A hospitalidade nos negócios como moderadora nas relações com os stakeholders na gestão de crise e na retomada da competitividade
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por eng |
Título da fonte: | Marketing & Tourism Review |
Texto Completo: | https://revistas.face.ufmg.br/index.php/mtr/article/view/7398 |
Resumo: | On November 5, 2015, the sub-districts of Mariana-MG, Bento Rodrigues and Paracatu de Baixo were completely destroyed by the collapse of the Fundão dam. The environmental disaster caused deaths of humans, flora and fauna and left the municipality without its main income. Without mining, the local government and the population began to experience an economic and social crisis. To repair and compensate for the damage of those directly and indirectly affected, the responsible companies created the Renova Foundation to mediate relations with all those affected. In this context, this study asks: Can hospitality, through the social relationships established by the organization with its stakeholders, be a moderating factor in crisis management? As a general objective, this study seeks to discuss whether hospitality, through the relationships established between the organization and its stakeholders, can be a mediator for the resumption of competitiveness of a community affected by a technological disaster. The specific objectives are: a) to identify practices related to the private, social and commercial domains that support hospitality in business; b) list the hospitality practices between the organization and stakeholders that moderate power relations; c) identify which are the elements of hospitality applied to businesses that favor sustainable organizational development; and d) verify which elements of hospitality strategically contribute to the resumption of competitiveness. Methodologically, the Emic-Etic-Emic approaches were used and, for data processing, the SPSS software for Etic – 2nd phase and Content Analysis for Emic – 1st phase and Emic – 3rd phase. The results of the investigation point to the difficulties encountered by those indirectly affected in establishing more hospitable meetings with the Renova Foundation, as it does not consider that they were also directly impacted by the dam failure. |
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A hospitalidade nos negócios como moderadora nas relações com os stakeholders na gestão de crise e na retomada da competitividadeHospitalidade nos negócios; Gestão de crise; Retomada da competitividade; Desastre tecnológicoHospitality in business; Crisis management; Resumption of competitiveness; Technological disaster.On November 5, 2015, the sub-districts of Mariana-MG, Bento Rodrigues and Paracatu de Baixo were completely destroyed by the collapse of the Fundão dam. The environmental disaster caused deaths of humans, flora and fauna and left the municipality without its main income. Without mining, the local government and the population began to experience an economic and social crisis. To repair and compensate for the damage of those directly and indirectly affected, the responsible companies created the Renova Foundation to mediate relations with all those affected. In this context, this study asks: Can hospitality, through the social relationships established by the organization with its stakeholders, be a moderating factor in crisis management? As a general objective, this study seeks to discuss whether hospitality, through the relationships established between the organization and its stakeholders, can be a mediator for the resumption of competitiveness of a community affected by a technological disaster. The specific objectives are: a) to identify practices related to the private, social and commercial domains that support hospitality in business; b) list the hospitality practices between the organization and stakeholders that moderate power relations; c) identify which are the elements of hospitality applied to businesses that favor sustainable organizational development; and d) verify which elements of hospitality strategically contribute to the resumption of competitiveness. Methodologically, the Emic-Etic-Emic approaches were used and, for data processing, the SPSS software for Etic – 2nd phase and Content Analysis for Emic – 1st phase and Emic – 3rd phase. The results of the investigation point to the difficulties encountered by those indirectly affected in