BUSINESS UP-DATE AND HUMAN RESOURCES MANAGEMENT IN THE SERVICE SECTOR ENTERPRISES

Detalhes bibliográficos
Autor(a) principal: Bianco, Mônica
Data de Publicação: 2014
Outros Autores: Colbari, Antonia
Tipo de documento: Artigo
Idioma: por
Título da fonte: REAd (Porto Alegre. Online)
Texto Completo: https://seer.ufrgs.br/index.php/read/article/view/46334
Resumo: The objective of this article is to characterize the special features of the operational modernization process and of the Human Resources Management in three enterprises of the third sector: one company in the public transportation business and two companies in the commerce, located in the State of Espírito Santo. This is an exploratory study which aims at discovering the form through which the measures of the organizations and measures of management related to the Fordist production logics compared to those measures originated from a typical logics of service rendering seem to be related. Reduction of costs is the element that encourages the investments in the modernization of the operational work and also inspires practices of reduction of number of employees and the remain of traditional formats in what refers to work organization and the payment policies as well as the employees' professional capacity building.
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spelling BUSINESS UP-DATE AND HUMAN RESOURCES MANAGEMENT IN THE SERVICE SECTOR ENTERPRISESMODERNIZACIÓN EMPRESARIAL Y GESTIÓN DE PERSONAS EN EMPRESAS DEL SECTOR DE SERVICIOSMODERNIZAÇÃO EMPRESARIAL E GESTÃO DE PESSOAL EM EMPRESAS DO SETOR DE SERVIÇOSSetor serviçosmodernização e gestão em serviçosgestão de pessoalServices sectormodernizationmanagement servicespersonnel management.serviciosmodernizaciónservicios de administracióngestión de personalThe objective of this article is to characterize the special features of the operational modernization process and of the Human Resources Management in three enterprises of the third sector: one company in the public transportation business and two companies in the commerce, located in the State of Espírito Santo. This is an exploratory study which aims at discovering the form through which the measures of the organizations and measures of management related to the Fordist production logics compared to those measures originated from a typical logics of service rendering seem to be related. Reduction of costs is the element that encourages the investments in the modernization of the operational work and also inspires practices of reduction of number of employees and the remain of traditional formats in what refers to work organization and the payment policies as well as the employees' professional capacity building.El objetivo de este artículo es caracterizar las particularidades del proceso de modernización operacional y de gestión de personas en tres empresas del sector terciario - una del segmento de transporte de pasageros y dos del segmento de comercio - ubicadas en el Espírito Santo. Se trata de un estudio explotatorio que procura desvendar la forma por la cual aparecen conciliados, en esas empresas, los procedimientos de organización y de gestión inherentes a la lógica de la producción industrial fordista con aquellos provenientes de una lógica típica de prestación de servicios. El propósito de reducción de custos es el elemento que impulsiona los investimientos en modernización de los procedimientos operacionales, y que también inspira prácticas de disminución en el número de empleados y de permanencia de formatos tradicionales en lo que se refiere a la organización del trabajo y a las políticas de remuneración y de capacitación profesional de los empleados. O objetivo deste artigo é caracterizar as particularidades do processo de modernização operacional e de gestão de pessoal em três empresas do setor terciário — uma do segmento de transporte de passageiros e duas do segmento de comércio — localizadas no Espírito Santo. Trata-se de um estudo exploratório que procura desvendar a forma pela qual aparecem conciliados, nessas empresas, os procedimentos de organização e de gestão inerentes à lógica da produção industrial fordista com aqueles provenientes de uma lógica típica de prestação de serviços. O propósito de redução de custos é o elemento que impulsiona os investimentos em modernização dos procedimentos operacionais, e que também inspira práticas de diminuição no número de empregados e de permanência de formatos tradicionais no que se refere à organização do trabalho e às políticas de remuneração e de capacitação profissional dos empregados. Universidade Federal do Rio Grande do Sul2014-04-08info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionscientific articleartículo cientificoAvaliado pelos paresartigo científicoapplication/pdfhttps://seer.ufrgs.br/index.php/read/article/view/46334Electronic Review of Administration; Vol. 8 No. 2 (2002): Edição 26 - Mar/Abr 2002Revista Electrónica de Administración; Vol. 8 Núm. 2 (2002): Edição 26 - Mar/Abr 2002Revista Eletrônica de Administração; v. 8 n. 2 (2002): Edição 26 - Mar/Abr 20021413-23111980-4164reponame:REAd (Porto Alegre. Online)instname:Universidade Federal do Rio Grande do Sul (UFRGS)instacron:UFRGSporhttps://seer.ufrgs.br/index.php/read/article/view/46334/28855Bianco, MônicaColbari, Antoniainfo:eu-repo/semantics/openAccess2014-04-10T17:36:46Zoai:seer.ufrgs.br:article/46334Revistahttp://seer.ufrgs.br/index.php/read/indexPUBhttps://seer.ufrgs.br/read/oaiea_read@ufrgs.br1413-23111413-2311opendoar:2014-04-10T17:36:46REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)false
dc.title.none.fl_str_mv BUSINESS UP-DATE AND HUMAN RESOURCES MANAGEMENT IN THE SERVICE SECTOR ENTERPRISES
MODERNIZACIÓN EMPRESARIAL Y GESTIÓN DE PERSONAS EN EMPRESAS DEL SECTOR DE SERVICIOS
MODERNIZAÇÃO EMPRESARIAL E GESTÃO DE PESSOAL EM EMPRESAS DO SETOR DE SERVIÇOS
title BUSINESS UP-DATE AND HUMAN RESOURCES MANAGEMENT IN THE SERVICE SECTOR ENTERPRISES
spellingShingle BUSINESS UP-DATE AND HUMAN RESOURCES MANAGEMENT IN THE SERVICE SECTOR ENTERPRISES
Bianco, Mônica
Setor serviços
modernização e gestão em serviços
gestão de pessoal
Services sector
modernization
management services
personnel management.
