Indicadores de eficiência operacional e seus impactos no desempenho de companhias aéreas brasileiras

• Autor(a) principal: Costa, Alexandre Pinchemel Cerqueira
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Institucional da UFG
• dARK ID: ark:/38995/0013000006c74
• Texto Completo: http://repositorio.bc.ufg.br/tede/handle/tede/12197
• topic: Companhia aérea; Eficiência operacional; Estratégia; Indicadores de desempenho; Transporte aéreo; Airline; Operational efficiency; Strategy; Performance indicators; Air transport; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS

Airlines must continually assess the costs and efficiency of their operations to establish competitive market strategies. In this study, operational efficiency was represented by Passenger Load Factor (PLF), and explanatory variables such as Revenue Passenger Kilometers (RPK), Available Seat Kilometers (ASK), stage length, among others were used. The general objective was to evaluate the operational efficiency indicators in the management of flights that influence the performance of Brazilian airlines. Panel data regression was used for the four largest Brazilian airlines - Azul, Gol, Avianca and Latam, from 2009 to 2017. As a result, operational efficiency is achieved when there is a greater offer of routes and frequency of flights to meet the behavior of passenger demand, generating higher revenue passenger-kilometer. On the other hand, limiting the growth of the airline by controlling the transport capacity of aircraft indicates increased operational efficiency so that they do not face problems of diseconomies of scale. It has also been shown that shorter stage length and reducing take-offs have an effect inversely proportional to operating efficiency due to fuel consumption and energy capacity issues. It is concluded, therefore, that information on indicators that have an effect on airline operating performance and impact on costs and operational efficiency is crucial to assist decision making and drive strategic change. Adopting strategies that increase operational efficiency contributes to a propitious environment to competitiveness among airlines, improves passenger services, raises performance rates and, at the same time, underpins the subsequent analysis of economic and operational indicators.