The SMARTJUD tool of electronic judicial process: an interface between information science and artificial intelligence

Detalhes bibliográficos
Autor(a) principal: Villalobos, Ana Paula de Oliveira
Data de Publicação: 2022
Outros Autores: Fontoura, Ricardo Veloso
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Informação na Sociedade Contemporânea
Texto Completo: https://periodicos.ufrn.br/informacao/article/view/27655
Resumo: The research aims to analyze the Artificial Intelligence tool SmartJud of the Electronic Judicial Process of the Tribunal de Justiça da Bahia. In terms of the methodology, it is a case study and a documentary research, in relation to the objectives it is characterized as exploratory-descriptive, the data collection was carried out in the database of the Chatbot tool, as well as through interviews with the managers and technicians responsible for the development of the tool. As a result, the annual average of 66% of calls resolved by SmartJud PJe for the year 2018 was observed, and the use of concepts in the interface between Information Science and Artificial Intelligence related to information management was evidenced. It can be concluded that, through the inclusion of Chatbot functionality, it was possible to identify the expansion of service to informational demands through the system, with the consequent reduction of service via Service Desk, movement of personnel to attend other types of calls, and reduction of costs.
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spelling The SMARTJUD tool of electronic judicial process: an interface between information science and artificial intelligenceA ferramenta SmartJud do processo judicial eletrônico: uma interface entre a Ciência da Informação e a Inteligência Artificialartificial intelligenceinformation managementinformation scienceSmartJudTribunal de Justiça da Bahiainteligência artificialgestão da informaçãociência da informaçãoSmartJudTribunal de Justiça da Bahia The research aims to analyze the Artificial Intelligence tool SmartJud of the Electronic Judicial Process of the Tribunal de Justiça da Bahia. In terms of the methodology, it is a case study and a documentary research, in relation to the objectives it is characterized as exploratory-descriptive, the data collection was carried out in the database of the Chatbot tool, as well as through interviews with the managers and technicians responsible for the development of the tool. As a result, the annual average of 66% of calls resolved by SmartJud PJe for the year 2018 was observed, and the use of concepts in the interface between Information Science and Artificial Intelligence related to information management was evidenced. It can be concluded that, through the inclusion of Chatbot functionality, it was possible to identify the expansion of service to informational demands through the system, with the consequent reduction of service via Service Desk, movement of personnel to attend other types of calls, and reduction of costs.A pesquisa tem como objetivo analisar a ferramenta de Inteligência Artificial SmartJud do Processo Judicial Eletrônico do Tribunal de Justiça do Estado da Bahia. Em termos da metodologia, trata-se de um estudo de caso e de uma pesquisa documental, em relação aos objetivos é caracterizada como exploratório-descritiva, a coleta de dados foi realizada na base de dados da ferramenta de Chatbot, bem como através de entrevistas com os gestores e técnicos responsáveis pelo desenvolvimento da ferramenta. Como resultado foi observada a média anual de 66% de chamados resolvidos pelo SmartJud PJe para o ano de 2018, e evidenciada a utilização de conceitos na interface entre a Ciência da Informação e a Inteligência Artificial relacionados à gestão informacional. Pode-se concluir que, através da inclusão da funcionalidade do Chatbot, foi possível identificar a ampliação do atendimento às demandas informacionais através do sistema com a consequente redução de atendimento via Service Desk, movimentação de pessoal para atendimento de outros tipos de chamados, e redução de custos.Portal de Periódicos Eletrônicos da UFRN2022-06-08info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.ufrn.br/informacao/article/view/2765510.21680/2447-0198.2022v6n0ID27655Revista Informação na Sociedade Contemporânea; Vol. 6 (2022): Janeiro-Dezembro; e27655Revista Informação na Sociedade Contemporânea; Vol. 6 (2022): Janeiro-Dezembro; e27655Revista Informação na Sociedade Contemporânea; v. 6 (2022): Janeiro-Dezembro; e276552447-019810.21680/2447-0198.2022v6n0reponame:Revista Informação na Sociedade Contemporâneainstname:Universidade Federal do Rio Grande do Norte (UFRN)instacron:UFRNporhttps://periodicos.ufrn.br/informacao/article/view/27655/15728Copyright (c) 2022 Sra Ana Paula, Sr Ricardohttps://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccessVillalobos, Ana Paula de Oliveira Fontoura, Ricardo Veloso2023-01-27T14:26:07Zoai:periodicos.ufrn.br:article/27655Revistahttps://periodicos.ufrn.br/informacao/indexPUBhttps://periodicos.ufrn.br/informacao/oairisc.ufrn@gmail.com ; risc.decin@gmail.com2447-01982447-0198opendoar:2023-01-27T14:26:07Revista Informação na Sociedade Contemporânea - Universidade Federal do Rio Grande do Norte (UFRN)false
