To institute conflictive cooperation on the quality of work
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Data de Publicação: | 2016 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UFRN |
Texto Completo: | https://repositorio.ufrn.br/jspui/handle/123456789/27392 http://dx.doi.org/10.15448/1981-2582.2016.s.24326 |
Resumo: | Activity Clinic is an active methodology to change work. We show how an experimental device on the quality of work is established at the Flins factory, after a request from Renault corporation. The method of crossed self-confrontation is used with operators of an assembly unit of doors. The results produced are discussed with management, direction and unions. The quality of the analysis and of the dialogue practiced in the device has helped solve performance and health problems that were initially ignored or repressed, as in the example of assembling a given part (coulisse). The recognition of the value of the experience made "at the doors" leads to the design and generalization of an organizational device throughout the assembly department. By the end of 2015, it was deployed in five departments of the factory, where a different "social dialogue" is being developed in the service of sustainable performance, conceived also as a source of health. |
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Bonnefond, Jean-YvesBonnemain, AntoineFontes, Flávio FernandesClot, Yves2019-08-05T12:48:13Z2019-08-05T12:48:13Z2016BONNEFOND, J.-Y. ; BONNEMAIN, A. ; FONTES, F. F. ; CLOT, Y. . To institute conflictive cooperation on the quality of work. Revista Educação (PUCRS. Online), v. 39, p. 42, 2016. Disponível em: http://revistaseletronicas.pucrs.br/faced/ojs/index.php/faced/article/view/24326/15421 Acesso em: 05 ago 2019. DOI http://dx.doi.org/10.15448/1981-2582.2016.s.24326https://repositorio.ufrn.br/jspui/handle/123456789/27392http://dx.doi.org/10.15448/1981-2582.2016.s.24326Activity Clinic is an active methodology to change work. We show how an experimental device on the quality of work is established at the Flins factory, after a request from Renault corporation. The method of crossed self-confrontation is used with operators of an assembly unit of doors. The results produced are discussed with management, direction and unions. The quality of the analysis and of the dialogue practiced in the device has helped solve performance and health problems that were initially ignored or repressed, as in the example of assembling a given part (coulisse). The recognition of the value of the experience made "at the doors" leads to the design and generalization of an organizational device throughout the assembly department. By the end of 2015, it was deployed in five departments of the factory, where a different "social dialogue" is being developed in the service of sustainable performance, conceived also as a source of health.La Clinique de l’Activité est une méthodologie d’action pour changer le travail. Nous montrons comment un dispositif expérimental sur la qualité du travail est institué à l’usine de Flins, d’après une demande de l’entreprise Renault. La méthode des autoconfrontations croisées est utilisée avec des opérateurs d’une unité de montage des portes. Les résultats produits font l’objet d’un dialogue avec l’encadrement dans l’atelier et au sein des comités de suivi avec direction et syndicats. La qualité des analyses et des dialogues instituées ainsi à plusieurs niveaux ont permis de répondre à des problèmes de performance et santé ignorés ou refoulés, comme dans l’exemple du montage d’une pièce (coulisse). La reconnaissance de la valeur de l’expérience faite “aux portes” amène à la conception et la généralisation d’un dispositif organisationnel dans tout le département montage. Fin 2015, il est déployé dans les cinq départements de fabrication de l’usine, où se développe un autre « dialogue social » au service d’une performance durable, source de santé.occupational healthjob performancequality of workTo institute conflictive cooperation on the quality of workInstituir la cooperación conflictiva sobre la calidad del trabajoInstituer la coopération conflictuelle sur la qualité du travailInstituir a cooperação conflitante sobre a qualidade do trabalhoinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleengreponame:Repositório Institucional da UFRNinstname:Universidade Federal do Rio Grande do Norte (UFRN)instacron:UFRNinfo:eu-repo/semantics/openAccessORIGINALTo institute conflictive cooperation on the quality of work (2016).pdfTo institute conflictive cooperation on the quality of work (2016).pdfapplication/pdf525608https://repositorio.ufrn.br/bitstream/123456789/27392/1/To%20institute%20conflictive%20cooperation%20on%20the%20quality%20of%20work%20%282016%29.pdfa8f2c407fe3dd72c0f542480f18a5db6MD51LICENSElicense.txtlicense.txttext/plain; charset=utf-81484https://repositorio.ufrn.br/bitstream/123456789/27392/2/license.txte9597aa2854d128fd968be5edc8a28d9MD52TEXTTo institute conflictive