THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLY
| Autor(a) principal: | |
|---|---|
| Data de Publicação: | 2019 |
| Outros Autores: | , , , |
| Tipo de documento: | Artigo |
| Idioma: | por |
| Título da fonte: | Revista Ciência Plural |
| Texto Completo: | https://periodicos.ufrn.br/rcp/article/view/17290 |
Resumo: | Introduction: The host, one of the guidelines of the National Humanization Policy, is a technology for the reorganization of services, allowing the guarantee of universal access and humanization of care. Objective: This study analyzed the perspective of the user in the Basic Care about the reception to the elderly. Methodology: This is a descriptive and analytical study composed of users, aged 60 and over, linked to the Family Health Unit of the city of Natal / RN. The research was approved with an opinion nº 1,808,237. For the data collection, the semi-structured interview was used and the data were analyzed through the Bardin Content Analysis. Results: Emergent follow categories: (1) Caution -the host was correlated to care and respect with the person, seen as a broad conception; (2) Access -the direct relationship with the long wait in the management of consultations and medical care was verified; Resolutivity (3) -again evidenced the bureaucratization of the health system and the search for private services proved to be the option of choice. Conclusion: It was concluded that the perspective on the reception of elderly people in Primary Care is seen with many weaknesses, highlighting the contradictions in the humanization of health actions. |
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THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLYPERSPECTIVA DEL USUARIO EN CUIDADOS BÁSICOS SOBRE LA ACOGIDA DE LOS ANCIANOSA PERSPECTIVA DO USUÁRIO NA ATENÇÃO BÁSICA SOBRE O ACOLHIMENTO AO IDOSOAtenção Básica à SaúdeAcolhimentoAtenção Integral ao IdosoAtención Primaria de SaludAcogimientoAtención integral para ancianosBasic Health CareWelcomingElderlyIntroduction: The host, one of the guidelines of the National Humanization Policy, is a technology for the reorganization of services, allowing the guarantee of universal access and humanization of care. Objective: This study analyzed the perspective of the user in the Basic Care about the reception to the elderly. Methodology: This is a descriptive and analytical study composed of users, aged 60 and over, linked to the Family Health Unit of the city of Natal / RN. The research was approved with an opinion nº 1,808,237. For the data collection, the semi-structured interview was used and the data were analyzed through the Bardin Content Analysis. Results: Emergent follow categories: (1) Caution -the host was correlated to care and respect with the person, seen as a broad conception; (2) Access -the direct relationship with the long wait in the management of consultations and medical care was verified; Resolutivity (3) -again evidenced the bureaucratization of the health system and the search for private services proved to be the option of choice. Conclusion: It was concluded that the perspective on the reception of elderly people in Primary Care is seen with many weaknesses, highlighting the contradictions in the humanization of health actions.Introducción: la recepción, una de las Pautas de la Política Nacional de Humanización, constituye tecnología para la reorganización de servicios, que permite garantizar el acceso universal y la humanización de la atención. Objetivo: este trabajo analizó la perspectiva del usuario en Atención Primaria sobre la recepción a los ancianos. Metodología: este es un estudio descriptivo y analítico compuesto por usuarios, mayores de 60 años, vinculados a la Unidad de Salud Familiar de la ciudad de Natal/RN. La investigación fue aprobada con la opinión número 1.808.237. Para la recopilación de datos, se utilizó una entrevista semiestructurada y los datos se analizaron mediante el análisis de contenido de Bardin. Resultados: surgieron las siguientes categorías: (1) Atención: la acogida se correlacionó con la atención y el respeto por la persona, vista como una concepción amplia; (2) Acceso: se verificó la relación directa con la espera prolongada en consulta y la gestión de la atención médica; Resolución (3): una vez más se evidenció la burocratización del sistema de salud y la búsqueda de servicios privados resultó ser la opción elegida. Conclusión: se concluyó que la perspectiva de acoger a los ancianos en atención primaria se ve con muchas debilidades, destacando las contradicciones en la humanización de las acciones de salud.Introdução: O acolhimento, uma das diretrizes da Politica Nacional de Humanização, constitui-se em tecnologia para reorganização dos serviços, permitindo a garantia de acesso universal e humanização do atendimento. Objetivo: Este trabalho analisou a perspectiva do usuário na Atenção Básica sobre o acolhimento ao idoso. Metodologia: Trata-se de um estudo descritivo e analítico composto por usuários, com idade igual e superior a 60 anos, vinculados a Unidade de Saúde da Família do município de Natal/RN. A pesquisa foi aprovada com parecer nº 1.808.237. Para a coleta dos dados utilizou-se a entrevista semiestruturada e os dados foram analisados por meio da Análise de Conteúdo de Bardin. Resultados: Emergiram as seguires categorias: (1)Cuidado - o acolhimento foi correlacionado ao cuidado e respeito com a pessoa, visto como uma concepção ampla; (2) Acesso - verificou-se a relação direta com a espera prolongada no gerenciamento de consultas e de assistência médica; Resolutividade (3) — evidenciou novamente a burocratização do sistema de saúde e a busca por serviços privados demonstrou ser a opção de escolha. Conclusão: Concluiu-se que a perspectiva sobre o acolhimento à pessoa idosa na Atenção Básica é visto com muitas fragilidades, sobressaindo as contradições na humanização das ações em