Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | , , , , , , , , , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UFRN |
Texto Completo: | https://repositorio.ufrn.br/jspui/handle/123456789/29649 |
Resumo: | Throughout the last decades, the discussion about the quality in the health service has gained global importance, mainly due to the difficulty in reaching a thorough measurement for the performance of health services based on objective criteria. Thus, the purpose of the present study is to evaluate through Control Charts whether the supplier payment process in a public hospital is being completed within the time frames specified by internal corporate administrative resolutions. Initially followed the Montgomery methodology for non-self-correlated phenomena from which the application of individual control charts and moving range was utilized. Following the charts analysis, it became necessary to verify the conformity of the data in relation to the distribution. Hence, the Kolmogorov-Smirnov and Chi-Square tests were performed, in which it was verified that the Weibull distribution is better suited to the data, and control charts were applied for the Weibull distribution and Capability study. The results of the applications indicated variability in the process, which can be minimized by identifying the bottlenecks inherent to the formalities in the payment process; evaluating the time a given invoice remains with the purchasing coordinator; defining a timeframe necessary to comply with the process verification before validating the invoice and send it to the contract unity; determining the specific time requirements for each stage of the process as to optimize the flow; and establishing key performance indicators in order to attain an in depth understanding of the internal procedures |
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Soares, Adolfo RebouçasCabral, Eric Lucas dos SantosCastro, Wilkson Ricardo SilvaPedrosa, Felipe MartinsCosta Junior, João Florêncio daFlorentino, Davidson Rogério de MedeirosSouza, Ricardo Pires deViana, Danylo de AraújoAssis, Amanda Gomes deBarreto, JurandirHékis, Hélio RobertoRêgo, Amália Cinthia MenesesAraújo Filho, Irami2020-07-16T12:34:07Z2020-07-16T12:34:07Z2019-01SOARES, A. R.; CABRAL, E. L. S.; CASTRO, W. R. S.; PEDROSA, F. M.; COSTA JUNIOR, J. F.; FLORENTINO, D.R.M.; PIRES, R.S. ; VIANA, D.A.; ASSIS, A.G.; BARRETO, J.; HÉKIS, H.R.; REGO, A.C.M.; ARAUJO-FILHO, I.. Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital Brazil. European Journal of Scientific Research, v. 151, p. 299-310, 2019. Disponível em: http://www.europeanjournalofscientificresearch.com/issues/PDF/EJSR_151_3_04.pdf. Acesso em: 14 jul. 2020.1450-216X1450-202Xhttps://repositorio.ufrn.br/jspui/handle/123456789/29649Scientific Research Platform (SRP) - SeychellesStatistical quality controlHospitalsProcurement sectorQuality engineeringTotal quality managementOrganizationAdministrationControl of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazilinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleThroughout the last decades, the discussion about the quality in the health service has gained global importance, mainly due to the difficulty in reaching a thorough measurement for the performance of health services based on objective criteria. Thus, the purpose of the present study is to evaluate through Control Charts whether the supplier payment process in a public hospital is being completed within the time frames specified by internal corporate administrative resolutions. Initially followed the Montgomery methodology for non-self-correlated phenomena from which the application of individual control charts and moving range was utilized. Following the charts analysis, it became necessary to verify the conformity of the data in relation to the distribution. Hence, the Kolmogorov-Smirnov and Chi-Square tests were performed, in which it was verified that the Weibull distribution is better suited to the data, and control charts were applied for the Weibull distribution and Capability study. The results of the applications indicated variability in the process, which can be minimized by identifying the bottlenecks inherent to the formalities in the payment process; evaluating the time a given invoice remains with the purchasing coordinator; defining a timeframe necessary to comply with the process verification before validating the invoice and send it to the contract unity; determining the specific time requirements for each stage of the process as to optimize the flow; and establishing key performance indicators in order to attain an in depth understanding of the internal proceduresengreponame:Repositório Institucional da UFRNinstname:Universidade Federal do Rio Grande do Norte (UFRN)instacron:UFRNinfo:eu-repo/semantics/openAccessORIGINALControlPaymentSuppliers_Hekis_2019.pdfControlPaymentSuppliers_Hekis_2019.pdfapplication/pdf720858https://repositorio.ufrn.br/bitstream/123456789/29649/1/ControlPaymentSuppliers_Hekis_2019.pdf4e009618ed7e2700bdeb8a84ca328eefMD51LICENSElicense.txtlicense.txttext/plain; charset=utf-81484https://repositorio.ufrn.br/bitstream/123456789/29649/2/license.txte9597aa2854d128fd968be5edc8a28d9MD52TEXTControlPaymentSuppliers_Hekis_2019.pdf.txtControlPaymentSuppliers_Hekis_2019.pdf.txtExtracted texttext/plain36654https://repositorio.ufrn.br/bitstream/123456789/29649/3/ControlPaymentSuppliers_Hekis_2019.pdf.txtdfa4b7b876143cb89978bf1f5013c35aMD53THUMBNAILControlPaymentSuppliers_Hekis_2019.pdf.jpgControlPaymentSuppliers_Hekis_2019.pdf.jpgGenerated Thumbnailimage/jpeg1677https://repositorio.ufrn.br/bitstream/123456789/29649/4/ControlPaymentSuppliers_Hekis_2019.pdf.jpgc923dc30568ac73227008dfc3731daf1MD54123456789/296492020-07-19 04:45:40.537oai:https://repositorio.ufrn.br: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Repositório de PublicaçõesPUBhttp://repositorio.ufrn.br/oai/opendoar:2020-07-19T07:45:40Repositório Institucional da UFRN - Universidade Federal do Rio Grande do Norte (UFRN)false |
