The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Estudos e Pesquisas em Administração |
Texto Completo: | https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033 |
Resumo: | This article aims to evaluate the level of quality of care provided by the Secretariat for Human Development and Social Inclusion (SEDHIS). The empirical part of the article was based on SEDHIS, located in the municipality of Caaporã / PB. Empirical data were collected through a semistructured questionnaire, based on Souza and Vieira (2014), which was structured with 10 affirmations where the scale of response was made by the Likert model. Through this research it is possible to identify the perception of the users of the services and / or programs regarding the quality of care of the Secretariat under study. The quantitative method of research was used, comprising the application of 112 questionnaires to the users of the registry. Statistical measures were used to analyze the data, with mean, median, standard deviation and coefficient of variance. The results showed that most of the secretariat users are totally and partly satisfied with the quality of the Secretariat's service. |
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The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PBA Qualidade no atendimento aplicado a Secretaria de Desenvolvimento Humano e Inclusão Social do Município de Caaporã-PBQualidadeAtendimento PúblicoSecretariaThis article aims to evaluate the level of quality of care provided by the Secretariat for Human Development and Social Inclusion (SEDHIS). The empirical part of the article was based on SEDHIS, located in the municipality of Caaporã / PB. Empirical data were collected through a semistructured questionnaire, based on Souza and Vieira (2014), which was structured with 10 affirmations where the scale of response was made by the Likert model. Through this research it is possible to identify the perception of the users of the services and / or programs regarding the quality of care of the Secretariat under study. The quantitative method of research was used, comprising the application of 112 questionnaires to the users of the registry. Statistical measures were used to analyze the data, with mean, median, standard deviation and coefficient of variance. The results showed that most of the secretariat users are totally and partly satisfied with the quality of the Secretariat's service.Este artigo tem por objetivo avaliar o nível da qualidade do atendimento da Secretaria de Desenvolvimento Humano e Inclusão Social (SEDHIS). A parte empírica do artigo teve como lócus a SEDHIS, localizada no município de Caaporã/PB. Os dados empíricos foram coletados através de um questionário semiestruturado, elaborado com base em Souza e Vieira (2014), que foi estruturado com 10 afirmações onde a escala de resposta foi feita pelo modelo de Likert. O tipo de pesquisa utilizada foi quantitativa e a amostra composta por 112 questionários, respondidos pelos usuários da secretaria. Através dessa pesquisa foi possível identificar a percepção dos usuários dos serviços e/ou programas com relação a qualidade do atendimento da Secretaria em estudo. Para a análise dos dados foram utilizadas as medidas estatísticas como a média, mediana, desvio padrão e coeficiente de variância, bem como apresentação por meio de gráficos. Os resultados, evidenciaram que a maioria dos usuários da secretaria estão entre totalmente e parcialmente satisfeitos com a qualidade do atendimento da Secretaria.Universidade Federal de Mato Grosso - repadufmt@gmail.com2022-08-31info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado pelos paresapplication/pdftext/htmlhttps://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/1403310.30781/repad.v6i2.14033Journal Study and Research in Administration; Vol. 6 No. 2 (2022): Edição v. 6 n. 2 (Maio-Agosto/2022)Revista Estudos e Pesquisas em Administração; v. 6 n. 2 (2022): Edição v. 6 n. 2 (Maio-Agosto/2022)2594-7559reponame:Revista Estudos e Pesquisas em Administraçãoinstname:Universidade Federal de Mato Grosso (UFMT)instacron:UFMTporhttps://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033/11422https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033/11423Copyright (c) 2022 Nathállya Etyenne Figueira Silva, Monara Tavares Florohttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessFigueira Silva, Nathállya EtyenneTavares Floro, Monara 2022-08-31T22:09:54Zoai:periodicoscientificos.ufmt.br:article/14033Revistahttps://periodicoscientificos.ufmt.br/ojs/index.php/repadPUBhttps://periodicoscientificos.ufmt.br/ojs/index.php/repad/oaicardoso9778@gmail.com||repadufmt@gmail.com2594-75592594-7559opendoar:2022-08-31T22:09:54Revista Estudos e Pesquisas em Administração - Universidade Federal de Mato Grosso (UFMT)false |
dc.title.none.fl_str_mv |
The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB A Qualidade no atendimento aplicado a Secretaria de Desenvolvimento Humano e Inclusão Social do Município de Caaporã-PB |
title |
The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB |
spellingShingle |
The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB Figueira Silva, Nathállya Etyenne Qualidade Atendimento Público Secretaria |
title_short |
The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB |
title_full |
The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB |
title_fullStr |
The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB |
title_full_unstemmed |
The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB |
title_sort |
The Quality in service applied to the Department of Human Development and Social Inclusion of the Municipality of Caaporã-PB |
author |
Figueira Silva, Nathállya Etyenne |
author_facet |
Figueira Silva, Nathállya Etyenne Tavares Floro, Monara |
author_role |
author |
author2 |
Tavares Floro, Monara |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Figueira Silva, Nathállya Etyenne Tavares Floro, Monara |
dc.subject.por.fl_str_mv |
Qualidade Atendimento Público Secretaria |
topic |
Qualidade Atendimento Público Secretaria |
description |
This article aims to evaluate the level of quality of care provided by the Secretariat for Human Development and Social Inclusion (SEDHIS). The empirical part of the article was based on SEDHIS, located in the municipality of Caaporã / PB. Empirical data were collected through a semistructured questionnaire, based on Souza and Vieira (2014), which was structured with 10 affirmations where the scale of response was made by the Likert model. Through this research it is possible to identify the perception of the users of the services and / or programs regarding the quality of care of the Secretariat under study. The quantitative method of research was used, comprising the application of 112 questionnaires to the users of the registry. Statistical measures were used to analyze the data, with mean, median, standard deviation and coefficient of variance. The results showed that most of the secretariat users are totally and partly satisfied with the quality of the Secretariat's service. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-08-31 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Avaliado pelos pares |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033 10.30781/repad.v6i2.14033 |
url |
https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033 |
identifier_str_mv |
10.30781/repad.v6i2.14033 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033/11422 https://periodicoscientificos.ufmt.br/ojs/index.php/repad/article/view/14033/11423 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2022 Nathállya Etyenne Figueira Silva, Monara Tavares Floro https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2022 Nathállya Etyenne Figueira Silva, Monara Tavares Floro https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf text/html |
dc.publisher.none.fl_str_mv |
Universidade Federal de Mato Grosso - repadufmt@gmail.com |
publisher.none.fl_str_mv |
Universidade Federal de Mato Grosso - repadufmt@gmail.com |
dc.source.none.fl_str_mv |
Journal Study and Research in Administration; Vol. 6 No. 2 (2022): Edição v. 6 n. 2 (Maio-Agosto/2022) Revista Estudos e Pesquisas em Administração; v. 6 n. 2 (2022): Edição v. 6 n. 2 (Maio-Agosto/2022) 2594-7559 reponame:Revista Estudos e Pesquisas em Administração instname:Universidade Federal de Mato Grosso (UFMT) instacron:UFMT |
instname_str |
Universidade Federal de Mato Grosso (UFMT) |
instacron_str |
UFMT |
institution |
UFMT |
reponame_str |
Revista Estudos e Pesquisas em Administração |
collection |
Revista Estudos e Pesquisas em Administração |
repository.name.fl_str_mv |
Revista Estudos e Pesquisas em Administração - Universidade Federal de Mato Grosso (UFMT) |
repository.mail.fl_str_mv |
cardoso9778@gmail.com||repadufmt@gmail.com |
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1797239962468352000 |