RETHINKING QUESTIONS ABOUT CHANGE, AFFECTION AND RESISTANCE IN IS IMPLEMENTATION
Autor(a) principal: | |
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Data de Publicação: | 2012 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | REAd (Porto Alegre. Online) |
Texto Completo: | https://seer.ufrgs.br/index.php/read/article/view/38454 |
Resumo: | The importance of the people in the success of Information Systems (IS) is widely recognized. Companies do not change if the people who integrate them do not change, and any initiative of introducing a new system brings in its core the idea of change. However, the great majority of the studies in this area privileges cognitive and rational aspects, and suggestions for studies that also contemplate the affectivity are increasing. This article is concerned with these suggestions and presents an exploratory study carried out in a private company, by means of interviews with users of an ERP system - Enterprise Resource Planning, in the period of its post-implementation, in the year of 2008. The main objective of the study was the understanding of these changes, in the scope of the individuals, associated to the introduction of the system. For this purpose it was supported with theoretical concepts on the implementation of Information Technology (IT), change, affectivity and resistance. The results showed the context of implementation, the types of change, the meanings, the affection and the resistance involved in the process. The conclusions highlight the interaction between cognitive and affective components; the way through which people construct the experience of change associated with IT/IS (also in regards to resistance) through factors such as theirpersonal circumstances, their relation with the company and the way in which it conducts the process; and also the paradox that is created when the satisfaction with computing generates crescent needs. In the end, we present contributions, limitations of this study and suggestions for further research. |
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RETHINKING QUESTIONS ABOUT CHANGE, AFFECTION AND RESISTANCE IN IS IMPLEMENTATIONREPENSANDO QUESTÕES SOBRE MUDANÇA, AFETO E RESISTÊNCIA NA IMPLEMENTAÇÃO DE SImudançaafetividaderesistênciasistemastecnologia de informaçãoimplementação.changeaffectionresistancesystemsinformation technologyimplementationThe importance of the people in the success of Information Systems (IS) is widely recognized. Companies do not change if the people who integrate them do not change, and any initiative of introducing a new system brings in its core the idea of change. However, the great majority of the studies in this area privileges cognitive and rational aspects, and suggestions for studies that also contemplate the affectivity are increasing. This article is concerned with these suggestions and presents an exploratory study carried out in a private company, by means of interviews with users of an ERP system - Enterprise Resource Planning, in the period of its post-implementation, in the year of 2008. The main objective of the study was the understanding of these changes, in the scope of the individuals, associated to the introduction of the system. For this purpose it was supported with theoretical concepts on the implementation of Information Technology (IT), change, affectivity and resistance. The results showed the context of implementation, the types of change, the meanings, the affection and the resistance involved in the process. The conclusions highlight the interaction between cognitive and affective components; the way through which people construct the experience of change associated with IT/IS (also in regards to resistance) through factors such as theirpersonal circumstances, their relation with the company and the way in which it conducts the process; and also the paradox that is created when the satisfaction with computing generates crescent needs. In the end, we present contributions, limitations of this study and suggestions for further research.A importância das pessoas no sucesso de Sistemas de Informação (SI) é amplamente reconhecida. Empresas não mudam, se as pessoas que as integram também não mudarem, e qualquer iniciativa de introdução de um novo sistema traz, em seu bojo, a ideia de mudança. Entretanto, a grande maioria dos estudos na área privilegia aspectos cognitivos e racionais e são crescentes as sugestões para estudos que contemplem também a afetividade. Este artigo atende a esta sugestão e apresenta um estudo exploratório realizado numa empresa privada, mediante entrevistas com usuários de um sistema ERP - Enterprise Resource Planning, no período de pós-implementação, no ano de 2008. O objetivo central do estudo foi o entendimento das mudanças, no âmbito dos indivíduos, associadas à introdução do sistema. Para tal apoiou-se em referenciais teóricos sobre implementação de Tecnologia de Informação (TI), mudança, afetividade e resistência. Os resultados mostraram o contexto da implementação, os tipos de mudança, os significados, os afetos e resistências envolvidos no processo. As conclusões salientam a interação entre componentes cognitivos e afetivos; o modo pelo qual as pessoas constroem a vivência da mudança associada com TI/SI (inclusive quanto à resistência) a partir de fatores, tais como suas circunstâncias pessoais, sua relação com a empresa e a forma como esta conduz o processo; e ainda o paradoxo que se cria quando a satisfação com a informática gera necessidades crescentes. Ao final, apresentamos contribuições, limites do estudo e sugestões para pesquisas posteriores. Universidade Federal do Rio Grande do Sul2012-04-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionscientific