Acessibilidade e ambiência na atenção básica à saúde do estado de Goiás

• Autor(a) principal: Ribeiro, Juliana Pires
• Data de Publicação: 2014
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Institucional da UFG
• dARK ID: ark:/38995/0013000006jjn
• Texto Completo: http://repositorio.bc.ufg.br/tede/handle/tede/4183
• topic: Acessibilidade; Ambiente; Atenção básica à saúde; Avaliação de serviço de saúde; Accessibility; Ambience; Primary health care; Health care service; Assessment; CIENCIAS DA SAUDE::ENFERMAGEM

Introduction: Basic Health Units accessibility and ambience holds two fundamental importance links for the team work process development. The accessibility is intrinsically linked to meet the health services users’ needs and to ensure the solvability of assistance. Ambience is a concept that refers not only to physical space, but also to the social, made up of interpersonal and professional relationships in order to provide a solving, equitable and warm attention. Objective: To analyze the accessibility to health services and ambience of basic health care units in primary care in Goiás state. Methodology: A cross-sectional descriptive study performed in health care facilities in Primary Care in Goiás state in 2012. The study sample was done in 1216 basic health care units in Goiás state. Data were collected between July and September 2012 through a structured, tandardized and previously validated instrument. They were submitted to Ministry of Health database through the use of tablets and via internet to be analysed. After that these data were stored and grouped into modules I, II and III. Statistical analysis was performed using Statistical Package for the Social Sciences - SPSS software, version 19.0. The study respected ethical and legal aspects recommended by the Resolution 466/2012. Results: Two scientific articles were done. The first one "Accessibility to health care services in primary care in Goiás state" studied factors related to accessibility in health care facilities. The second article "Ambience of basic health care units in primary care in Goiás state " is about environment which provides better service and satisfaction to users and workers. Conclusion: Regarding accessibility and ambience in basic health units in primary care in Goiás state, we can conclude that the inaccessibility is contrary to the principle of integrality, hindering assistance and disrespecting those who need health services. It was also showed that there is a direct relationship between welcoming / humanized service and ambience. The lack of a suitable place for accommodation and care for users affects the development of actions in health care system. To change this reality, it will be necessary to invest in management in order to consolidate the Primary Health Care in a resolutely, equitable and welcoming way.