Privatization analysis in the energy distribution sector in Brazil from the residential consumption performance indicators

• Autor(a) principal: Filardi, Fernando
• Data de Publicação: 2022
• Outros Autores: Lima, Francisco de Assis Duarte de, Moraes, Ana Beatriz Gomes de Mello
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista de Ciências da Administração
• Texto Completo: https://periodicos.ufsc.br/index.php/adm/article/view/81437
• topic: Privatização; Regulação; Satisfação do Consumidor; Energia; Distribuição; Privatization; Regulation; Consumer Satisfaction; Energy; Distribution

The research objective was to analyze the results of the privatization of energy distribution in Brazil from the perspective of the residential consumer, through the analysis of the indicators: DEC, FEC, DER, FER and INS, compared with the IASC (ANEEL Consumer Satisfaction Index), from the ANEEL Ombudsman with SINDEC (National Consumer Protection Information System - Procon), with the websites Consumidor.gov.br and Reclame Aqui. The methodology was bibliographic, starting from the literature review, and, documentary, through data triangulation with the documents available in several sources, such as the websites: ANEEL, Reclame Aqui, Consumidor.gov.br and Sindec, comparing with data from complaint sites. The results indicate a positive balance in the privatization of electricity distribution, but point out flaws, as in some years the DEC and FEC occasionally fluctuate and the ranking of companies shows that the newly privatized ones have outperformed the ones privatized the longest.