Healthcare clients’ opinions regarding the embracement including risk classification

Detalhes bibliográficos
Autor(a) principal: Nonnenmacher, Carine Lais
Data de Publicação: 2012
Outros Autores: Weiller, Teresinha Heck, Oliveira, Stefanie Griebeler
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Eletrônica de Enfermagem
Texto Completo: https://revistas.ufg.br/fen/article/view/13462
Resumo: The aim of this study was to identify the opinions of healthcare clients regarding the embracement device including risk classification. This exploratory, qualitative study was performed with healthcare clients residing in a city in Southern Brazil. Data were collected through group interviews, which included two groups: one with clients from a primary healthcare unit associated with the family health strategy, and the other with clients of a conventional primary healthcare unit. The meetings were recorded and the discussions were later transcribed and analyzed. The clients from both groups reported the occurrence of conflicts regarding the implementation of the embracement device including risk classification, because the primary healthcare units hand out service forms according to the order in which the clients arrive at the unit. The study shows that this practice has the potential to promote changes in healthcare, provided that agreements are established and understood between healthcare services and clients. Descriptors: User Embracement; Triage; Primary Health Care; Organization and Administration; Nursing.
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spelling Healthcare clients’ opinions regarding the embracement including risk classificationOpiniones de pacientes de salud sobre la recepción con clasificación de riesgoOpiniões de usuários de saúde sobre o acolhimento com classificação de riscoUser EmbracementTriagePrimary Health CareOrganization and AdministrationNursing.User EmbracementTriagePrimary Health CareOrganization and AdministrationNursing.AcogimientoTriajeAtención Primaria de SaludOrganización y AdministraciónEnfermería.AcogimientoTriajeAtención Primaria de SaludOrganización y AdministraciónEnfermería.AcolhimentoTriagemAtenção Primária à SaúdeOrganização e AdministraçãoEnfermagem.AcolhimentoTriagemAtenção Primária à SaúdeOrganização e AdministraçãoEnfermagem.The aim of this study was to identify the opinions of healthcare clients regarding the embracement device including risk classification. This exploratory, qualitative study was performed with healthcare clients residing in a city in Southern Brazil. Data were collected through group interviews, which included two groups: one with clients from a primary healthcare unit associated with the family health strategy, and the other with clients of a conventional primary healthcare unit. The meetings were recorded and the discussions were later transcribed and analyzed. The clients from both groups reported the occurrence of conflicts regarding the implementation of the embracement device including risk classification, because the primary healthcare units hand out service forms according to the order in which the clients arrive at the unit. The study shows that this practice has the potential to promote changes in healthcare, provided that agreements are established and understood between healthcare services and clients. Descriptors: User Embracement; Triage; Primary Health Care; Organization and Administration; Nursing.Se buscó conocer las opiniones de pacientes de salud sobre el dispositivo de recepción con clasificación de riesgo. Investigación exploratoria con abordaje cualitativo, realizada con pacientes de salud de municipio del sur de Brasil. Datos recolectados mediante entrevista grupal, dividida en dos grupos: uno integrado por pacientes de unidad básica de salud con Estrategia Salud de la Familia y otro por pacientes de unidad básica de salud convencional. Los encuentros fueron grabados, transcriptos y analizados. Los pacientes de ambos grupos relataron la ocurrencia de conflictos con la implantación de la recepción con clasificación de riesgo, toda vez que las unidades básicas de salud distribuyen fichas de atención por orden de llegada. El estudio revela que este dispositivo tiene potencia para modificaciones en la atención de salud siempre y cuando se efectúen convenios permanentes entre servicios de salud y pacientes. Descriptores: Acogimiento; Triaje; Atención Primaria de Salud; Organización y Administración; Enfermería.Este estudo buscou conhecer as opiniões dos usuários de saúde sobre o dispositivo de acolhimento com classificação de risco. Trata-se de pesquisa exploratória com abordagem qualitativa realizada com usuários de saúde de um município no Sul do Brasil. A coleta de dados ocorreu por meio de entrevista grupal, realizada com dois grupos: uma com usuários de uma unidade básica de saúde com estratégia de saúde da família e outra com usuários de unidade básica de saúde convencional. Os encontros foram gravados e, posteriormente, as falas foram transcritas e analisadas. Os usuários, dos dois grupos, relataram a ocorrência de conflitos com a implantação do acolhimento com classificação de risco, uma vez que as unidades básicas de saúde distribuem fichas de atendimento por ordem de chegada. O estudo revela que este dispositivo tem potencial para modificações na atenção de saúde desde que se realizem pactos permanentes entre serviços de saúde e usuários. Descritores: Acolhimento; Triagem; Atenção Primária à Saúde; Organização e Administração; Enfermagem.Faculdade de Enfermagem da UFG2012-09-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionPesquisa qualitativaapplication/pdfhttps://revistas.ufg.br/fen/article/view/1346210.5216/ree.v14i3.13462Revista Eletrônica de Enfermagem; Vol. 14 No. 3 (2012); 541-9Revista Eletrônica de Enfermagem; v. 14 n. 3 (2012); 541-91518-1944reponame:Revista Eletrônica de Enfermageminstname:Universidade Federal de Goiás (UFG)instacron:UFGporhttps://revistas.ufg.br/fen/article/view/13462/13376Nonnenmacher, Carine LaisWeiller, Teresinha HeckOliveira, Stefanie Griebelerinfo:eu-repo/semantics/openAccess2020-08-11T00:30:50Zoai:ojs.revistas.ufg.br:article/13462Revistahttps://revistas.ufg.br/fenPUBhttps://revistas.ufg.br/fen/oairee.fen@ufg.br1518-19441518-1944opendoar:2020-08-11T00:30:50Revista Eletrônica de Enfermagem - Universidade Federal de Goiás (UFG)false
dc.title.none.fl_str_mv Healthcare clients’ opinions regarding the embracement including risk classification
Opiniones de pacientes de salud sobre la recepción con clasificación de riesgo
Opiniões de usuários de saúde sobre o acolhimento com classificação de risco
title Healthcare clients’ opinions regarding the embracement including risk classification
spellingShingle Healthcare clients’ opinions regarding the embracement including risk classification
Nonnenmacher, Carine Lais
User Embracement
Triage
Primary Health Care
Organization and Administration
Nursing.
