The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB

Detalhes bibliográficos
Autor(a) principal: Figueira Silva, Nathállya Etyenne
Data de Publicação: 2022
Outros Autores: Tavares Floro, Monara
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Estudos e Pesquisas em Administração
Texto Completo: https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033
Resumo: This article aims to evaluate the level of quality of care provided by the Secretariat for Human Development and Social Inclusion (SEDHIS). The empirical part of the article was based on SEDHIS, located in the municipality of Caaporã / PB. Empirical data were collected through a semistructured questionnaire, based on Souza and Vieira (2014), which was structured with 10 affirmations where the scale of response was made by the Likert model. Through this research it is possible to identify the perception of the users of the services and / or programs regarding the quality of care of the Secretariat under study. The quantitative method of research was used, comprising the application of 112 questionnaires to the users of the registry. Statistical measures were used to analyze the data, with mean, median, standard deviation and coefficient of variance. The results showed that most of the secretariat users are totally and partly satisfied with the quality of the Secretariat's service.
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spelling The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PBA Qualidade no atendimento aplicado a Secretaria de Desenvolvimento Humano e Inclusão Social do Município de Caaporã-PBQualidadeAtendimento PúblicoSecretariaThis article aims to evaluate the level of quality of care provided by the Secretariat for Human Development and Social Inclusion (SEDHIS). The empirical part of the article was based on SEDHIS, located in the municipality of Caaporã / PB. Empirical data were collected through a semistructured questionnaire, based on Souza and Vieira (2014), which was structured with 10 affirmations where the scale of response was made by the Likert model. Through this research it is possible to identify the perception of the users of the services and / or programs regarding the quality of care of the Secretariat under study. The quantitative method of research was used, comprising the application of 112 questionnaires to the users of the registry. Statistical measures were used to analyze the data, with mean, median, standard deviation and coefficient of variance. The results showed that most of the secretariat users are totally and partly satisfied with the quality of the Secretariat's service.Este artigo tem por objetivo avaliar o nível da qualidade do atendimento da Secretaria de Desenvolvimento Humano e Inclusão Social (SEDHIS). A parte empírica do artigo teve como lócus a SEDHIS, localizada no município de Caaporã/PB. Os dados empíricos foram coletados através de um questionário semiestruturado, elaborado com base em Souza e Vieira (2014), que foi estruturado com 10 afirmações onde a escala de resposta foi feita pelo modelo de Likert. O tipo de pesquisa utilizada foi quantitativa e a amostra composta por 112 questionários, respondidos pelos usuários da secretaria. Através dessa pesquisa foi possível identificar a percepção dos usuários dos serviços e/ou programas com relação a qualidade do atendimento da Secretaria em estudo. Para a análise dos dados foram utilizadas as medidas estatísticas como a média, mediana, desvio padrão e coeficiente de variância, bem como apresentação por meio de gráficos. Os resultados, evidenciaram que a maioria dos usuários da secretaria estão entre totalmente e parcialmente satisfeitos com a qualidade do atendimento da Secretaria.Universidade Federal de Mato Grosso - repadufmt@gmail.com2022-08-31info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado pelos paresapplication/pdftext/htmlhttps://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/1403310.30781/repad.v6i2.14033Journal Study and Research in Administration; Vol. 6 No. 2 (2022): Edição v. 6 n. 2 (Maio-Agosto/2022)Revista Estudos e Pesquisas em Administração; v. 6 n. 2 (2022): Edição v. 6 n. 2 (Maio-Agosto/2022)2594-7559reponame:Revista Estudos e Pesquisas em Administraçãoinstname:Universidade Federal de Mato Grosso (UFMT)instacron:UFMTporhttps://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033/11422https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033/11423Copyright (c) 2022 Nathállya Etyenne Figueira Silva, Monara Tavares Florohttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessFigueira Silva, Nathállya EtyenneTavares Floro, Monara 2022-08-31T22:09:54Zoai:periodicoscientificos.ufmt.br:article/14033Revistahttps://periodicoscientificos.ufmt.br/ojs/index.php/repadPUBhttps://periodicoscientificos.ufmt.br/ojs/index.php/repad/oaicardoso9778@gmail.com||repadufmt@gmail.com2594-75592594-7559opendoar:2022-08-31T22:09:54Revista Estudos e Pesquisas em Administração - Universidade Federal de Mato Grosso (UFMT)false
dc.title.none.fl_str_mv The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB
A Qualidade no atendimento aplicado a Secretaria de Desenvolvimento Humano e Inclusão Social do Município de Caaporã-PB
title The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB
spellingShingle The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB
Figueira Silva, Nathállya Etyenne
Qualidade
Atendimento Público
Secretaria
title_short The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB
title_full The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB
title_fullStr The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB
title_full_unstemmed The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB
title_sort The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB
author Figueira Silva, Nathállya Etyenne
author_facet Figueira Silva, Nathállya Etyenne
Tavares Floro, Monara
author_role author
author2 Tavares Floro, Monara
author2_role author
dc.contributor.author.fl_str_mv Figueira Silva, Nathállya Etyenne
Tavares Floro, Monara
dc.subject.por.fl_str_mv Qualidade
Atendimento Público
Secretaria
topic Qualidade
Atendimento Público
Secretaria
description This article aims to evaluate the level of quality of care provided by the Secretariat for Human Development and Social Inclusion (SEDHIS). The empirical part of the article was based on SEDHIS, located in the municipality of Caaporã / PB. Empirical data were collected through a semistructured questionnaire, based on Souza and Vieira (2014), which was structured with 10 affirmations where the scale of response was made by the Likert model. Through this research it is possible to identify the perception of the users of the services and / or programs regarding the quality of care of the Secretariat under study. The quantitative method of research was used, comprising the application of 112 questionnaires to the users of the registry. Statistical measures were used to analyze the data, with mean, median, standard deviation and coefficient of variance. The results showed that most of the secretariat users are totally and partly satisfied with the quality of the Secretariat's service.
publishDate 2022
dc.date.none.fl_str_mv 2022-08-31
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Avaliado pelos pares
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033
10.30781/repad.v6i2.14033
url https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033
identifier_str_mv 10.30781/repad.v6i2.14033
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033/11422
https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033/11423
dc.rights.driver.fl_str_mv Copyright (c) 2022 Nathállya Etyenne Figueira Silva, Monara Tavares Floro
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2022 Nathállya Etyenne Figueira Silva, Monara Tavares Floro
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
text/html
dc.publisher.none.fl_str_mv Universidade Federal de Mato Grosso - repadufmt@gmail.com
publisher.none.fl_str_mv Universidade Federal de Mato Grosso - repadufmt@gmail.com
dc.source.none.fl_str_mv Journal Study and Research in Administration; Vol. 6 No. 2 (2022): Edição v. 6 n. 2 (Maio-Agosto/2022)
Revista Estudos e Pesquisas em Administração; v. 6 n. 2 (2022): Edição v. 6 n. 2 (Maio-Agosto/2022)
2594-7559
reponame:Revista Estudos e Pesquisas em Administração
instname:Universidade Federal de Mato Grosso (UFMT)
instacron:UFMT
instname_str Universidade Federal de Mato Grosso (UFMT)
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institution UFMT
reponame_str Revista Estudos e Pesquisas em Administração
collection Revista Estudos e Pesquisas em Administração
repository.name.fl_str_mv Revista Estudos e Pesquisas em Administração - Universidade Federal de Mato Grosso (UFMT)
repository.mail.fl_str_mv cardoso9778@gmail.com||repadufmt@gmail.com
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