Records management aligned with quality management: an analysis from the application of ISO Standards

• Autor(a) principal: Mendes, Emerson Flavio da Silva
• Data de Publicação: 2024
• Outros Autores: Silva, Welder Antônio
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Ágora (Florianópolis. Online)
• Texto Completo: https://agora.emnuvens.com.br/ra/article/view/1195
• topic: Normas ISO; Governança; Gestão de documentos; Gestão da qualidade; Gerenciamento arquivístico

This article seeks to understand how records management, aligned with quality management, can be seen as a generator of results aimed at greater productivity control, the implementation of processes that can provide satisfactory results, and the improvement of the quality of services provided to customers and organizations. The research was developed through the analysis and acquisition of results from bibliographic research over the past ten years (2013 to 2022) in the BRAPCI and CAPES databases. The method used in the texts was the "browsing" technique, aiming to find definitions, characterization, and requirements of records management, quality management, archival governance, and archival management, as well as records of best practices and/or strategic levels and the use of ISO standards and quality tools. The objectives were to: identify and understand what has been published on the subject in the last ten years in the fields of Information Science and Archival Science; map points of convergence and/or convergence between quality management, archival management, and records management; identify foundations and examples of the application of ISO standards related to records management. Based on the data obtained, there appears to be a lack of material related to the application of the ISO Records Management Standard as a possible tool in the development of archival services and results regarding its application within organizations, which justifies further investigation in future research.