User Embracement
Triage
Primary Health Care
Organization and Administration
Nursing.
Acogimiento
Triaje
Atención Primaria de Salud
Organización y Administración
Enfermería.
Acogimiento
Triaje
Atención Primaria de Salud
Organización y Administración
Enfermería.
Acolhimento
Triagem
Atenção Primária à Saúde
Organização e Administração
Enfermagem.
Acolhimento
Triagem
Atenção Primária à Saúde
Organização e Administração
Enfermagem.
title_short Healthcare clients’ opinions regarding the embracement including risk classification
title_full Healthcare clients’ opinions regarding the embracement including risk classification
title_fullStr Healthcare clients’ opinions regarding the embracement including risk classification
title_full_unstemmed Healthcare clients’ opinions regarding the embracement including risk classification
title_sort Healthcare clients’ opinions regarding the embracement including risk classification
author Nonnenmacher, Carine Lais
author_facet Nonnenmacher, Carine Lais
Weiller, Teresinha Heck
Oliveira, Stefanie Griebeler
author_role author
author2 Weiller, Teresinha Heck
Oliveira, Stefanie Griebeler
author2_role author
author
dc.contributor.author.fl_str_mv Nonnenmacher, Carine Lais
Weiller, Teresinha Heck
Oliveira, Stefanie Griebeler
dc.subject.por.fl_str_mv User Embracement
Triage
Primary Health Care
Organization and Administration
Nursing.
User Embracement
Triage
Primary Health Care
Organization and Administration
Nursing.
Acogimiento
Triaje
Atención Primaria de Salud
Organización y Administración
Enfermería.
Acogimiento
Triaje
Atención Primaria de Salud
Organización y Administración
Enfermería.
Acolhimento
Triagem
Atenção Primária à Saúde
Organização e Administração
Enfermagem.
Acolhimento
Triagem
Atenção Primária à Saúde
Organização e Administração
Enfermagem.
topic User Embracement
Triage
Primary Health Care
Organization and Administration
Nursing.
User Embracement
Triage
Primary Health Care
Organization and Administration
Nursing.
Acogimiento
Triaje
Atención Primaria de Salud
Organización y Administración
Enfermería.
Acogimiento
Triaje
Atención Primaria de Salud
Organización y Administración
Enfermería.
Acolhimento
Triagem
Atenção Primária à Saúde
Organização e Administração
Enfermagem.
Acolhimento
Triagem
Atenção Primária à Saúde
Organização e Administração
Enfermagem.
description The aim of this study was to identify the opinions of healthcare clients regarding the embracement device including risk classification. This exploratory, qualitative study was performed with healthcare clients residing in a city in Southern Brazil. Data were collected through group interviews, which included two groups: one with clients from a primary healthcare unit associated with the family health strategy, and the other with clients of a conventional primary healthcare unit. The meetings were recorded and the discussions were later transcribed and analyzed. The clients from both groups reported the occurrence of conflicts regarding the implementation of the embracement device including risk classification, because the primary healthcare units hand out service forms according to the order in which the clients arrive at the unit. The study shows that this practice has the potential to promote changes in healthcare, provided that agreements are established and understood between healthcare services and clients. Descriptors: User Embracement; Triage; Primary Health Care; Organization and Administration; Nursing.
publishDate 2012
dc.date.none.fl_str_mv 2012-09-30
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Pesquisa qualitativa
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revistas.ufg.br/fen/article/view/13462
10.5216/ree.v14i3.13462
url https://revistas.ufg.br/fen/article/view/13462
identifier_str_mv 10.5216/ree.v14i3.13462
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://revistas.ufg.br/fen/article/view/13462/13376
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Faculdade de Enfermagem da UFG
publisher.none.fl_str_mv Faculdade de Enfermagem da UFG
dc.source.none.fl_str_mv Revista Eletrônica de Enfermagem; Vol. 14 No. 3 (2012); 541-9
Revista Eletrônica de Enfermagem; v. 14 n. 3 (2012); 541-9
1518-1944
reponame:Revista Eletrônica de Enfermagem
instname:Universidade Federal de Goiás (UFG)
instacron:UFG
instname_str Universidade Federal de Goiás (UFG)
instacron_str UFG
institution UFG
reponame_str Revista Eletrônica de Enfermagem
collection Revista Eletrônica de Enfermagem
repository.name.fl_str_mv Revista Eletrônica de Enfermagem - Universidade Federal de Goiás (UFG)
repository.mail.fl_str_mv ree.fen@ufg.br
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