saúde.Portal de Periódicos Eletrônicos da UFRN2019-04-04info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionArtigo avaliado pelos Paresapplication/pdfhttps://periodicos.ufrn.br/rcp/article/view/1729010.21680/2446-7286.2018v4n3ID17290Revista Ciência Plural; v. 4 n. 3 (2018); 43-562446-728610.21680/2446-7286.2018v4n3reponame:Revista Ciência Pluralinstname:Universidade Federal do Rio Grande do Norte (UFRN)instacron:UFRNporhttps://periodicos.ufrn.br/rcp/article/view/17290/11361Copyright (c) 2018 Revista Ciência Pluralinfo:eu-repo/semantics/openAccessMedeiros, Camyla BernardoAlves, Maria do Socorro Costa FeitosaMoura, Luana Kelle BatistaSouza, Roberta Kalinyda Silva, Edna Maria2021-12-01T12:27:56Zoai:periodicos.ufrn.br:article/17290Revistahttps://periodicos.ufrn.br/rcpPUBhttps://periodicos.ufrn.br/rcp/oai||irisdoceu.ufrn@gmail.com2446-72862446-7286opendoar:2021-12-01T12:27:56Revista Ciência Plural - Universidade Federal do Rio Grande do Norte (UFRN)false |
| dc.title.none.fl_str_mv |
THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLY PERSPECTIVA DEL USUARIO EN CUIDADOS BÁSICOS SOBRE LA ACOGIDA DE LOS ANCIANOS A PERSPECTIVA DO USUÁRIO NA ATENÇÃO BÁSICA SOBRE O ACOLHIMENTO AO IDOSO |
| title |
THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLY |
| spellingShingle |
THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLY Medeiros, Camyla Bernardo Atenção Básica à Saúde Acolhimento Atenção Integral ao Idoso Atención Primaria de Salud Acogimiento Atención integral para ancianos Basic Health Care Welcoming Elderly |
| title_short |
THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLY |
| title_full |
THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLY |
| title_fullStr |
THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLY |
| title_full_unstemmed |
THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLY |
| title_sort |
THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLY |
| author |
Medeiros, Camyla Bernardo |
| author_facet |
Medeiros, Camyla Bernardo Alves, Maria do Socorro Costa Feitosa Moura, Luana Kelle Batista Souza, Roberta Kaliny da Silva, Edna Maria |
| author_role |
author |
| author2 |
Alves, Maria do Socorro Costa Feitosa Moura, Luana Kelle Batista Souza, Roberta Kaliny da Silva, Edna Maria |
| author2_role |
author author author author |
| dc.contributor.author.fl_str_mv |
Medeiros, Camyla Bernardo Alves, Maria do Socorro Costa Feitosa Moura, Luana Kelle Batista Souza, Roberta Kaliny da Silva, Edna Maria |
| dc.subject.por.fl_str_mv |
Atenção Básica à Saúde Acolhimento Atenção Integral ao Idoso Atención Primaria de Salud Acogimiento Atención integral para ancianos Basic Health Care Welcoming Elderly |
| topic |
Atenção Básica à Saúde Acolhimento Atenção Integral ao Idoso Atención Primaria de Salud Acogimiento Atención integral para ancianos Basic Health Care Welcoming Elderly |
| description |
Introduction: The host, one of the guidelines of the National Humanization Policy, is a technology for the reorganization of services, allowing the guarantee of universal access and humanization of care. Objective: This study analyzed the perspective of the user in the Basic Care about the reception to the elderly. Methodology: This is a descriptive and analytical study composed of users, aged 60 and over, linked to the Family Health Unit of the city of Natal / RN. The research was approved with an opinion nº 1,808,237. For the data collection, the semi-structured interview was used and the data were analyzed through the Bardin Content Analysis. Results: Emergent follow categories: (1) Caution -the host was correlated to care and respect with the person, seen as a broad conception; (2) Access -the direct relationship with the long wait in the management of consultations and medical care was verified; Resolutivity (3) -again evidenced the bureaucratization of the health system and the search for private services proved to be the option of choice. Conclusion: It was concluded that the perspective on the reception of elderly people in Primary Care is seen with many weaknesses, highlighting the contradictions in the humanization of health actions. |
| publishDate |
2019 |
| dc.date.none.fl_str_mv |
2019-04-04 |
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info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Artigo avaliado pelos Pares |
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article |
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publishedVersion |
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https://periodicos.ufrn.br/rcp/article/view/17290 10.21680/2446-7286.2018v4n3ID17290 |
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https://periodicos.ufrn.br/rcp/article/view/17290 |
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10.21680/2446-7286.2018v4n3ID17290 |
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por |
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por |
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https://periodicos.ufrn.br/rcp/article/view/17290/11361 |
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Copyright (c) 2018 Revista Ciência Plural info:eu-repo/semantics/openAccess |
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Copyright (c) 2018 Revista Ciência Plural |
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openAccess |
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Portal de Periódicos Eletrônicos da UFRN |
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Portal de Periódicos Eletrônicos da UFRN |
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Revista Ciência Plural; v. 4 n. 3 (2018); 43-56 2446-7286 10.21680/2446-7286.2018v4n3 reponame:Revista Ciência Plural instname:Universidade Federal do Rio Grande do Norte (UFRN) instacron:UFRN |
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Revista Ciência Plural |
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