Functional approach and service innovation logics: developing a non-technicist analysis of hospital service evolution

Detalhes bibliográficos
Autor(a) principal: de Vargas, Eduardo Raupp
Data de Publicação: 2005
Outros Autores: Zawislak, Paulo Antonio
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista de Ciências da Administração
Texto Completo: https://periodicos.ufsc.br/index.php/adm/article/view/907
Resumo: Recent research upon service innovation has attempted to integrate two theoretical streams: service economy and evolutionary economy. By incorporating elements from service economy, especially the service functional logics approach, notions such as variety creation, selection environment, innovation trajectories and systemic approach can be enriched. This allows not only a better understanding of service innovation, but of the innovation process in general. In this context, the purpose of this paper is to present the application of a conceptual framework, stemming from this theoretical convergence, to innovation in hospitals. Initially, we present a literature review introducing the fundamentals of the framework. Then, we describe its application to hospital services and carry out the analysis of the selected cases. Innovations have been identified through unstructured interviews with executives from eight hospitals in the years 2002, 2004 and 2005. Findings show that hospital service evolution derives from the simultaneous action of various determinants in the innovations. They derive from distinct functional operations during the providing of the service. Such diversity of determinants affecting the innovation process contrasts with the technological determinism underlying evolutionary models applied in the analysis of service innovation. By incorporating elements from service economy such as functional logics, evolutionary concepts can be revamped, widening its analytical potential to cope with the heterogeneity and specificities from service industries.
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spelling Functional approach and service innovation logics: developing a non-technicist analysis of hospital service evolutionAbordagem funcional e as lógicas de inovação em serviços: desenvolvendo uma análise não-tecnicista da evolução do serviço hospitalarRecent research upon service innovation has attempted to integrate two theoretical streams: service economy and evolutionary economy. By incorporating elements from service economy, especially the service functional logics approach, notions such as variety creation, selection environment, innovation trajectories and systemic approach can be enriched. This allows not only a better understanding of service innovation, but of the innovation process in general. In this context, the purpose of this paper is to present the application of a conceptual framework, stemming from this theoretical convergence, to innovation in hospitals. Initially, we present a literature review introducing the fundamentals of the framework. Then, we describe its application to hospital services and carry out the analysis of the selected cases. Innovations have been identified through unstructured interviews with executives from eight hospitals in the years 2002, 2004 and 2005. Findings show that hospital service evolution derives from the simultaneous action of various determinants in the innovations. They derive from distinct functional operations during the providing of the service. Such diversity of determinants affecting the innovation process contrasts with the technological determinism underlying evolutionary models applied in the analysis of service innovation. By incorporating elements from service economy such as functional logics, evolutionary concepts can be revamped, widening its analytical potential to cope with the heterogeneity and specificities from service industries.Os recentes trabalhos sobre a inovação no setor de serviços têm buscado a integração de duas vertentes teóricas: a economia dos serviços e a economia evolucionária. As aplicações daí decorrentes têm apontado que, ao incorporar elementos da economia dos serviços, sobretudo o enfoque de lógicas funcionais do serviço, noções como processos de criação de variedade, ambiente de seleção, trajetórias de inovação e enfoque sistêmico, por exemplo, podem ser enriquecidas a ponto de permitir uma melhor compreensão, não só das inovações em serviços, mas da dinâmica do processo de inovação em geral. Neste contexto, o objetivo deste trabalho é apresentar os resultados da aplicação de um esquema analítico, oriundo deste esforço de convergência teórica, a casos de inovação no serviço hospitalar. Inicialmente, apresentamos uma revisão da literatura, a qual permite introduzir os fundamentos do esquema mencionado. Em seguida, descrevemos sua aplicação ao serviço hospitalar e desenvolvemos a análise dos casos selecionados. Para tanto, foram consideradas inovações identificadas a partir de entrevistas semi-estruturadas realizadas junto a diretores de oito hospitais, no ano de 2002, e refeitas, em dois deles, nos anos de 2004 e 2005. Os resultados encontrados permitem constatar que a evolução do serviço hospitalar deriva da ação simultânea de múltiplos determinantes nas inovações identificadas, decorrentes das distintas operações funcionais em curso na prestação do serviço. Esta diversidade de