Designing online help systems for reflective users
Autor(a) principal: | |
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Data de Publicação: | 2004 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Journal of the Brazilian Computer Society |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-65002004000100003 |
Resumo: | Empirical studies have revealed that most users are dissatisfied with current help systems. One of the causes for many of the problems found in help systems is a lack of coupling between the process for creating online help and the human-computer interaction design of the application. In this paper, we present a method for building online help based on design models according to a Semiotic Engineering approach. We argue that there may be important benefits to the users if designers communicate their design vision, and we also point at the need to change current design practices to encourage creative and intelligent use of computer applications. We show how this proposal opens a direct communication channel from designers to users, and we hope this will contribute to introducing this new culture. |
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Designing online help systems for reflective usersonline help systemsSemiotic EngineeringHCI designdesign modelsEmpirical studies have revealed that most users are dissatisfied with current help systems. One of the causes for many of the problems found in help systems is a lack of coupling between the process for creating online help and the human-computer interaction design of the application. In this paper, we present a method for building online help based on design models according to a Semiotic Engineering approach. We argue that there may be important benefits to the users if designers communicate their design vision, and we also point at the need to change current design practices to encourage creative and intelligent use of computer applications. We show how this proposal opens a direct communication channel from designers to users, and we hope this will contribute to introducing this new culture.Sociedade Brasileira de Computação2004-04-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-65002004000100003Journal of the Brazilian Computer Society v.9 n.3 2004reponame:Journal of the Brazilian Computer Societyinstname:Sociedade Brasileira de Computação (SBC)instacron:UFRGS10.1590/S0104-65002004000100003info:eu-repo/semantics/openAccessSilveira,Milene SelbachBarbosa,Simone Diniz JunqueiraSouza,Clarisse Sieckenius deeng2010-05-25T00:00:00Zoai:scielo:S0104-65002004000100003Revistahttps://journal-bcs.springeropen.com/PUBhttps://old.scielo.br/oai/scielo-oai.phpjbcs@icmc.sc.usp.br1678-48040104-6500opendoar:2010-05-25T00:00Journal of the Brazilian Computer Society - Sociedade Brasileira de Computação (SBC)false |
dc.title.none.fl_str_mv |
Designing online help systems for reflective users |
title |
Designing online help systems for reflective users |
spellingShingle |
Designing online help systems for reflective users Silveira,Milene Selbach online help systems Semiotic Engineering HCI design design models |
title_short |
Designing online help systems for reflective users |
title_full |
Designing online help systems for reflective users |
title_fullStr |
Designing online help systems for reflective users |
title_full_unstemmed |
Designing online help systems for reflective users |
title_sort |
Designing online help systems for reflective users |
author |
Silveira,Milene Selbach |
author_facet |
Silveira,Milene Selbach Barbosa,Simone Diniz Junqueira Souza,Clarisse Sieckenius de |
author_role |
author |
author2 |
Barbosa,Simone Diniz Junqueira Souza,Clarisse Sieckenius de |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Silveira,Milene Selbach Barbosa,Simone Diniz Junqueira Souza,Clarisse Sieckenius de |
dc.subject.por.fl_str_mv |
online help systems Semiotic Engineering HCI design design models |
topic |
online help systems Semiotic Engineering HCI design design models |
description |
Empirical studies have revealed that most users are dissatisfied with current help systems. One of the causes for many of the problems found in help systems is a lack of coupling between the process for creating online help and the human-computer interaction design of the application. In this paper, we present a method for building online help based on design models according to a Semiotic Engineering approach. We argue that there may be important benefits to the users if designers communicate their design vision, and we also point at the need to change current design practices to encourage creative and intelligent use of computer applications. We show how this proposal opens a direct communication channel from designers to users, and we hope this will contribute to introducing this new culture. |
publishDate |
2004 |
dc.date.none.fl_str_mv |
2004-04-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-65002004000100003 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-65002004000100003 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1590/S0104-65002004000100003 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Sociedade Brasileira de Computação |
publisher.none.fl_str_mv |
Sociedade Brasileira de Computação |
dc.source.none.fl_str_mv |
Journal of the Brazilian Computer Society v.9 n.3 2004 reponame:Journal of the Brazilian Computer Society instname:Sociedade Brasileira de Computação (SBC) instacron:UFRGS |
instname_str |
Sociedade Brasileira de Computação (SBC) |
instacron_str |
UFRGS |
institution |
UFRGS |
reponame_str |
Journal of the Brazilian Computer Society |
collection |
Journal of the Brazilian Computer Society |
repository.name.fl_str_mv |
Journal of the Brazilian Computer Society - Sociedade Brasileira de Computação (SBC) |
repository.mail.fl_str_mv |
jbcs@icmc.sc.usp.br |
_version_ |
1754734669607206912 |