Evaluación del desempeño de la gestión documental en el Ministerio de Salud

• Autor(a) principal: Geraldes, Cláudia Dias
• Data de Publicação: 2023
• Outros Autores: Schnorrenberger, Darci
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Ágora (Florianópolis. Online)
• Texto Completo: https://agora.emnuvens.com.br/ra/article/view/1185
• topic: MCDA-C Methodology; Department of Healthy; Performance evoluation; Records management; Metodologia Multicritério de Apoio à Decisão Construtivista - MCDA-C; Ministério da Saúde; Avaliação de desempenho; Gestão de documentos; Evaluación del desempeño; Gestión de documentos; Ministerio de Salud; Metodología Multicriterio de Apoyo a la Decisión Constructivista - MCDA-C

This study aimed to construct a performance evaluation model for document management at the Ministry of Health (MS). To achieve this, the Multicriteria Decision Aid Constructivist (MCDA-C) methodology was used, which allowed for the identification of the current status of the MS document management process from the perspective of the decision maker, with the goal of identifying areas for improvement. In the model, the decision maker considered six aspects for evaluation: Training, Document Management, Technology, Dissemination, Disposal and Recovery, which were broken down to a measurable level, showing how much each aspect contributes to document management performance at MS, both individually and collectively. The result obtained reinforces the correlation between filing and information retrieval, and allows the manager to develop more effective actions to enhance document management actions, ensuring better service to various institutional information users. The model constructed simply presents the concerns perceived and the impacts of each of these concerns on the document management process, making it possible to propose customized actions for each presented concern. In addition to the results obtained at the institutional level, the developed model is shown to be a tool for macro-archival studies and archive metrics, showing itself as a solution capable of guaranteeing the manager the identification of key points in document management that require greater attention. Furthermore, it is shown as a tool for archival governance and compliance.