Acolhimento na atenção básica no contexto da pandemia

• Autor(a) principal: Vilar, Juliana Barros de Farias
• Data de Publicação: 2023
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UFPB
• Texto Completo: https://repositorio.ufpb.br/jspui/handle/123456789/28847
• topic: Atenção primária à saúde; Saúde - Acolhimento; Covid-19; Primary health care; Health - Reception; CNPQ::CIENCIAS DA SAUDE

COVID-19 has led health systems to experience an unusual phase, which has required a restructuring of services and a new organization of the work process. The increase in the number of people to be treated simultaneously led Primary Health Care, as the coordinator and organizer of care in the territories, to adopt strategies to cope with the pandemic, as well as to carry out longitudinal monitoring of the population not affected by COVID-19 that continued to need care. In this context, the embracement constitutes an important strategy for change in the operation of services, since it is based on serving everyone, offering comprehensive care, providing solutions, and ensuring continuity of care based on the user's needs. The objective was to analyze the performance of embracement in Primary Health Care in the municipality of Cabedelo-PB in the context of the pandemic of COVID-19. This is a descriptive and exploratory research, with a qualitative approach. Participated in the study 15 nurses working in Primary Care who met the inclusion criteria. Data were collected through face-to-face and recorded interviews with all participants through a script containing semi-structured questions and were analyzed using the Content Analysis Technique, emerging three categories: perception about the embracement; challenges to the embracement during the pandemic and changes in the work process. As a result, the study showed the role of nursing in user embracement to the detriment of other professions that work in the family health strategy, and that most participants understand well the meaning of embracement, although some still have a mistaken view on the subject. The challenges reported by the interviewees are related to structural/organizational problems, professionals and users. However, even in the face of such difficulties, the study ratifies the importance of primary health care in facing the pandemic, especially through the adoption of strategies to allow the reception of users, such as: care for the infected at different times; adequacy of the physical structure; availability of Personal Protective Equipment; health education for guidance on the disease and to combat fake news; the use of Information and Communication Technology for telecare, among others. Finally, it is recommended structuring investments in health units of Primary Health Care and in continuing education activities for professionals, as well as the development of public policies to deal with the sequels of COVID-19. Future research with other health professional categories may be conducted to analyze the reality of the embracement in Primary Health Care services, particularly in the context studied.