cooperation on the quality of work (2016).pdf.txtTo institute conflictive cooperation on the quality of work (2016).pdf.txtExtracted texttext/plain63521https://repositorio.ufrn.br/bitstream/123456789/27392/3/To%20institute%20conflictive%20cooperation%20on%20the%20quality%20of%20work%20%282016%29.pdf.txt108e0c174aebf4551fd9ff7330f7e28cMD53THUMBNAILTo institute conflictive cooperation on the quality of work (2016).pdf.jpgTo institute conflictive cooperation on the quality of work (2016).pdf.jpgGenerated Thumbnailimage/jpeg1662https://repositorio.ufrn.br/bitstream/123456789/27392/4/To%20institute%20conflictive%20cooperation%20on%20the%20quality%20of%20work%20%282016%29.pdf.jpg96f0766f6429689dfd08b801f633b67fMD54123456789/273922019-08-11 02:20:45.852oai:https://repositorio.ufrn.br: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Repositório de PublicaçõesPUBhttp://repositorio.ufrn.br/oai/opendoar:2019-08-11T05:20:45Repositório Institucional da UFRN - Universidade Federal do Rio Grande do Norte (UFRN)false |
dc.title.pt_BR.fl_str_mv |
To institute conflictive cooperation on the quality of work |
dc.title.alternative.pt_BR.fl_str_mv |
Instituir la cooperación conflictiva sobre la calidad del trabajo Instituer la coopération conflictuelle sur la qualité du travail Instituir a cooperação conflitante sobre a qualidade do trabalho |
title |
To institute conflictive cooperation on the quality of work |
spellingShingle |
To institute conflictive cooperation on the quality of work Bonnefond, Jean-Yves occupational health job performance quality of work |
title_short |
To institute conflictive cooperation on the quality of work |
title_full |
To institute conflictive cooperation on the quality of work |
title_fullStr |
To institute conflictive cooperation on the quality of work |
title_full_unstemmed |
To institute conflictive cooperation on the quality of work |
title_sort |
To institute conflictive cooperation on the quality of work |
author |
Bonnefond, Jean-Yves |
author_facet |
Bonnefond, Jean-Yves Bonnemain, Antoine Fontes, Flávio Fernandes Clot, Yves |
author_role |
author |
author2 |
Bonnemain, Antoine Fontes, Flávio Fernandes Clot, Yves |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Bonnefond, Jean-Yves Bonnemain, Antoine Fontes, Flávio Fernandes Clot, Yves |
dc.subject.por.fl_str_mv |
occupational health job performance quality of work |
topic |
occupational health job performance quality of work |
description |
Activity Clinic is an active methodology to change work. We show how an experimental device on the quality of work is established at the Flins factory, after a request from Renault corporation. The method of crossed self-confrontation is used with operators of an assembly unit of doors. The results produced are discussed with management, direction and unions. The quality of the analysis and of the dialogue practiced in the device has helped solve performance and health problems that were initially ignored or repressed, as in the example of assembling a given part (coulisse). The recognition of the value of the experience made "at the doors" leads to the design and generalization of an organizational device throughout the assembly department. By the end of 2015, it was deployed in five departments of the factory, where a different "social dialogue" is being developed in the service of sustainable performance, conceived also as a source of health. |
publishDate |
2016 |
dc.date.issued.fl_str_mv |
2016 |
dc.date.accessioned.fl_str_mv |
2019-08-05T12:48:13Z |
dc.date.available.fl_str_mv |
2019-08-05T12:48:13Z |
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info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/article |
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article |
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publishedVersion |
dc.identifier.citation.fl_str_mv |
BONNEFOND, J.-Y. ; BONNEMAIN, A. ; FONTES, F. F. ; CLOT, Y. . To institute conflictive cooperation on the quality of work. Revista Educação (PUCRS. Online), v. 39, p. 42, 2016. Disponível em: http://revistaseletronicas.pucrs.br/faced/ojs/index.php/faced/article/view/24326/15421 Acesso em: 05 ago 2019. DOI http://dx.doi.org/10.15448/1981-2582.2016.s.24326 |
dc.identifier.uri.fl_str_mv |
https://repositorio.ufrn.br/jspui/handle/123456789/27392 |
dc.identifier.doi.none.fl_str_mv |
http://dx.doi.org/10.15448/1981-2582.2016.s.24326 |
identifier_str_mv |
BONNEFOND, J.-Y. ; BONNEMAIN, A. ; FONTES, F. F. ; CLOT, Y. . To institute conflictive cooperation on the quality of work. Revista Educação (PUCRS. Online), v. 39, p. 42, 2016. Disponível em: http://revistaseletronicas.pucrs.br/faced/ojs/index.php/faced/article/view/24326/15421 Acesso em: 05 ago 2019. DOI http://dx.doi.org/10.15448/1981-2582.2016.s.24326 |
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https://repositorio.ufrn.br/jspui/handle/123456789/27392 http://dx.doi.org/10.15448/1981-2582.2016.s.24326 |
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