Determinants of satisfaction and turnover of staff in hotel enterprises
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Gestão & Produção |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2019000300210 |
Resumo: | Abstract The aim of the present study was to evaluate the existing relationship between Quality of Life at Work (QWL) and personal quality of life, identifying factors that determinate the satisfaction and the employees’ turnover in hotel business. The high turnover of staff in the hotel business is a reality and eventually it is related to the payment offered by the sector, however, it is not only dependent on this aspect. The methodological approach included structured questionnaire, semi-structured interview and Likert-type scale structured questionnaire. The identified factors were related to the working environment and payment, which affect the employees’ satisfaction, the commitment to the contracting company, the quality of the work performed and also the staff turnover. The results showed that the hotels which offered better working conditions brought positive changes to their working environment, improved the quality of the selling product and the employees’ quality of life, increased customers’ satisfaction, reduced the staff turnover and raised the company profit. |
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Gestão & Produção |
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Determinants of satisfaction and turnover of staff in hotel enterprisesHigh quality of life at workHigh personal quality of lifeCustomers satisfactionEmployees’ turnoverHotel business Abstract The aim of the present study was to evaluate the existing relationship between Quality of Life at Work (QWL) and personal quality of life, identifying factors that determinate the satisfaction and the employees’ turnover in hotel business. The high turnover of staff in the hotel business is a reality and eventually it is related to the payment offered by the sector, however, it is not only dependent on this aspect. The methodological approach included structured questionnaire, semi-structured interview and Likert-type scale structured questionnaire. The identified factors were related to the working environment and payment, which affect the employees’ satisfaction, the commitment to the contracting company, the quality of the work performed and also the staff turnover. The results showed that the hotels which offered better working conditions brought positive changes to their working environment, improved the quality of the selling product and the employees’ quality of life, increased customers’ satisfaction, reduced the staff turnover and raised the company profit.Universidade Federal de São Carlos2019-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2019000300210Gestão & Produção v.26 n.3 2019reponame:Gestão & Produçãoinstname:Universidade Federal de São Carlos (UFSCAR)instacron:UFSCAR10.1590/0104-530x3242-19info:eu-repo/semantics/openAccessCoelho,Érica AparecidaBartolomeu,Tereza Angélicaeng2019-08-07T00:00:00Zoai:scielo:S0104-530X2019000300210Revistahttps://www.gestaoeproducao.com/PUBhttps://old.scielo.br/oai/scielo-oai.phpgp@dep.ufscar.br||revistagestaoemanalise@unichristus.edu.br1806-96490104-530Xopendoar:2019-08-07T00:00Gestão & Produção - Universidade Federal de São Carlos (UFSCAR)false |
dc.title.none.fl_str_mv |
Determinants of satisfaction and turnover of staff in hotel enterprises |
title |
Determinants of satisfaction and turnover of staff in hotel enterprises |
spellingShingle |
Determinants of satisfaction and turnover of staff in hotel enterprises Coelho,Érica Aparecida High quality of life at work High personal quality of life Customers satisfaction Employees’ turnover Hotel business |
title_short |
Determinants of satisfaction and turnover of staff in hotel enterprises |
title_full |
Determinants of satisfaction and turnover of staff in hotel enterprises |
title_fullStr |
Determinants of satisfaction and turnover of staff in hotel enterprises |
title_full_unstemmed |
Determinants of satisfaction and turnover of staff in hotel enterprises |
title_sort |
Determinants of satisfaction and turnover of staff in hotel enterprises |
author |
Coelho,Érica Aparecida |
author_facet |
Coelho,Érica Aparecida Bartolomeu,Tereza Angélica |
author_role |
author |
author2 |
Bartolomeu,Tereza Angélica |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Coelho,Érica Aparecida Bartolomeu,Tereza Angélica |
dc.subject.por.fl_str_mv |
High quality of life at work High personal quality of life Customers satisfaction Employees’ turnover Hotel business |
topic |
High quality of life at work High personal quality of life Customers satisfaction Employees’ turnover Hotel business |
description |
Abstract The aim of the present study was to evaluate the existing relationship between Quality of Life at Work (QWL) and personal quality of life, identifying factors that determinate the satisfaction and the employees’ turnover in hotel business. The high turnover of staff in the hotel business is a reality and eventually it is related to the payment offered by the sector, however, it is not only dependent on this aspect. The methodological approach included structured questionnaire, semi-structured interview and Likert-type scale structured questionnaire. The identified factors were related to the working environment and payment, which affect the employees’ satisfaction, the commitment to the contracting company, the quality of the work performed and also the staff turnover. The results showed that the hotels which offered better working conditions brought positive changes to their working environment, improved the quality of the selling product and the employees’ quality of life, increased customers’ satisfaction, reduced the staff turnover and raised the company profit. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-01-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2019000300210 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2019000300210 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1590/0104-530x3242-19 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Universidade Federal de São Carlos |
publisher.none.fl_str_mv |
Universidade Federal de São Carlos |
dc.source.none.fl_str_mv |
Gestão & Produção v.26 n.3 2019 reponame:Gestão & Produção instname:Universidade Federal de São Carlos (UFSCAR) instacron:UFSCAR |
instname_str |
Universidade Federal de São Carlos (UFSCAR) |
instacron_str |
UFSCAR |
institution |
UFSCAR |
reponame_str |
Gestão & Produção |
collection |
Gestão & Produção |
repository.name.fl_str_mv |
Gestão & Produção - Universidade Federal de São Carlos (UFSCAR) |
repository.mail.fl_str_mv |
gp@dep.ufscar.br||revistagestaoemanalise@unichristus.edu.br |
_version_ |
1750118207135416320 |