establishing more hospitable meetings with the Renova Foundation, as it does not consider that they were also directly impacted by the dam failure.Em 5 de novembro de 2015, os subdistritos de Mariana-MG, Bento Rodrigues e Paracatu de Baixo, foram completamente destruídos pelo rompimento da barragem de Fundão. O desastre ambiental causou mortes de humanos, da flora, da fauna e deixou o município sem a sua principal receita. Sem a mineração o governo local e a população passaram vivenciar uma crise econômica e social. Para reparar e compensar os danos dos atingidos diretos e indiretos as empresas responsáveis criaram a Fundação Renova para mediar as relações com todos os atingidos. Nesse contexto, este estudo questiona-se: A hospitalidade, por meio das relações sociais estabelecidas pela organização com seus stakeholders, pode ser um fator moderador na gestão de crise? Por objetivo geral, este estudo busca discutir se a hospitalidade, por meio das relações estabelecidas entre a organização e seus stakeholders, pode ser mediadora para a retomada da competitividade de uma comunidade afetada por um desastre tecnológico. Por objetivos específicos tem-se: a) identificar as práticas relativas aos domínios privado, social e comercial que respaldem a hospitalidade nos negócios; b) elencar as práticas de hospitalidade entre organização e stakeholders que moderam as relações de poder; c) identificar quais são os elementos da hospitalidade aplicada aos negócios que favorecem o desenvolvimento organizacional sustentável; e d) verificar quais são os elementos da hospitalidade que contribuem estrategicamente para a retomada da competitividade. Metodologicamente utilizou-se as abordagens Emic-Etic-Emic e, para o tratamento dos dados, o software SPSS para Etic – 2ª fase e a Análise de conteúdo para Emic – 1ª fase e Emic – 3ª fase. Os resultados da investigação apontam para as dificuldades encontradas pelos atingidos indiretos no estabelecimento de encontros mais hospitaleiros com a Fundação Renova, pelo fato dela não considerar que eles também foram impactados diretamente pelo rompimento da barragem.Federal University of Minas Gerais2022-12-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://revistas.face.ufmg.br/index.php/mtr/article/view/739810.29149/mtr.v8i2.7398Marketing & Tourism Review; v. 8 n. 2 (2022): v.8, n. 2, 2022Marketing & Tourism Review; Vol. 8 No. 2 (2022): v.8, n. 2, 20222525-81762525-817610.29149/mtr.v8i2reponame:Marketing & Tourism Reviewinstname:Universidade Federal de Minas Gerais (UFMG)instacron:UFMGporenghttps://revistas.face.ufmg.br/index.php/mtr/article/view/7398/3857https://revistas.face.ufmg.br/index.php/mtr/article/view/7398/3858Copyright (c) 2022 Vanuza Bastos Rodrigues, Elizabeth Kyoko Wadahttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessRodrigues, Vanuza BastosWada, Elizabeth Kyoko 2022-12-30T20:30:31Zoai:ojs.pkp.sfu.ca:article/7398Revistahttps://revistas.face.ufmg.br/index.php/mtrPUBhttps://revistas.face.ufmg.br/index.php/mtr/oaimkt.tourism.review@gmail.com||mg.ufmg@gmail.com2525-81762525-8176opendoar:2022-12-30T20:30:31Marketing & Tourism Review - Universidade Federal de Minas Gerais (UFMG)false |
dc.title.none.fl_str_mv |
A hospitalidade nos negócios como moderadora nas relações com os stakeholders na gestão de crise e na retomada da competitividade |
title |
A hospitalidade nos negócios como moderadora nas relações com os stakeholders na gestão de crise e na retomada da competitividade |
spellingShingle |
A hospitalidade nos negócios como moderadora nas relações com os stakeholders na gestão de crise e na retomada da competitividade Rodrigues, Vanuza Bastos Hospitalidade nos negócios; Gestão de crise; Retomada da competitividade; Desastre tecnológico Hospitality in business; Crisis management; Resumption of competitiveness; Technological disaster. |
title_short |
A hospitalidade nos negócios como moderadora nas relações com os stakeholders na gestão de crise e na retomada da competitividade |
title_full |
A hospitalidade nos negócios como moderadora nas relações com os stakeholders na gestão de crise e na retomada da competitividade |
title_fullStr |
A hospitalidade nos negócios como moderadora nas relações com os stakeholders na gestão de crise e na retomada da competitividade |
title_full_unstemmed |
A hospitalidade nos negócios como moderadora nas relações com os stakeholders na gestão de crise e na retomada da competitividade |
