The Consumer Defense Code Efficacy Dacing the Differential Treatment of the Consumers in the After Sales Phase by the Customer Support Services

Detalhes bibliográficos
Autor(a) principal: Neto, Zaiden Geraige
Data de Publicação: 2015
Outros Autores: Costa, Kerton Nascimento e
Tipo de documento: Artigo
Idioma: por
Título da fonte: Sequência (Florianópolis. Online)
Texto Completo: https://periodicos.ufsc.br/index.php/sequencia/article/view/2177-7055.2015v36n71p221
Resumo: http://dx.doi.org/10.5007/2177-7055.2015v36n71p221The present essay aims to demonstrate the existence of different treatment related to consumers that are the target of the offers and consumers who have already purchased a product or contracted services. It also debates the decrease of the contact links that are offered to the consumers and the difficulty opposed to the consumer to obtain a recording of the phone calls, the consumers find great difficulties in the pos sale moment, which enhances their vulnerability.
id UFSC-3_2b833716d9cbb03c14fd3bd7a5a9b1bc
oai_identifier_str oai:periodicos.ufsc.br:article/30397
network_acronym_str UFSC-3
network_name_str Sequência (Florianópolis. Online)
repository_id_str
spelling The Consumer Defense Code Efficacy Dacing the Differential Treatment of the Consumers in the After Sales Phase by the Customer Support ServicesA Eficácia do Código de Defesa do Consumidor em Face do Tratamento Diferenciado aos Consumidores na Fase Pós-Venda, por Parte dos Serviços de Atendimento ao Consumidorhttp://dx.doi.org/10.5007/2177-7055.2015v36n71p221The present essay aims to demonstrate the existence of different treatment related to consumers that are the target of the offers and consumers who have already purchased a product or contracted services. It also debates the decrease of the contact links that are offered to the consumers and the difficulty opposed to the consumer to obtain a recording of the phone calls, the consumers find great difficulties in the pos sale moment, which enhances their vulnerability.http://dx.doi.org/10.5007/2177-7055.2015v36n71p221O presente trabalho pretende demonstrar a existência de um tratamento diferenciadoentre os consumidores que são os alvos de ofertas e os consumidores que já compraramum produto ou contrataram serviços. Desde a diminuição dos canais de contato até a dificuldade de obter uma gravação telefônica dos atendimentos, o consumidor encontra imensas dificuldades na fase pós-venda, o que realça sua vulnerabilidade.Universidade Federal de Santa Catarina2015-12-08info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.ufsc.br/index.php/sequencia/article/view/2177-7055.2015v36n71p22110.5007/2177-7055.2015v36n71p221Seqüência - Legal and Political Studies; Vol. 36 No. 71 (2015); 221Revista Seqüência: Estudos Jurídicos e Políticos; Vol. 36 Núm. 71 (2015); 221Seqüência Estudos Jurídicos e Políticos; v. 36 n. 71 (2015); 2212177-70550101-9562reponame:Sequência (Florianópolis. Online)instname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSCporhttps://periodicos.ufsc.br/index.php/sequencia/article/view/2177-7055.2015v36n71p221/30797Neto, Zaiden GeraigeCosta, Kerton Nascimento einfo:eu-repo/semantics/openAccess2015-12-17T07:29:40Zoai:periodicos.ufsc.br:article/30397Revistahttps://periodicos.ufsc.br/index.php/sequenciaPUBhttps://periodicos.ufsc.br/index.php/sequencia/oai||sequencia@funjab.ufsc.br2177-70550101-9562opendoar:2022-11-21T11:34:57.092078Sequência (Florianópolis. Online) - Universidade Federal de Santa Catarina (UFSC)true
dc.title.none.fl_str_mv The Consumer Defense Code Efficacy Dacing the Differential Treatment of the Consumers in the After Sales Phase by the Customer Support Services
A Eficácia do Código de Defesa do Consumidor em Face do Tratamento Diferenciado aos Consumidores na Fase Pós-Venda, por Parte dos Serviços de Atendimento ao Consumidor
title The Consumer Defense Code Efficacy Dacing the Differential Treatment of the Consumers in the After Sales Phase by the Customer Support Services
spellingShingle The Consumer Defense Code Efficacy Dacing the Differential Treatment of the Consumers in the After Sales Phase by the Customer Support Services
Neto, Zaiden Geraige
title_short The Consumer Defense Code Efficacy Dacing the Differential Treatment of the Consumers in the After Sales Phase by the Customer Support Services
title_full The Consumer Defense Code Efficacy Dacing the Differential Treatment of the Consumers in the After Sales Phase by the Customer Support Services
title_fullStr The Consumer Defense Code Efficacy Dacing the Differential Treatment of the Consumers in the After Sales Phase by the Customer Support Services
title_full_unstemmed The Consumer Defense Code Efficacy Dacing the Differential Treatment of the Consumers in the After Sales Phase by the Customer Support Services
title_sort The Consumer Defense Code Efficacy Dacing the Differential Treatment of the Consumers in the After Sales Phase by the Customer Support Services
author Neto, Zaiden Geraige
author_facet Neto, Zaiden Geraige
Costa, Kerton Nascimento e
author_role author
author2 Costa, Kerton Nascimento e
author2_role author
dc.contributor.author.fl_str_mv Neto, Zaiden Geraige
Costa, Kerton Nascimento e
description http://dx.doi.org/10.5007/2177-7055.2015v36n71p221The present essay aims to demonstrate the existence of different treatment related to consumers that are the target of the offers and consumers who have already purchased a product or contracted services. It also debates the decrease of the contact links that are offered to the consumers and the difficulty opposed to the consumer to obtain a recording of the phone calls, the consumers find great difficulties in the pos sale moment, which enhances their vulnerability.
publishDate 2015
dc.date.none.fl_str_mv 2015-12-08
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.ufsc.br/index.php/sequencia/article/view/2177-7055.2015v36n71p221
10.5007/2177-7055.2015v36n71p221
url https://periodicos.ufsc.br/index.php/sequencia/article/view/2177-7055.2015v36n71p221
identifier_str_mv 10.5007/2177-7055.2015v36n71p221
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.ufsc.br/index.php/sequencia/article/view/2177-7055.2015v36n71p221/30797
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal de Santa Catarina
publisher.none.fl_str_mv Universidade Federal de Santa Catarina
dc.source.none.fl_str_mv Seqüência - Legal and Political Studies; Vol. 36 No. 71 (2015); 221
Revista Seqüência: Estudos Jurídicos e Políticos; Vol. 36 Núm. 71 (2015); 221
Seqüência Estudos Jurídicos e Políticos; v. 36 n. 71 (2015); 221
2177-7055
0101-9562
reponame:Sequência (Florianópolis. Online)
instname:Universidade Federal de Santa Catarina (UFSC)
instacron:UFSC
instname_str Universidade Federal de Santa Catarina (UFSC)
instacron_str UFSC
institution UFSC
reponame_str Sequência (Florianópolis. Online)
collection Sequência (Florianópolis. Online)
repository.name.fl_str_mv Sequência (Florianópolis. Online) - Universidade Federal de Santa Catarina (UFSC)
repository.mail.fl_str_mv ||sequencia@funjab.ufsc.br
_version_ 1789434802043092992

Registros relacionados