dc.title.none.fl_str_mv The SMARTJUD tool of electronic judicial process: an interface between information science and artificial intelligence
A ferramenta SmartJud do processo judicial eletrônico: uma interface entre a Ciência da Informação e a Inteligência Artificial
title The SMARTJUD tool of electronic judicial process: an interface between information science and artificial intelligence
spellingShingle The SMARTJUD tool of electronic judicial process: an interface between information science and artificial intelligence
Villalobos, Ana Paula de Oliveira
artificial intelligence
information management
information science
SmartJud
Tribunal de Justiça da Bahia
inteligência artificial
gestão da informação
ciência da informação
SmartJud
Tribunal de Justiça da Bahia
title_short The SMARTJUD tool of electronic judicial process: an interface between information science and artificial intelligence
title_full The SMARTJUD tool of electronic judicial process: an interface between information science and artificial intelligence
title_fullStr The SMARTJUD tool of electronic judicial process: an interface between information science and artificial intelligence
title_full_unstemmed The SMARTJUD tool of electronic judicial process: an interface between information science and artificial intelligence
title_sort The SMARTJUD tool of electronic judicial process: an interface between information science and artificial intelligence
author Villalobos, Ana Paula de Oliveira
author_facet Villalobos, Ana Paula de Oliveira
Fontoura, Ricardo Veloso
author_role author
author2 Fontoura, Ricardo Veloso
author2_role author
dc.contributor.author.fl_str_mv Villalobos, Ana Paula de Oliveira
Fontoura, Ricardo Veloso
dc.subject.por.fl_str_mv artificial intelligence
information management
information science
SmartJud
Tribunal de Justiça da Bahia
inteligência artificial
gestão da informação
ciência da informação
SmartJud
Tribunal de Justiça da Bahia
topic artificial intelligence
information management
information science
SmartJud
Tribunal de Justiça da Bahia
inteligência artificial
gestão da informação
ciência da informação
SmartJud
Tribunal de Justiça da Bahia
description The research aims to analyze the Artificial Intelligence tool SmartJud of the Electronic Judicial Process of the Tribunal de Justiça da Bahia. In terms of the methodology, it is a case study and a documentary research, in relation to the objectives it is characterized as exploratory-descriptive, the data collection was carried out in the database of the Chatbot tool, as well as through interviews with the managers and technicians responsible for the development of the tool. As a result, the annual average of 66% of calls resolved by SmartJud PJe for the year 2018 was observed, and the use of concepts in the interface between Information Science and Artificial Intelligence related to information management was evidenced. It can be concluded that, through the inclusion of Chatbot functionality, it was possible to identify the expansion of service to informational demands through the system, with the consequent reduction of service via Service Desk, movement of personnel to attend other types of calls, and reduction of costs.
publishDate 2022
dc.date.none.fl_str_mv 2022-06-08
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.ufrn.br/informacao/article/view/27655
10.21680/2447-0198.2022v6n0ID27655
url https://periodicos.ufrn.br/informacao/article/view/27655
identifier_str_mv 10.21680/2447-0198.2022v6n0ID27655
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.ufrn.br/informacao/article/view/27655/15728
dc.rights.driver.fl_str_mv Copyright (c) 2022 Sra Ana Paula, Sr Ricardo
https://creativecommons.org/licenses/by-nc/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2022 Sra Ana Paula, Sr Ricardo
https://creativecommons.org/licenses/by-nc/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Portal de Periódicos Eletrônicos da UFRN
publisher.none.fl_str_mv Portal de Periódicos Eletrônicos da UFRN
dc.source.none.fl_str_mv Revista Informação na Sociedade Contemporânea; Vol. 6 (2022): Janeiro-Dezembro; e27655
Revista Informação na Sociedade Contemporânea; Vol. 6 (2022): Janeiro-Dezembro; e27655
Revista Informação na Sociedade Contemporânea; v. 6 (2022): Janeiro-Dezembro; e27655
2447-0198
10.21680/2447-0198.2022v6n0
reponame:Revista Informação na Sociedade Contemporânea
instname:Universidade Federal do Rio Grande do Norte (UFRN)
instacron:UFRN
instname_str Universidade Federal do Rio Grande do Norte (UFRN)
instacron_str UFRN
institution UFRN
reponame_str Revista Informação na Sociedade Contemporânea
collection Revista Informação na Sociedade Contemporânea
repository.name.fl_str_mv Revista Informação na Sociedade Contemporânea - Universidade Federal do Rio Grande do Norte (UFRN)
repository.mail.fl_str_mv risc.ufrn@gmail.com ; risc.decin@gmail.com
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