl_str_mv |
ABEC |
| dc.source.none.fl_str_mv |
Sistemas & Gestão; v. 12 n. 3 (2017): SETEMBRO/2017; 260-74 1980-5160 10.20985/1980-5160.2017.v12n3 reponame:Sistemas & Gestão instname:Universidade Federal Fluminense (UFF) instacron:UFF |
| instname_str |
Universidade Federal Fluminense (UFF) |
| instacron_str |
UFF |
| institution |
UFF |
| reponame_str |
Sistemas & Gestão |
| collection |
Sistemas & Gestão |
| repository.name.fl_str_mv |
Sistemas & Gestão - Universidade Federal Fluminense (UFF) |
| repository.mail.fl_str_mv |
||sg.revista@gmail.com|| periodicos@proppi.uff.br |
| _version_ |
1798320143838740480 |