Mapeamento e redesenho de processos de compras na modalidade pregão eletrônico no IFMG Campus Santa Luzia

• Autor(a) principal: Irving dos Santos Lelis
• Data de Publicação: 2019
• Idioma: por
• Título da fonte: Repositório Institucional da UFMG
• Texto Completo: http://hdl.handle.net/1843/54297
• topic: Gestão de processos; Mapeamento de processos; Redesenho de processos

With the growing concern on the part of the government and the social demand for efficiency and effectiveness improvements in processes carried out in the Public Administration, process management has become an important tool for improving results. Process flow improvement is an important topic in the public sector because it is traditionally bureaucratic and inefficient. This work consists in analyzing the purchasing processes of the Federal Institute of Minas Gerais, Campus Santa Luzia. The main objective was to verify all its operational steps and to evaluate from an efficiency perspective what should or should not be improved or removed. To carry out the research, we mapped out all the activities related to the procurement process. Unstructured interviews were conducted with public officials and civil servants who work in the sector responsible for purchasing. Furthermore, participatory observation were also employed since the author is also a civil servant in that sector. Finally, a process flow proposal is presented, using the BPM methodology to facilitate the understanding of the new model. This proposed model could be used as a standard for purchasing routines, enabling public managers to pursue continuous improvement in their specific domains. Another contribution of this work is the possibility of other educational institutions that have the same IFMG structure to use this new model as a standard for their procurement processes.