Behavior to get informed in Museums: reflections on the need, search and use of information by the user audience

• Autor(a) principal: Dutra, Larissa Fernandes
• Data de Publicação: 2022
• Outros Autores: Pereira, Frederico César Mafra
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Múltiplos Olhares em Ciência da Informação
• Texto Completo: https://periodicos.ufmg.br/index.php/moci/article/view/36237
• topic: estudos de usuários; comportamento informacional em museus; modelos de comportamento para se informar; user studies; informational behavior in museums; behavior models to get informed

Studying the behavior to inform the visitor of museums - in the light of Information Science - consists of the problem of this article. The objective is, therefore, to select research dedicated to the understanding of the processes of identification of the need, search and use of information, debating them within the museum and its information systems to the public. For this, a bibliographical research was carried out, using the keywords "informational behavior", "models of search and use of information", "models of behavior to inform" and "behavior to inform in museums", in the bases Scopus, Scielo and Google Scholar. As a result, a behavior model is proposed to inform the museal public, emphasizing the cognitive, emotional and situational aspects that gravitate in informational practice in these environments. It is justified, because it presents relevant information to the managers of these entities, raising discussions about which factors determine the relationship of the museum visitor and their search for information, corroborating the survey of insights for the improvement of the information services of these spaces.