Evaluation of satisfaction of adolescents treated by dental students

• Autor(a) principal: Carolina Reis Fernandes Coelho
• Data de Publicação: 2021
• Outros Autores: Fernanda Ribeiro Pedrosa, Lívia Guimarães Zina, Flávio de Freitas Mattos, Renata de Castro Martins, João Henrique Lara do Amaral, Andréa Clemente Palmier, Mara Vasconcelos
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Institucional da UFMG
• Texto Completo: https://doi.org/10.1590/pboci.2021.009; http://hdl.handle.net/1843/58088; http://orcid.org/0000-0003-0364-578X; http://orcid.org/0000-0002-9212-307X; http://orcid.org/0000-0003-1842-2300; http://orcid.org/0000-0002-6052-2762; http://orcid.org/0000-0002-8911-0040; http://orcid.org/0000-0001-6900-7559; http://orcid.org/0000-0001-8943-6836; http://orcid.org/0000-0002-0316-4591
• topic: Patient satisfaction; Health services research; Adolescent health services; Satisfação do paciente; Pesquisa sobre serviços de saúde; Serviços de saúde do adolescente

Objective: To evaluate the satisfaction of adolescents undergoing dental treatment between 2016 and 2018 at the Dental School of the Federal University of Minas Gerais (FAO UFMG). Material and Methods: A descriptive cross-sectional study using the Oral Health Services Satisfaction Assessment Questionnaire (QASSaB). The structured questionnaire has eleven questions divided among the dimensions: dentist/patient relationship, relationship with other professionals, effectiveness, accessibility/availability, technical scientific quality, cleanliness and physical environment, acceptability, effectiveness/resolution, each with five response options. Descriptive data analysis was performed using absolute and relative frequencies. Results: A total of 145 adolescents participated in this study, 60 males and 85 females; 74.85% of adolescents rated dental treatment received as excellent, 76.7% reported having no symptoms after treatment, 46.2% considered it easy/very easy to get treatment, 65.6% reported that waiting time was short/very short, 90% considered dental equipment modern/very modern, 98% regarded the cleanliness of the waiting room and bathrooms as being excellent, 83.4% reported that they always received an explanation about the treatment, and 51.57% were totally satisfied with the appearance of the treated teeth and their chewing capacity. Conclusion: It was possible to observe that the adolescents, users of FAO UFMG, were satisfied with the service in the studied dimensions: human relations, effectiveness, accessibility/availability, technical-scientific quality, physical environment/cleanliness, acceptability and resolvability/effectiveness.