articleAvaliado pelos paresartigo científicoapplication/pdfhttps://seer.ufrgs.br/index.php/read/article/view/38454Electronic Review of Administration; Vol. 18 No. 1 (2012): Edição 71 - jan/abr 2012; 1-26Revista Electrónica de Administración; Vol. 18 Núm. 1 (2012): Edição 71 - jan/abr 2012; 1-26Revista Eletrônica de Administração; v. 18 n. 1 (2012): Edição 71 - jan/abr 2012; 1-261413-23111980-4164reponame:REAd (Porto Alegre. Online)instname:Universidade Federal do Rio Grande do Sul (UFRGS)instacron:UFRGSporhttps://seer.ufrgs.br/index.php/read/article/view/38454/24708de Mesquita Fetzner, Maria AmeliaMello Rodrigues de Freitas, Henriqueinfo:eu-repo/semantics/openAccess2013-04-05T15:08:12Zoai:seer.ufrgs.br:article/38454Revistahttp://seer.ufrgs.br/index.php/read/indexPUBhttps://seer.ufrgs.br/read/oaiea_read@ufrgs.br1413-23111413-2311opendoar:2013-04-05T15:08:12REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)false |
dc.title.none.fl_str_mv |
RETHINKING QUESTIONS ABOUT CHANGE, AFFECTION AND RESISTANCE IN IS IMPLEMENTATION REPENSANDO QUESTÕES SOBRE MUDANÇA, AFETO E RESISTÊNCIA NA IMPLEMENTAÇÃO DE SI |
title |
RETHINKING QUESTIONS ABOUT CHANGE, AFFECTION AND RESISTANCE IN IS IMPLEMENTATION |
spellingShingle |
RETHINKING QUESTIONS ABOUT CHANGE, AFFECTION AND RESISTANCE IN IS IMPLEMENTATION de Mesquita Fetzner, Maria Amelia mudança afetividade resistência sistemas tecnologia de informação implementação. change affection resistance systems information technology implementation |
title_short |
RETHINKING QUESTIONS ABOUT CHANGE, AFFECTION AND RESISTANCE IN IS IMPLEMENTATION |
title_full |
RETHINKING QUESTIONS ABOUT CHANGE, AFFECTION AND RESISTANCE IN IS IMPLEMENTATION |
title_fullStr |
RETHINKING QUESTIONS ABOUT CHANGE, AFFECTION AND RESISTANCE IN IS IMPLEMENTATION |
title_full_unstemmed |
RETHINKING QUESTIONS ABOUT CHANGE, AFFECTION AND RESISTANCE IN IS IMPLEMENTATION |
title_sort |
RETHINKING QUESTIONS ABOUT CHANGE, AFFECTION AND RESISTANCE IN IS IMPLEMENTATION |
author |
de Mesquita Fetzner, Maria Amelia |
author_facet |
de Mesquita Fetzner, Maria Amelia Mello Rodrigues de Freitas, Henrique |
author_role |
author |
author2 |
Mello Rodrigues de Freitas, Henrique |
author2_role |
author |
dc.contributor.author.fl_str_mv |
de Mesquita Fetzner, Maria Amelia Mello Rodrigues de Freitas, Henrique |
dc.subject.por.fl_str_mv |
mudança afetividade resistência sistemas tecnologia de informação implementação. change affection resistance systems information technology implementation |
topic |
mudança afetividade resistência sistemas tecnologia de informação implementação. change affection resistance systems information technology implementation |
description |
The importance of the people in the success of Information Systems (IS) is widely recognized. Companies do not change if the people who integrate them do not change, and any initiative of introducing a new system brings in its core the idea of change. However, the great majority of the studies in this area privileges cognitive and rational aspects, and suggestions for studies that also contemplate the affectivity are increasing. This article is concerned with these suggestions and presents an exploratory study carried out in a private company, by means of interviews with users of an ERP system - Enterprise Resource Planning, in the period of its post-implementation, in the year of 2008. The main objective of the study was the understanding of these changes, in the scope of the individuals, associated to the introduction of the system. For this purpose it was supported with theoretical concepts on the implementation of Information Technology (IT), change, affectivity and resistance. The results showed the context of implementation, the types of change, the meanings, the affection and the resistance involved in the process. The conclusions highlight the interaction between cognitive and affective components; the way through which people construct the experience of change associated with IT/IS (also in regards to resistance) through factors such as theirpersonal circumstances, their relation with the company and the way in which it conducts the process; and also the paradox that is created when the satisfaction with computing generates crescent needs. In the end, we present contributions, limitations of this study and suggestions for further research. |
publishDate |
2012 |
dc.date.none.fl_str_mv |
2012-04-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion scientific article Avaliado pelos pares artigo científico |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://seer.ufrgs.br/index.php/read/article/view/38454 |
url |
https://seer.ufrgs.br/index.php/read/article/view/38454 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://seer.ufrgs.br/index.php/read/article/view/38454/24708 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal do Rio Grande do Sul |
publisher.none.fl_str_mv |
Universidade Federal do Rio Grande do Sul |
dc.source.none.fl_str_mv |
Electronic Review of Administration; Vol. 18 No. 1 (2012): Edição 71 - jan/abr 2012; 1-26 Revista Electrónica de Administración; Vol. 18 Núm. 1 (2012): Edição 71 - jan/abr 2012; 1-26 Revista Eletrônica de Administração; v. 18 n. 1 (2012): Edição 71 - jan/abr 2012; 1-26 1413-2311 1980-4164 reponame:REAd (Porto Alegre. Online) instname:Universidade Federal do Rio Grande do Sul (UFRGS) instacron:UFRGS |
instname_str |
Universidade Federal do Rio Grande do Sul (UFRGS) |
instacron_str |
UFRGS |
institution |
UFRGS |
reponame_str |
REAd (Porto Alegre. Online) |
collection |
REAd (Porto Alegre. Online) |
repository.name.fl_str_mv |
REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS) |
repository.mail.fl_str_mv |
ea_read@ufrgs.br |
_version_ |
1799766201928253440 |