Evaluation of the Information and Communication Technology (ICT) tool used in the process of purchases in an federal institution of higher education: proposals for improvements

• Autor(a) principal: Negrini, Fernando
• Data de Publicação: 2019
• Outros Autores: Pereira, Breno Augusto Diniz
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Sociais e Humanas
• Texto Completo: http://periodicos.ufsm.br/sociaisehumanas/article/view/33711
• topic: Public purchases; Information and Communication Technology; Purchasing process; Compras públicas; Tecnologia da informação e comunicação; Processo de compras

The purchasing area is one of the main activities of any public institution. However, if these activities are not carried out in an integrated way, the process will become inefficient. In this way, Information and Communication Technologies (ICTs) emerge as a means to rationalize and integrate the process. This work aims to identify the requirements of an ICT based tool that assists in the purchasing process in an Federal Institution of Higher Education. The research had a predominantly quantitative approach, of a described character, of the case study type, and was developed at the Federal University of Santa Maria. The analysis of the results made it possible to map the purchasing processes, identify the degree of satisfaction and degree of difficulty of users in the use of existing ICT tools, and identify suggestions for improvement in ICT tools. This is expected to improve the process, contributing to a more efficient public management.