Gender and experiences of retaliation
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Outros Autores: | , , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UFMG |
Texto Completo: | http://hdl.handle.net/1843/41229 |
Resumo: | Given the idiosyncrasies of call center work, its impact on the lives of employees and their possible reactions, we analyzed what forms of retaliation can occur in such an environment by considering gender. We performed qualitative descriptive research. We have interviewed 20 call center agents (10 men and 10 women) in Belo Horizonte, the capital city Minas Gerais state, in Brazil. We fully transcribed all interviews and subjected the data to discourse analysis (the French approach). The results showed that in this case, there was no gender difference regarding perceived unfairness. Thus, workers of both genders often retaliate and consider their actions to be reasonable. |
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2022-04-28T21:52:06Z2022-04-28T21:52:06Z2018142536210.18089/tms.2018.142062182-8466http://hdl.handle.net/1843/41229Given the idiosyncrasies of call center work, its impact on the lives of employees and their possible reactions, we analyzed what forms of retaliation can occur in such an environment by considering gender. We performed qualitative descriptive research. We have interviewed 20 call center agents (10 men and 10 women) in Belo Horizonte, the capital city Minas Gerais state, in Brazil. We fully transcribed all interviews and subjected the data to discourse analysis (the French approach). The results showed that in this case, there was no gender difference regarding perceived unfairness. Thus, workers of both genders often retaliate and consider their actions to be reasonable.Dadas as idiossincrasias do trabalho de call center, seu impacto na vida dos colaboradores e suas possíveis reações, analisamos quais formas de retaliação podem ocorrer em tal ambiente considerando o gênero. Realizamos pesquisa qualitativa descritiva. Entrevistamos 20 agentes de call center (10 homens e 10 mulheres) em Belo Horizonte, capital do estado de Minas Gerais, no Brasil. Transcrevemos na íntegra todas as entrevistas e submetemos os dados à análise do discurso (a abordagem francesa). Os resultados mostraram que, neste caso, não houve diferença de gênero em relação à percepção de injustiça. Assim, os trabalhadores de ambos os sexos muitas vezes retaliam e consideram suas ações razoáveis.engUniversidade Federal de Minas GeraisUFMGBrasilFCE - DEPARTAMENTO DE CIÊNCIAS ADMINISTRATIVASTourism & management studiesGêneroComportamento Humano em OrganizaçõesRetaliaçãoComportamento OrganizacionalCall centerAdministração de recursos humanosGender and experiences of retaliationGênero e experiências de retaliaçãoinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://www.tmstudies.net/index.php/ectms/article/view/1063Kely Cesar Martins de PaivaHélio Arthur Reis IrigarayMariana Branquinho MacedoJesuína Maria Pereira FerreiraGizelle Souza MagesteMichelle Regina Santana Dutraapplication/pdfinfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da UFMGinstname:Universidade Federal de Minas Gerais (UFMG)instacron:UFMGLICENSELicense.txtLicense.txttext/plain; charset=utf-82042https://repositorio.ufmg.br/bitstream/1843/41229/1/License.txtfa505098d172de0bc8864fc1287ffe22MD51ORIGINAL2018_Gender and experiences of retaliation.pdf2018_Gender and experiences of retaliation.pdfapplication/pdf645868https://repositorio.ufmg.br/bitstream/1843/41229/2/2018_Gender%20and%20experiences%20of%20retaliation.pdfe39933c2e3631c2ec608c458fc729b8bMD521843/412292022-04-28 18:52:07.052oai:repositorio.ufmg.br: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Repositório de PublicaçõesPUBhttps://repositorio.ufmg.br/oaiopendoar:2022-04-28T21:52:07Repositório Institucional da UFMG - Universidade Federal de Minas Gerais (UFMG)false |
dc.title.pt_BR.fl_str_mv |
Gender and experiences of retaliation |
dc.title.alternative.pt_BR.fl_str_mv |
Gênero e experiências de retaliação |
title |
Gender and experiences of retaliation |
spellingShingle |
Gender and experiences of retaliation Kely Cesar Martins de Paiva Gênero Comportamento Humano em Organizações Retaliação Comportamento Organizacional Call center Administração de recursos humanos |
title_short |
Gender and experiences of retaliation |
title_full |
Gender and experiences of retaliation |
title_fullStr |
Gender and experiences of retaliation |
title_full_unstemmed |
Gender and experiences of retaliation |
title_sort |
Gender and experiences of retaliation |
author |
Kely Cesar Martins de Paiva |
author_facet |
Kely Cesar Martins de Paiva Hélio Arthur Reis Irigaray Mariana Branquinho Macedo Jesuína Maria Pereira Ferreira Gizelle Souza Mageste Michelle Regina Santana Dutra |
author_role |
author |
author2 |
Hélio Arthur Reis Irigaray Mariana Branquinho Macedo Jesuína Maria Pereira Ferreira Gizelle Souza Mageste Michelle Regina Santana Dutra |
author2_role |
author author author author author |
dc.contributor.author.fl_str_mv |
Kely Cesar Martins de Paiva Hélio Arthur Reis Irigaray Mariana Branquinho Macedo Jesuína Maria Pereira Ferreira Gizelle Souza Mageste Michelle Regina Santana Dutra |
dc.subject.other.pt_BR.fl_str_mv |
Gênero Comportamento Humano em Organizações Retaliação Comportamento Organizacional Call center Administração de recursos humanos |
topic |
Gênero Comportamento Humano em Organizações Retaliação Comportamento Organizacional Call center Administração de recursos humanos |
description |
Given the idiosyncrasies of call center work, its impact on the lives of employees and their possible reactions, we analyzed what forms of retaliation can occur in such an environment by considering gender. We performed qualitative descriptive research. We have interviewed 20 call center agents (10 men and 10 women) in Belo Horizonte, the capital city Minas Gerais state, in Brazil. We fully transcribed all interviews and subjected the data to discourse analysis (the French approach). The results showed that in this case, there was no gender difference regarding perceived unfairness. Thus, workers of both genders often retaliate and consider their actions to be reasonable. |
publishDate |
2018 |
dc.date.issued.fl_str_mv |
2018 |
dc.date.accessioned.fl_str_mv |
2022-04-28T21:52:06Z |
dc.date.available.fl_str_mv |
2022-04-28T21:52:06Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/article |
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article |
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publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/1843/41229 |
dc.identifier.doi.pt_BR.fl_str_mv |
10.18089/tms.2018.14206 |
dc.identifier.issn.pt_BR.fl_str_mv |
2182-8466 |
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10.18089/tms.2018.14206 2182-8466 |
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http://hdl.handle.net/1843/41229 |
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eng |
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Tourism & management studies |
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openAccess |
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Universidade Federal de Minas Gerais |
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Brasil |
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FCE - DEPARTAMENTO DE CIÊNCIAS ADMINISTRATIVAS |
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Universidade Federal de Minas Gerais |
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