Management: perception of nurses of two hospitals in the south of the state of Minas Gerais, Brazil

• Autor(a) principal: Siqueira, Cibele Leite
• Data de Publicação: 2015
• Outros Autores: Silva, Chayenne de Carvalho e, Teles, Jamille Keila Neves, Feldman, Liliane Bauer
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Reme (Online)
• Texto Completo: https://periodicos.ufmg.br/index.php/reme/article/view/50059
• topic: Gestión de Riesgos; Seguridad del Paciente; Atención de Enfermería; Atención Hospitalaria; Calidad de la Atención de Salud; Gestão de Risco; Segurança do Paciente; Cuidados de Enfermagem; Assistência Hospitalar; Qualidade da Assistência à Saúde; Risk Management; Patient Safety; Nursing Care; Hospital Care; Quality of Health Care

Risk management has been used by health organizations as an investigative, scientific and technical process to achieve service quality, as well as to guarantee patient and professional safety. This research aimed at identifying the perceptions of nurses regarding hospital risk management and analyse facilitators and barriers to the process. This was a qualitative descriptive and exploratory research. A total of 29 clinical and management nurses at two large private hospitals in south of Minas Gerais participated in the research. The semi structured interviews were recorded and their data submitted to content analysis that resulted in five categories: deficiency in the conceptualization of risk management; risk management qualifying care; need for culture change for the operationalization of risk management; risk management perceived as reporting; and influences of human resources on risk management processes. Results revealed that nurses consider risk management as an instrument to qualify patient safety. Another conclusion was that events were underreported due to lack of time to fill forms, work overload, fear of retaliation and punishment. Actions to raise staff's awareness, permanent education programmes and management support were strategies to develop work processes.