Process training program: proposal for implementation in a textile company

• Autor(a) principal: Sales, Fabiano Tives
• Data de Publicação: 2018
• Outros Autores: Loos, Mauricio Johnny
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Journal of Perspectives in Management
• Texto Completo: https://periodicos.ufpe.br/revistas/index.php/jpm/article/view/234667
• topic: Training; Indicators; Processes; Expectativa; Rendimiento; Satisfacción; Treinamentos; Indicadores; Processos

In times of economic crisis, companies must seek to reduce waste in processes and optimize their resources so that they can remain competitive in the market. In this context, a consistently deployed training program can transform the work environment by generating improvements in organization, safety, organizational climate, quality and productivity. This paper aims to present a methodology proposal for the implementation of a training program based on the creation of the pillars, Objective, Scope, Method, Frequency and Results, and concepts of the Lean philosophy as Value Stream Mapping (VSM) and 5S (Use, Organization, Cleanliness, Standardization and Discipline), which was applied in a textile company, aiming to have more evidence of its effectiveness. This methodology not only seeks to provide the scope of program implementation, but also works on the most obvious causes of organizational problems. Therefore, the mapping of activities and the preparation of the environment for change is fundamental for success in the implementation and for the continuity of the training program. One of the most important points of this methodology is the classification of the complexity of the processes, which aims to highlight the most critical points in the structure. Through a set of questions to be answered by managers or professionals in the area of Quality and Processes, it is possible to better understand the impacts that each activity exerts on the results of the organization and to plan more efficiently the structure of training to employees. The application of the methodology in a textile company showed a significant improvement in the delivery of the orders to the customers.