Analysis of performance indicators applied in a university hospital conveniated to the Brazilian Hospital Services Company

• Autor(a) principal: Gurgel, Júlia Lorena Marques
• Data de Publicação: 2018
• Outros Autores: Hékis, Hélio Roberto, Vasconcelos, Rafael Monteiro de, Valentim, Ricardo Alexsandro de Medeiros, Guerra Neto, Custódio Leopoldino de Brito, Rêgo, Amália Cinthia Meneses, Araújo Filho, Irami
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Institucional da UFRN
• Texto Completo: https://repositorio.ufrn.br/jspui/handle/123456789/29297
• topic: Hospitals University; Quality Indicators; Health Care; Health Impact Assessment; Process Assessments

Introduction: In Brazil, university hospitals have fundamental importance in the evolution of the Unified Health System (SUS) and in several areas that favor the improvement of the health conditions of the population. Thus, this article aims to analyze performance indicators of the Onofre LopesUniversitary Hospital, located in the northeast region of the country, before and after joining the management contract with the Brazilian Hospital Services Company (EBSERH). Methods: In order to perform this study, the authors selected performance indicators in hospital organizations and analyzed the comparativeof the bienniums 2011-2012 and 2014-2015, based on the performance index matrix. The 32 indicators are organized in terms of structure and results, and in the categories: installations, human resources, revenue, production, productivity, quality, costs and teaching/research/extension. Results: The results show better performance of the indicators in the biennium 2014-2015. The authors attribute this evolution of the performance indexes to the expansion and reorganization of the work team, to the increase in revenue, to structural reforms and to the provision of new services to the population. Conclusion: The small number of studies that relate the results of the indicators in a periodic comparison of the same hospital is noticeable. Therefore, is essential the monitoring, analysis and dissemination of these indicators