Organizational memory to support decisions in a tech sector company

• Autor(a) principal: Tavares, Jessica
• Data de Publicação: 2018
• Outros Autores: de Castilho Junior, Newton
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Encontros Bibli
• Texto Completo: https://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2018v23nespp50
• topic: Memória Organizacional; Recuperação da Informação; Inteligência Organizacional; Suporte à Decisão; Organizational Memory; Information Retrieval; Organizational Intelligence; Decision Support

It addresses organizational memory, as an Organizational Intelligence process, in order to identify how it can optimize decision-making. The informational approach is the information retrieval linked to the processes, work instructions, and organization tools and techniques. The research seeks to answer if the company possesses organizational memory, focused on information retrieval, so that it can optimize the decision-making process. A qualitative and descriptive research, supported by the literature on the subject, was applied to a company from the technological sector. As results, we found that the company has policies that aim to support the incorporation of processes and continuous improvements by using experiences that allow increasing the collection of information and knowledge of the organization. However, it revealed deficiencies in the information retrieval tasks with negative impacts to the decision making process. The study proposed attention to the deficiencies in retrieving information assets from memory, in an Organizational Intelligence context.