title_sort |
A hospitalidade nos negócios como moderadora nas relações com os stakeholders na gestão de crise e na retomada da competitividade |
author |
Rodrigues, Vanuza Bastos |
author_facet |
Rodrigues, Vanuza Bastos Wada, Elizabeth Kyoko |
author_role |
author |
author2 |
Wada, Elizabeth Kyoko |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Rodrigues, Vanuza Bastos Wada, Elizabeth Kyoko |
dc.subject.por.fl_str_mv |
Hospitalidade nos negócios; Gestão de crise; Retomada da competitividade; Desastre tecnológico Hospitality in business; Crisis management; Resumption of competitiveness; Technological disaster. |
topic |
Hospitalidade nos negócios; Gestão de crise; Retomada da competitividade; Desastre tecnológico Hospitality in business; Crisis management; Resumption of competitiveness; Technological disaster. |
description |
On November 5, 2015, the sub-districts of Mariana-MG, Bento Rodrigues and Paracatu de Baixo were completely destroyed by the collapse of the Fundão dam. The environmental disaster caused deaths of humans, flora and fauna and left the municipality without its main income. Without mining, the local government and the population began to experience an economic and social crisis. To repair and compensate for the damage of those directly and indirectly affected, the responsible companies created the Renova Foundation to mediate relations with all those affected. In this context, this study asks: Can hospitality, through the social relationships established by the organization with its stakeholders, be a moderating factor in crisis management? As a general objective, this study seeks to discuss whether hospitality, through the relationships established between the organization and its stakeholders, can be a mediator for the resumption of competitiveness of a community affected by a technological disaster. The specific objectives are: a) to identify practices related to the private, social and commercial domains that support hospitality in business; b) list the hospitality practices between the organization and stakeholders that moderate power relations; c) identify which are the elements of hospitality applied to businesses that favor sustainable organizational development; and d) verify which elements of hospitality strategically contribute to the resumption of competitiveness. Methodologically, the Emic-Etic-Emic approaches were used and, for data processing, the SPSS software for Etic – 2nd phase and Content Analysis for Emic – 1st phase and Emic – 3rd phase. The results of the investigation point to the difficulties encountered by those indirectly affected in establishing more hospitable meetings with the Renova Foundation, as it does not consider that they were also directly impacted by the dam failure. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-12-30 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://revistas.face.ufmg.br/index.php/mtr/article/view/7398 10.29149/mtr.v8i2.7398 |
url |
https://revistas.face.ufmg.br/index.php/mtr/article/view/7398 |
identifier_str_mv |
10.29149/mtr.v8i2.7398 |
dc.language.iso.fl_str_mv |
por eng |
language |
por eng |
dc.relation.none.fl_str_mv |
https://revistas.face.ufmg.br/index.php/mtr/article/view/7398/3857 https://revistas.face.ufmg.br/index.php/mtr/article/view/7398/3858 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2022 Vanuza Bastos Rodrigues, Elizabeth Kyoko Wada https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2022 Vanuza Bastos Rodrigues, Elizabeth Kyoko Wada https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
Federal University of Minas Gerais |
publisher.none.fl_str_mv |
Federal University of Minas Gerais |
dc.source.none.fl_str_mv |
Marketing & Tourism Review; v. 8 n. 2 (2022): v.8, n. 2, 2022 Marketing & Tourism Review; Vol. 8 No. 2 (2022): v.8, n. 2, 2022 2525-8176 2525-8176 10.29149/mtr.v8i2 reponame:Marketing & Tourism Review instname:Universidade Federal de Minas Gerais (UFMG) instacron:UFMG |
instname_str |
Universidade Federal de Minas Gerais (UFMG) |
instacron_str |
UFMG |
institution |
UFMG |
reponame_str |
Marketing & Tourism Review |
collection |
Marketing & Tourism Review |
repository.name.fl_str_mv |
Marketing & Tourism Review - Universidade Federal de Minas Gerais (UFMG) |
repository.mail.fl_str_mv |
mkt.tourism.review@gmail.com||mg.ufmg@gmail.com |
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1798321034153164800 |