Facilitating and hindering aspects of the work of nurses in hospital managerial positions

• Autor(a) principal: Silva, Nilce Mara da
• Data de Publicação: 2020
• Outros Autores: Mininel, Vivian Aline, Henriques, Silvia Helena, Limongelli, Ana Martha de Almeida, Pereira, Ana Paula, Chaves, Lucieli Dias Pedreschi
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Revista de Enfermagem da Universidade Federal de Santa Maria
• DOI: 10.5902/2179769233263
• Texto Completo: http://periodicos.ufsm.br/reufsm/article/view/33263
• topic: Enfermagem; Organização e administração; Enfermagem; Organização e Administração; Hospital Público; Administração Hospitalar.

Objective: To identify aspects that facilitate and hinder the work of nurses in managerial positions in a public teaching hospital. Method: A descriptive study with a qualitative approach, developed in a public, tertiary hospital, using the Critical Incident Technique. Sample consisting of 15 nurses in managerial positions for at least one year. Results: 42 situations were obtained, 66.6% being of negative references; 57 behaviors showing 84.2% of positive references and 74 consequences getting 58.1% of negative references. Conclusion: The aspects that facilitate the work of nurses in managerial positions are situations/behaviors/consequences related to team/patient/family interaction; work unit management; management group implementation and communication. In contrast, the hindering aspects are related to organizational structure, infrastructure management and people management.