Analysis of processes knowlodge management in a commercial department of a telecommunication’s company in Santa Catarina
Autor(a) principal: | |
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Data de Publicação: | 2009 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista de Ciências da Administração |
Texto Completo: | https://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2009v11n23p11 |
Resumo: | The main objective of this paper is analyze the processes of knowledge management application in the commercial department of telecommunications company in the sector of Santa Catarina. Starting from this perspective, it had study the theories related to the processes of knowledge management, as it pertains to generation, sharing, storage and mapping of knowledge. Concerning to a methodology, it has developed a quantitative study, qualitative, descriptive and case study. The primary data were obtained through of questionnaires applied to employees of the commercial department and semi-structured interviews conducted with commercial director, manager, coordinator and Supervisory and the data side through bibliographic survey. It was identified that the processes of generating knowledge is different in each sector of the department, the processes of these stocks are not fully effective because not all knowledge is registered by employees. The sharing of knowledge is achieved by holding meetings, emails and informative, but not all knowledge is shared between employees of the same group and with other employees of the company. While it is important to emphasize that there is no formal mapping of knowledge and skills of individuals, their tasks and responsibilities. |
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Analysis of processes knowlodge management in a commercial department of a telecommunication’s company in Santa CatarinaAnálise dos processos de gestão do conhecimento no departamento comercial de empresa do setor de telecomunicações de Santa CatarinaThe main objective of this paper is analyze the processes of knowledge management application in the commercial department of telecommunications company in the sector of Santa Catarina. Starting from this perspective, it had study the theories related to the processes of knowledge management, as it pertains to generation, sharing, storage and mapping of knowledge. Concerning to a methodology, it has developed a quantitative study, qualitative, descriptive and case study. The primary data were obtained through of questionnaires applied to employees of the commercial department and semi-structured interviews conducted with commercial director, manager, coordinator and Supervisory and the data side through bibliographic survey. It was identified that the processes of generating knowledge is different in each sector of the department, the processes of these stocks are not fully effective because not all knowledge is registered by employees. The sharing of knowledge is achieved by holding meetings, emails and informative, but not all knowledge is shared between employees of the same group and with other employees of the company. While it is important to emphasize that there is no formal mapping of knowledge and skills of individuals, their tasks and responsibilities.O principal objetivo deste trabalho foi analisar os processos de gestão do conhecimento aplicados no departamento comercial de empresa do setor de telecomunicações de Santa Catarina. Partindo dessa perspectiva, foram estudadas as teorias relacionadas aos processos da gestão do conhecimento, no que tange à geração, ao compartilhamento, à armazenagem e ao mapeamento dos conhecimentos. Referente à metodologia, desenvolveu-se um estudo quantitativo, qualitativo, descritivo, e estudo de caso. Os dados primários foram obtidos através de questionários aplicados aos colaboradores do departamento comercial e de entrevistas semiestruturadas realizadas com Diretor comercial, Gerente, Coordenador e Supervisora. Os dados secundários decorrem de levantamento bibliográfico. Identificou-se que os processos de geração de conhecimentos são diferenciados em cada setor do departamento, os processos de armazenagens desses conhecimentos não são totalmente eficazes visto que nem todos os conhecimentos são registrados pelos colaboradores. O compartilhamento dos conhecimentos é realizado mediante realização de reuniões, e-mails e informativos, porém, nem todos os conhecimentos são compartilhados entre os colaboradores do mesmo grupo de trabalho e com os demais colaboradores da empresa. Ainda é importante destacar que não existe um mapeamento formalizado de conhecimentos e competências dos indivíduos, suas tarefas e responsabilidades.Universidade Federal de Santa Catarina2009-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2009v11n23p1110.5007/2175-8077.2009v11n23p11Revista de Ciências da Administração; V. 11, n. 23, janeiro/abril de 2009; 11-372175-80771516-3865reponame:Revista de Ciências da Administraçãoinstname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSCporhttps://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2009v11n23p11/12633da Rosa, Liana SouzaDalmau, Marcos Baptista LopesJacobsen, Alessandra de Linharesinfo:eu-repo/semantics/openAccess2022-11-21T14:12:51Zoai:periodicos.ufsc.br:article/11339Revistahttp://www.periodicos.ufsc.br/index.php/admPUBhttps://periodicos.ufsc.br/index.php/adm/oairevista@cse.ufsc.br||mfpcris@gmail.com||rca.cse@contato.ufsc.br2175-80771516-3865opendoar:2022-11-21T14:12:51Revista de Ciências da Administração - Universidade Federal de Santa Catarina (UFSC)false |