determinantes incidindo sobre o processo de inovação contrasta com o determinismo tecnológico que permeia os modelos evolucionários transpostos para a análise da inovação em serviços. Incorporando elementos da economia dos serviços, tais como o enfoque de lógicas funcionais, os conceitos evolucionários podem ser revigorados, ampliando seu potencial analítico para fazer face à heterogeneidade e às especificidades dos setores de serviços, o que poderá ser objeto de futuras investigações.Universidade Federal de Santa Catarina2005-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.ufsc.br/index.php/adm/article/view/90710.5007/%xRevista de Ciências da Administração; V. 7, n. 14, jul./dez. de 2005; 177-1972175-80771516-3865reponame:Revista de Ciências da Administraçãoinstname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSCporhttps://periodicos.ufsc.br/index.php/adm/article/view/907/702de Vargas, Eduardo RauppZawislak, Paulo Antonioinfo:eu-repo/semantics/openAccess2022-11-21T14:12:26Zoai:periodicos.ufsc.br:article/907Revistahttp://www.periodicos.ufsc.br/index.php/admPUBhttps://periodicos.ufsc.br/index.php/adm/oairevista@cse.ufsc.br||mfpcris@gmail.com||rca.cse@contato.ufsc.br2175-80771516-3865opendoar:2022-11-21T14:12:26Revista de Ciências da Administração - Universidade Federal de Santa Catarina (UFSC)false
dc.title.none.fl_str_mv Functional approach and service innovation logics: developing a non-technicist analysis of hospital service evolution
Abordagem funcional e as lógicas de inovação em serviços: desenvolvendo uma análise não-tecnicista da evolução do serviço hospitalar
title Functional approach and service innovation logics: developing a non-technicist analysis of hospital service evolution
spellingShingle Functional approach and service innovation logics: developing a non-technicist analysis of hospital service evolution
de Vargas, Eduardo Raupp
title_short Functional approach and service innovation logics: developing a non-technicist analysis of hospital service evolution
title_full Functional approach and service innovation logics: developing a non-technicist analysis of hospital service evolution
title_fullStr Functional approach and service innovation logics: developing a non-technicist analysis of hospital service evolution
title_full_unstemmed Functional approach and service innovation logics: developing a non-technicist analysis of hospital service evolution
title_sort Functional approach and service innovation logics: developing a non-technicist analysis of hospital service evolution
author de Vargas, Eduardo Raupp
author_facet de Vargas, Eduardo Raupp
Zawislak, Paulo Antonio
author_role author
author2 Zawislak, Paulo Antonio
author2_role author
dc.contributor.author.fl_str_mv de Vargas, Eduardo Raupp
Zawislak, Paulo Antonio
description Recent research upon service innovation has attempted to integrate two theoretical streams: service economy and evolutionary economy. By incorporating elements from service economy, especially the service functional logics approach, notions such as variety creation, selection environment, innovation trajectories and systemic approach can be enriched. This allows not only a better understanding of service innovation, but of the innovation process in general. In this context, the purpose of this paper is to present the application of a conceptual framework, stemming from this theoretical convergence, to innovation in hospitals. Initially, we present a literature review introducing the fundamentals of the framework. Then, we describe its application to hospital services and carry out the analysis of the selected cases. Innovations have been identified through unstructured interviews with executives from eight hospitals in the years 2002, 2004 and 2005. Findings show that hospital service evolution derives from the simultaneous action of various determinants in the innovations. They derive from distinct functional operations during the providing of the service. Such diversity of determinants affecting the innovation process contrasts with the technological determinism underlying evolutionary models applied in the analysis of service innovation. By incorporating elements from service economy such as functional logics, evolutionary concepts can be revamped, widening its analytical potential to cope with the heterogeneity and specificities from service industries.
publishDate 2005
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dc.relation.none.fl_str_mv https://periodicos.ufsc.br/index.php/adm/article/view/907/702
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dc.publisher.none.fl_str_mv Universidade Federal de Santa Catarina
publisher.none.fl_str_mv Universidade Federal de Santa Catarina
dc.source.none.fl_str_mv Revista de Ciências da Administração; V. 7, n. 14, jul./dez. de 2005; 177-197
2175-8077
1516-3865
reponame:Revista de Ciências da Administração
instname:Universidade Federal de Santa Catarina (UFSC)
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instname_str Universidade Federal de Santa Catarina (UFSC)
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institution UFSC
reponame_str Revista de Ciências da Administração
collection Revista de Ciências da Administração
repository.name.fl_str_mv Revista de Ciências da Administração - Universidade Federal de Santa Catarina (UFSC)
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