Busca e uso da informação como suporte ao processo decisório: Estudo de caso em uma instituição pública de ensino superior

• Autor(a) principal: Rocha, Evandro Farias
• Data de Publicação: 2014
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UFPB
• Texto Completo: https://repositorio.ufpb.br/jspui/handle/tede/5929
• topic: Gestão da informação; Busca e uso da informação; Organização do conhecimento; Processo decisório; Information management; Search and use of Information; Knowledge organization; Decision process; CIENCIAS HUMANAS::EDUCACAO

Analyzes the process of search and use of information by managers of top management subsidiary bodies of the UFPB, and how they use the information to create meanings in decision making. The work is grounded in theory, the organizational model of knowledge developed by Chun Wei Choo, above all, in their quest for perspective and use of information for the creation of meaning. It features forming agents of the organizational environment and ways to access, store, retrieve, process and disseminate information, identifying the behavioral aspects and examining the conditions of the situational environment in the construction of meaning and decision making. The empirical field is formed by academic and administrative pro-rectories UFPB. The subjects are the seven pro-rectors and twenty-two coordinators of the surveyed units, actors interacting in the institutional environment in search and use information. As a research strategy, we adopted a quantitative-qualitative approach, defined by a single case study, using questionnaire to collect data and information. At the end of the study revealed that the process of search and use of information by managers and how they use the information to create meanings are gaps and informational limitations. Managers do not dare to take risks to act in a context of complexity, ambiguity and uncertainty, such as the university. The default behavior, methodical and systematic, minimizes the importance of tacit knowledge, is oblivious to the cognitive, emotional and situational skills and is characterized by conservatism, limited the choices of information sources, as well as the difficulty to perceive and define their own needs information, and a practice-based activities, already institutionalized, search and use of information. The managers of the central government UFPB are conditioned to emergency contingencies of their work unit, because the environmental context recognition processes are not well defined, and the institution does not have them, too, clearly defined and structured.