dc.title.pt_BR.fl_str_mv |
Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil |
title |
Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil |
spellingShingle |
Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil Soares, Adolfo Rebouças Statistical quality control Hospitals Procurement sector Quality engineering Total quality management Organization Administration |
title_short |
Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil |
title_full |
Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil |
title_fullStr |
Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil |
title_full_unstemmed |
Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil |
title_sort |
Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil |
author |
Soares, Adolfo Rebouças |
author_facet |
Soares, Adolfo Rebouças Cabral, Eric Lucas dos Santos Castro, Wilkson Ricardo Silva Pedrosa, Felipe Martins Costa Junior, João Florêncio da Florentino, Davidson Rogério de Medeiros Souza, Ricardo Pires de Viana, Danylo de Araújo Assis, Amanda Gomes de Barreto, Jurandir Hékis, Hélio Roberto Rêgo, Amália Cinthia Meneses Araújo Filho, Irami |
author_role |
author |
author2 |
Cabral, Eric Lucas dos Santos Castro, Wilkson Ricardo Silva Pedrosa, Felipe Martins Costa Junior, João Florêncio da Florentino, Davidson Rogério de Medeiros Souza, Ricardo Pires de Viana, Danylo de Araújo Assis, Amanda Gomes de Barreto, Jurandir Hékis, Hélio Roberto Rêgo, Amália Cinthia Meneses Araújo Filho, Irami |
author2_role |
author author author author author author author author author author author author |
dc.contributor.author.fl_str_mv |
Soares, Adolfo Rebouças Cabral, Eric Lucas dos Santos Castro, Wilkson Ricardo Silva Pedrosa, Felipe Martins Costa Junior, João Florêncio da Florentino, Davidson Rogério de Medeiros Souza, Ricardo Pires de Viana, Danylo de Araújo Assis, Amanda Gomes de Barreto, Jurandir Hékis, Hélio Roberto Rêgo, Amália Cinthia Meneses Araújo Filho, Irami |
dc.subject.por.fl_str_mv |
Statistical quality control Hospitals Procurement sector Quality engineering Total quality management Organization Administration |
topic |
Statistical quality control Hospitals Procurement sector Quality engineering Total quality management Organization Administration |
description |
Throughout the last decades, the discussion about the quality in the health service has gained global importance, mainly due to the difficulty in reaching a thorough measurement for the performance of health services based on objective criteria. Thus, the purpose of the present study is to evaluate through Control Charts whether the supplier payment process in a public hospital is being completed within the time frames specified by internal corporate administrative resolutions. Initially followed the Montgomery methodology for non-self-correlated phenomena from which the application of individual control charts and moving range was utilized. Following the charts analysis, it became necessary to verify the conformity of the data in relation to the distribution. Hence, the Kolmogorov-Smirnov and Chi-Square tests were performed, in which it was verified that the Weibull distribution is better suited to the data, and control charts were applied for the Weibull distribution and Capability study. The results of the applications indicated variability in the process, which can be minimized by identifying the bottlenecks inherent to the formalities in the payment process; evaluating the time a given invoice remains with the purchasing coordinator; defining a timeframe necessary to comply with the process verification before validating the invoice and send it to the contract unity; determining the specific time requirements for each stage of the process as to optimize the flow; and establishing key performance indicators in order to attain an in depth understanding of the internal procedures |
publishDate |
2019 |
dc.date.issued.fl_str_mv |
2019-01 |
dc.date.accessioned.fl_str_mv |
2020-07-16T12:34:07Z |
dc.date.available.fl_str_mv |
2020-07-16T12:34:07Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
SOARES, A. R.; CABRAL, E. L. S.; CASTRO, W. R. S.; PEDROSA, F. M.; COSTA JUNIOR, J. F.; FLORENTINO, D.R.M.; PIRES, R.S. ; VIANA, D.A.; ASSIS, A.G.; BARRETO, J.; HÉKIS, H.R.; REGO, A.C.M.; ARAUJO-FILHO, I.. Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital Brazil. European Journal of Scientific Research, v. 151, p. 299-310, 2019. Disponível em: http://www.europeanjournalofscientificresearch.com/issues/PDF/EJSR_151_3_04.pdf. Acesso em: 14 jul. 2020. |
dc.identifier.uri.fl_str_mv |
https://repositorio.ufrn.br/jspui/handle/123456789/29649 |
dc.identifier.issn.none.fl_str_mv |
1450-216X 1450-202X |
identifier_str_mv |
SOARES, A. R.; CABRAL, E. L. S.; CASTRO, W. R. S.; PEDROSA, F. M.; COSTA JUNIOR, J. F.; FLORENTINO, D.R.M.; PIRES, R.S. ; VIANA, D.A.; ASSIS, A.G.; BARRETO, J.; HÉKIS, H.R.; REGO, A.C.M.; ARAUJO-FILHO, I.. Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital Brazil. European Journal of Scientific Research, v. 151, p. 299-310, 2019. Disponível em: http://www.europeanjournalofscientificresearch.com/issues/PDF/EJSR_151_3_04.pdf. Acesso em: 14 jul. 2020. 1450-216X 1450-202X |
url |
https://repositorio.ufrn.br/jspui/handle/123456789/29649 |
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eng |
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eng |
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info:eu-repo/semantics/openAccess |
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openAccess |
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Scientific Research Platform (SRP) - Seychelles |
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Scientific Research Platform (SRP) - Seychelles |
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