Demografic differences in e-learning courses satisfaction: an analysis with public managers

• Autor(a) principal: Pereira, Fernando Antonio de Melo
• Data de Publicação: 2017
• Outros Autores: Ramos, Anatália Saraiva Martins, Gouvêa, Maria Aparecida
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Journal of Perspectives in Management
• Texto Completo: https://periodicos.ufpe.br/revistas/index.php/jpm/article/view/231690
• topic: E-learning; Satisfaction; Public Management; MANOVA; E-learning; Satisfaction; Gestión Pública; MANOVA; E-learning; Satisfação; Gestão Pública; MANOVA

The e-learning is an information and communication technology that has been gaining ground in private and public organizational environments. It also constitutes a mode of teaching in constant development. The study aimed to evaluate satisfaction and intention of continuance of use in elearning services, categorized by demographic variables. The survey presents a quantitative approach (survey online), obtaining a sample corresponding to 343 observations. Data analysis involved the use of multivariate analysis of variance (MANOVA). The results indicate significant differences between the variables of satisfaction and intention of continuance of use by age and the combination of gender and age group. The study has practical implications for intensifying the use of e-learning services for online training in public organizations, as well as disseminating a results evaluation tool capable of evaluating employees' behavior regarding the use of technology by demographic groups.