dc.title.none.fl_str_mv |
Analysis of processes knowlodge management in a commercial department of a telecommunication’s company in Santa Catarina Análise dos processos de gestão do conhecimento no departamento comercial de empresa do setor de telecomunicações de Santa Catarina |
title |
Analysis of processes knowlodge management in a commercial department of a telecommunication’s company in Santa Catarina |
spellingShingle |
Analysis of processes knowlodge management in a commercial department of a telecommunication’s company in Santa Catarina da Rosa, Liana Souza |
title_short |
Analysis of processes knowlodge management in a commercial department of a telecommunication’s company in Santa Catarina |
title_full |
Analysis of processes knowlodge management in a commercial department of a telecommunication’s company in Santa Catarina |
title_fullStr |
Analysis of processes knowlodge management in a commercial department of a telecommunication’s company in Santa Catarina |
title_full_unstemmed |
Analysis of processes knowlodge management in a commercial department of a telecommunication’s company in Santa Catarina |
title_sort |
Analysis of processes knowlodge management in a commercial department of a telecommunication’s company in Santa Catarina |
author |
da Rosa, Liana Souza |
author_facet |
da Rosa, Liana Souza Dalmau, Marcos Baptista Lopes Jacobsen, Alessandra de Linhares |
author_role |
author |
author2 |
Dalmau, Marcos Baptista Lopes Jacobsen, Alessandra de Linhares |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
da Rosa, Liana Souza Dalmau, Marcos Baptista Lopes Jacobsen, Alessandra de Linhares |
description |
The main objective of this paper is analyze the processes of knowledge management application in the commercial department of telecommunications company in the sector of Santa Catarina. Starting from this perspective, it had study the theories related to the processes of knowledge management, as it pertains to generation, sharing, storage and mapping of knowledge. Concerning to a methodology, it has developed a quantitative study, qualitative, descriptive and case study. The primary data were obtained through of questionnaires applied to employees of the commercial department and semi-structured interviews conducted with commercial director, manager, coordinator and Supervisory and the data side through bibliographic survey. It was identified that the processes of generating knowledge is different in each sector of the department, the processes of these stocks are not fully effective because not all knowledge is registered by employees. The sharing of knowledge is achieved by holding meetings, emails and informative, but not all knowledge is shared between employees of the same group and with other employees of the company. While it is important to emphasize that there is no formal mapping of knowledge and skills of individuals, their tasks and responsibilities. |
publishDate |
2009 |
dc.date.none.fl_str_mv |
2009-01-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2009v11n23p11 10.5007/2175-8077.2009v11n23p11 |
url |
https://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2009v11n23p11 |
identifier_str_mv |
10.5007/2175-8077.2009v11n23p11 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2009v11n23p11/12633 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de Santa Catarina |
publisher.none.fl_str_mv |
Universidade Federal de Santa Catarina |
dc.source.none.fl_str_mv |
Revista de Ciências da Administração; V. 11, n. 23, janeiro/abril de 2009; 11-37 2175-8077 1516-3865 reponame:Revista de Ciências da Administração instname:Universidade Federal de Santa Catarina (UFSC) instacron:UFSC |
instname_str |
Universidade Federal de Santa Catarina (UFSC) |
instacron_str |
UFSC |
institution |
UFSC |
reponame_str |
Revista de Ciências da Administração |
collection |
Revista de Ciências da Administração |
repository.name.fl_str_mv |
Revista de Ciências da Administração - Universidade Federal de Santa Catarina (UFSC) |
repository.mail.fl_str_mv |
revista@cse.ufsc.br||mfpcris@gmail.com||rca.cse@contato.ufsc.br |
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1789435141263720448 |