servicios
modernización
servicios de administración
gestión de personal
title_short BUSINESS UP-DATE AND HUMAN RESOURCES MANAGEMENT IN THE SERVICE SECTOR ENTERPRISES
title_full BUSINESS UP-DATE AND HUMAN RESOURCES MANAGEMENT IN THE SERVICE SECTOR ENTERPRISES
title_fullStr BUSINESS UP-DATE AND HUMAN RESOURCES MANAGEMENT IN THE SERVICE SECTOR ENTERPRISES
title_full_unstemmed BUSINESS UP-DATE AND HUMAN RESOURCES MANAGEMENT IN THE SERVICE SECTOR ENTERPRISES
title_sort BUSINESS UP-DATE AND HUMAN RESOURCES MANAGEMENT IN THE SERVICE SECTOR ENTERPRISES
author Bianco, Mônica
author_facet Bianco, Mônica
Colbari, Antonia
author_role author
author2 Colbari, Antonia
author2_role author
dc.contributor.author.fl_str_mv Bianco, Mônica
Colbari, Antonia
dc.subject.por.fl_str_mv Setor serviços
modernização e gestão em serviços
gestão de pessoal
Services sector
modernization
management services
personnel management.
servicios
modernización
servicios de administración
gestión de personal
topic Setor serviços
modernização e gestão em serviços
gestão de pessoal
Services sector
modernization
management services
personnel management.
servicios
modernización
servicios de administración
gestión de personal
description The objective of this article is to characterize the special features of the operational modernization process and of the Human Resources Management in three enterprises of the third sector: one company in the public transportation business and two companies in the commerce, located in the State of Espírito Santo. This is an exploratory study which aims at discovering the form through which the measures of the organizations and measures of management related to the Fordist production logics compared to those measures originated from a typical logics of service rendering seem to be related. Reduction of costs is the element that encourages the investments in the modernization of the operational work and also inspires practices of reduction of number of employees and the remain of traditional formats in what refers to work organization and the payment policies as well as the employees' professional capacity building.
publishDate 2014
dc.date.none.fl_str_mv 2014-04-08
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
scientific article
artículo cientifico
Avaliado pelos pares
artigo científico
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://seer.ufrgs.br/index.php/read/article/view/46334
url https://seer.ufrgs.br/index.php/read/article/view/46334
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://seer.ufrgs.br/index.php/read/article/view/46334/28855
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal do Rio Grande do Sul
publisher.none.fl_str_mv Universidade Federal do Rio Grande do Sul
dc.source.none.fl_str_mv Electronic Review of Administration; Vol. 8 No. 2 (2002): Edição 26 - Mar/Abr 2002
Revista Electrónica de Administración; Vol. 8 Núm. 2 (2002): Edição 26 - Mar/Abr 2002
Revista Eletrônica de Administração; v. 8 n. 2 (2002): Edição 26 - Mar/Abr 2002
1413-2311
1980-4164
reponame:REAd (Porto Alegre. Online)
instname:Universidade Federal do Rio Grande do Sul (UFRGS)
instacron:UFRGS
instname_str Universidade Federal do Rio Grande do Sul (UFRGS)
instacron_str UFRGS
institution UFRGS
reponame_str REAd (Porto Alegre. Online)
collection REAd (Porto Alegre. Online)
repository.name.fl_str_mv REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)
repository.mail.fl_str_mv ea_read@ufrgs.br
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